[Resolved] IOCL / Indane — non delivery of LPG gas cylinder

[Resolved] IOCL / Indane — non delivery of LPG gas cylinder

M manojkumar s from Noida, Uttar Pradesh

July 10, 2007 Manojkumar S, 2/83, Udaya Park Society, Panchavati, Gorwa, Baroda – 390 016. # Voice : (M) [protected] (O[protected]/6614155 ® [protected] Chief Area Manager, Indane Area Office, IOCL, Navdeep Building, Ashram Road, Ahmedabad. Dear Sir, Sub. Complaint against Poor Service and Non delivery of LPG Domestic Gas. I am a consumer of Indane LPG Domestic Gas Cylinder vide consumer No. 10531 with your distributor Bhagyodaya Gas Service, 8, New Shopping Centre, Petrochemical Township-P.O, Baroda – 380346. Since last several months, I am not getting my LPG Domestic Cylinder delivery even after giving the booking 20 to 30 days in advance. I have to do the constant follow up with them by phone and personally to visit their above address, and every time they are giving one or other excuses like LPG Truck Load has not come, stock is not there or we will send you by tomorrow etc. etc. Secondly, whenever I do the follow up with them, they will tell me that your booking is very recent one referring the previous call made to them to enquire about my earlier booking. That means, they are either not registering the booking or changing their records to hide the delay in making the delivery. Thirdly, almost all time, they are keeping away their phone receiver from the cradle and if I call from mobile to their number, I will get a message that “error in connection”. The person sitting in their office keeps on changing and will not get proper answer and the status of booking. In the instant case, I have given them booking on 11th June 2007. They have not delivered the cylinder till 6th of July 2007 even after my several reminders over phone (after dialing long time) and personal visit to their above address. Many times, either I or my wife has to take leave and to visit their shop to enquire about the status of booking and take personal delivery of cylinder. Due to delay in delivery of LPG cylinder almost a month, our existing cylinder will consume totally and we have to either borrow cylinder from neighbors or go to hotel for food. You can imagine how much hard ship and mental and physical stress, we are undergoing to get a delivery of LPG cylinder since last one year due to this errant distributor. I and my family fed up with the service of this distributor since last one year and I request you to kindly take appropriate action on them. I also request you to kindly allow me to transfer above connection to your another dealer Gokul Gas Services, addressed at 6, Jalanand Township, Near Undera Jakatnaka, Refinery Road, Punchavti, Baroda, who is very much nearer to my residence. Thanking you, Sincerely yours, MANOJKUMAR S Encl : Copy of Domestic Customer Card and receipts. CC : (1) Mr. A.M. Pillai, IOCL January 8, 2008 Second Complaint Manojkumar S, 2/83, Udaya Park Society, Panchavati, Gorwa, Baroda – 390 016. # Voice : (M) [protected] (O[protected]/6614155 ® [protected] Chief Area Manager, Indane Area Office, IOCL, Navdeep Building, Ashram Road, Ahmedabad. Dear Sir, Sub. Complaint against Poor Service and Non delivery of LPG Domestic Gas. I am a consumer of Indane LPG Domestic Gas Cylinder vide consumer No. 10531 with your distributor Bhagyodaya Gas Service, 8, New Shopping Centre, Petrochemical Township-P.O, Baroda – 380346. I have sent one complaint against above said dealer regarding above captioned subject on July 10, 2007. Based on my complaint. Mr. A.M. Pillai along with the owner of Bhagyodaya Gas Service visited to my residence and assured me that henceforth they will provide us the best service and on time delivery of cylinder etc. etc. Subsequent to that, they have never honored their commitment and never delivered me the cylinder on time. After that on each every occasion, I had complained to Mr. A.M. Pillai by phone and with his interference and support only they have delivered me the cylinder. I am very much thankful to him for understanding my difficulty and his timely help. But, this is not a permanent solution and it is not possible for me also to run around for the delivery of cylinder every now and then. Hence, I request you to kindly take corrective action against the said leader and ensure us the smooth and timely delivery of cylinder. I also request you to kindly allow me to transfer above connection to your another dealer Gokul Gas Services, addressed at 6, Jalanand Township, Near Undera Jakatnaka, Refinery Road, Punchavti, Baroda, who is very much nearer to my residence. Thanking you, Sincerely yours, MANOJKUMAR S Encl : Copy of earlier complaint CC : (1) Mr. A.M. Pillai, IOCL Chief Area Manager, Was this information helpful? No (0) Yes (0)
Aug 13, 2020 Complaint marked as Resolved
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Comments

javeed saleem

from Akkarampalle, Andhra Pradesh

cylinder — late delivery.non-responsive

i am not receiving gas cylinders despite booking on time and ther is no response at all from hp gas dealers at hassan,karnataka

Brij Nandan Majhi

from Delhi, Delhi

Indane Gas — non timely delivery of LPG domestic cylinder

I (Consumer No. 24495) do not receive Cylinder on time despite making bookings for the same. In fact, my last request for cylinder was made on 07.03.09 and i am yet to receive a fresh filled cylinder. The cylinder which i receive after making repeated requests is often of less weight than the weight of the cylinder. my complaint of less weighment is justified by the LPG Agency i.e. Gemini Enterprises, Najafgarh, Delhi by stating that they have received underweight cylinder from the Company and hence they should not be held responsible for the same. The staff is extremely discourteous and unresponsive. the phone number for making a request for booking is either busy or never picked up by the agency. The staff at the booking counter never gives the booking number depite requesting for the same. The Gemini Enterprises is not at all fit to be a LPG Agent of a reputed company like Indian Oil Corp. I strongly recommend the cancellation of dealership of Gemini Enterprises for the above reasons. alternatively, the LPG Agency be issued a showcause notice to explain its impropriety and be ordered to mend its ways and behaviour with its customers, under intimation to me.

gautam singh

from Gurgaon, Haryana

indane gas(kartar Gas Agency) — non delivery of cylinder

Dear Sir

I am writting on behalf of Mr. Chhote lal of Bishanpura, Zirakpur Distt Mohalli
we have booked a cylinder in the month of march end. Your distributor comes to deliver a cylinder on sunday after 06:00PM dated[protected]. After 06:00pm all family members gone for a daily walk.
he puts a tag house locked.on monday i call to his office he says tommorow we deliver a cylinder and know till date cylinder is not delivered we have only one cylinder at that time we borrowed a cylinder from our neighbours
please do something

Regards
Gautam Singh

Manoj kulshreshtha

from Jaipur, Rajasthan

Indane Gas Cylinder — poor delivery and non-responsive behaviour

sir,
i am holding indane gas connection at "Khairthal Indane, post- Khairthal, Distt Alwar (Rajasthan). Since long time he is taking next booking after the completion of 21 days of previous delivered cylinder.After booking he takes 15 days more to get the next cylinder delivered at home. This provision is told by him only and we are strictly following it. But after so much long wait, we are not getting our delivery in time. He is violating this provision also regularily. This time it is too much. I have booked my gas on 11.04.2009 (ie 21 days after previous delivery ), eventhough, till todate i have not received by delivery. For 3-4 days i am regularily trying to contact him on phone but nobody is receiving the calls. kindly interfere in the matter and make the system convinient.
Thanks,

Ajaypal Singh

from Mumbai, Maharashtra

Indane Gas — Regarding timely delivery of gas

Dear Sir,
We are facing a consitant problem from Kartar Gas Agency, Banur, Punjab. We have to wait around 30 days for delivery of gas cylinder and once delivered they will book your next cylindeer after 20 days by doing this technical you will get a cylinder after 40-50days. Now you can under stand our problem that we are always facing problems of cylinder shortage.
And if we try to contact them either they dont pickup the phone or they say us to come upto the gas agency which is around 15 Km from my residence to collect the same.
Please do the need full at the earliest so that solution to this problem can be achieved.

rajmech_3

from Chandigarh, Chandigarh

iocl/indane — Poor Delivery,No Response

Hi

I have requested for gas refill on 1 February 2011 in Panchkula Gas Service,Sector 17,Panchkula.
They did not delivered it till 12 Feb 2010.Panchkula Gas service has given two numbers:one telephone Number and one mobile number:Telephone number is always busy,it never rings and mobile is switched off.After trying more than 50 times unsuccessfully,I visited to there office in sector 17 Panchkula.They promissed me that it will be delivered next day(13th Feb) morning.I waited for entire day for the gas but it did not come.Currently we have only one cylinder and it has become empty now.Now I am eating food from outside from last 3 days.I waited for next day(Monday).When I again called on tuesday luckily it got connected,they promissed to send it today but once again I did not receive the gas cylinder.Again I called and they said it will be delivered tomorrow(Wednesday).

They are keep giving promise without any action,it requires help of all luck to get connected to there phone line.Kindly take some stern action against this dealer.
My consumer ID is 25630.