[Resolved]  Internet Connection — INCORRECT PLAN ACTIVATION

Address:

Hyderabad, Andhra Pradesh

Hello-

I have requested TATA DOCOMO to activate unlimited plan i.e.512 Kbps FUP COMBO PLAN effective 8th December 2012 via email but they have activated the limited plan on 6th December 2012 due to which my credit limit have been exceeded and the internet and phone service have been disconnected from 24th December 2012. I have been told to pay unbilled amount 5,000 rupees(appx) to activate the connection and none of the customer care is taking step to resolve the issue. The customer care just need to make my unlimited plan active from 6th December 2012 and waive off the entire amount as due to their mistake i am suffering a lot.

Further, you will see i have requested to change my plan from 8th December but they have changed it from 6th December and due to which i have paid Rs 257 extra(for 2 days). I have shown them the detailed calculation via email but still the amount is not yet refunded to me.

I want them to waive off the entire amount of Rs 5,000(appx) as i requested unlimited plan of 749 but they have activated the limited plan. I am ready to pay 749 rental but nothing beyond that. If the customer care is not responding to me then i will deactivate the connection and will not pay any amount.

Below are the persons to whom i contacted in customer care but none of them are giving proper response and they want to just escape from it and disconnect my call. You will notice how many complain numbers i have registered after 6th December 2012 and without taking any action they are just closing the ticket.

Name:
Sameer(senior executive in TATA DOCOMO and the response is very poor. He doesn't even know proper English and not taking any initiative to look into complain and resolve it. He just says the concerned team is looking into it)
Rajiv. D(this person is just saying that service is in progress)
Shahzad Khan.(this person confirmed that internet plan has been activated)
Urmila Agsar.(this person have activated my plan)
Dipak. M(this person suggested me to move from standalone plan OF 649 to combo plan 749 as i have telephone with internet)

PHONE CALLS: I am getting calls from concerned team saying issue is resolved but still my internet is not activated, still credit limit is active when i opted for unlimited plan, still they are saying me to pay Rs 5,000(appx) and the amount is not waived off, still they are not giving me proper response via email of phone, still my plan has not been changed to unlimited from 6th December 2012 and still Rs 257 is not credited back to me as the plan was changed effective 6th December 2012 instead of 8th December 2012).

Complain numbers:
[protected]closed without taking any action)
[protected]closed without taking any action)
[protected]closed without taking any action)
[protected]closed without taking any action)
[protected]closed without taking any action)
[protected]closed without taking any action)
[protected]closed without taking any action)
[protected]closed without taking any action)
[protected]closed without taking any action)
[protected]closed without taking any action)
[protected]Currently open with this reason: We regret the delay in resolving the complaint it will take 19hrs to Resolve your complaint)
[protected]Currently open with this reason: We regret the delay in resolving the complaint it will take 2hrs to Resolve your complaint)

I want TATA DOCOMO to look into this urgently. I have visited their office on 27th December 2012 at 6pm and i got the response saying work is in progress and concerned team will contact me. I am very upset with the service and if immediate action is not taken then i shall not pay any amount to them and disconnect the connection.

Thanks,
Kailash
Account no:[protected]
Phone number: [protected]
Email: [protected]@yahoo.co.in