[Resolved] Ioc Petrol Filling Stations — Deficiency in service

SLN Simhan

from Chennai, Tamil Nadu

Address:

Tamil Nadu

Salem It was around 9PM. on[protected]. After a hectic work of loading house hold articles and sending the vehicle, I started checking my car to proceed to Coimbatore in the the nest morning so as to be available to take care while unloading things.

I went to your retailer Sivambiga petrol bunk , Salem ( situated at Omalur Road) and filled the tank. I had to check the air as I with my family should start in the early morning to avoid heavy traffic. I was shocked to hear that the air was not available. Manager and owner had already left. The person in charge told a big lie that the current was not there when the current was very much there.

I immediately went to M/S Ranganathan IOC Petrol Bunk which is adjacent to m/s Christals India on the Bangalore bye pass road. The employees were chitchatting at one corner and after a few minutes one of them shouted from the chitchatting spot that air is not available.

I had to go another petrol bunk to get the air checked.

These petrol bunks are left to the discretion of the employees and the owners are not bothered about their behavior towards the customers OR the employees are misusing the freedom given to them leaving the customers in lurch.

Please investigate and instruct the respective bunks to provide air all the 24 hours.

S, Lakshmi Narasimhan
2, SBI Colony- III,
Meyyanur, Salem.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Sundar

from Chennai, Tamil Nadu

Your polite words can get your jobs done at any place and at any time. There is no point in getting angry at all the time when it comes to petrol pump issues. Rice/wheat/kerosene/life saving drugs/banking/postal services and even liquors(very essential) are not available round the clock in our country. Why do you expect petrol/diesel/air should be available round the clock? How many hours in a day you are working? Have you seen any lunch.tea break boards at any of the city based petrol pumps? Can you get any of the services at lunch hours or tea breaks at any place except petrol pumps? That itself is a biggest service. Do you skip or delay your lunch/dinner for serving people? When a service is available for 24 hrs that too free of cost (air) definitely we people tend use it any number of times in a day. What else one one can say?
If you are unhappy with the service, you have plenty of options i.e so many pumps are available for your service.

Sundar

from Chennai, Tamil Nadu

Free air service at petrol pumps has really become a menace now a days. Every one in the city want to check the tyre pressure almost everyday. Some people even check for 3 times a day.Why? What is the need? because it is "free air". Some even complain that their tyre pressure is reduced after blowing free air and fight with the operators. What is that operator will do with the air "removed" from the tyres. People just forget about the valve-tube/ tube/tyre conditions taking the life out of operators. Many do not fill petrol every day but they fill air almost everyday. There is really no logic behind the free-air service that too for round the clock. If it is a paid service, there won't be stampedes at petrol pumps for free-air. What is freely available in India that too 24hrs? What paid-service is available for 24hrs a day?