[Resolved]  IOCL / Indane Domestic Cooking Gas — Grievance on transfer of gas supply

Dear Sir,

I, the undersigned, am an employee of M/s National Insurance Co. Ltd(NICL). My wife Mrs. Gargi Mazumder is a consumer [consumer no. 226118] of Indane gas of M/s Indian Oil. Till date we were receiving the gas supply from the distributor M/s Cantonment Gas Supply, 38A/1, J N Tewari Road, Gorabazar, Kol-28. Recently we have moved to a new place namely Ultadanga and residing on Company (NICL) leased accommodation basis at Flat no. 36, 4rth Floor, Anandamoyee Co-operative Housing Soc, P/18/1, Ultadanga Main Road, Kol-67 . Ltd. of my landlord Mr. Swapan Kr Saha. Hence, we have requested for transfer of gas supply from above distributor to M/s M L Bose Enterprise, 552A Raja Dinendra Street, Kolkata-09 [Ph[protected] & 23545310] which is closure to my present residence. I got the clearance from the previous distributor and approached to the transferee distributor M/s M L Bose Enterprise for completing the necessary formalities. I provided them with all the necessary documents as mentioned below:

1. Transfer Termination Voucher giving detail of regulator and other necessary information.
2. Gas Consumer Card.
3. Photo copies of Voter Card, Pan Card and Ration Card of my wife to prove citizenship and earlier residential address.
4. Photocopy of Marriage Certificate of myself and my wife proving that Mrs Gargi Mazumder is my wife.
5. Copy of application of my present landlord to my employer M/s NICL saying that he is willing to give his flat on leased accommodation basis to me.
6. Copy of sanction letter of my employer M/s NICL to my landlord Shri Swapan Saha permitting me to reside in his flat at Ultadanga Main Rd, Kol-67 on leased accommodation basis.
7. Copy of landlord’s declaration to the secretary of the Co-operative Housing society where the flat is lying, declaring that me, along with my family, will be residing in his said flat.
8. Authority letter from my wife authorizing me to do the needful on her behalf as she was not able to go.

After going through all the documents the distributor agreed to do the needful but subsequently they asked me to buy an Apron or a Fire Extinguisher to get my job done.
I was shocked to note that they were asking me to get either of the above without which they were not willing to do my job.

Once I refused to accept their proposal, they told me that my documents were not satisfactory as I could not show the present residential address proof in the name of my wife. They also asked me to provide the transferred Ration Card (to new address) of my wife to justify the present residential address proof.

In this connection, I declare that my wife is staying with me in the new address at Ultadanga Main Road, Kol-67, and this flat has been taken by my company M/s NICL on leased accommodation basis from landlord Shri Swapan Kr Saha. Henec, our present residential address proof is issued in my name only and not in the name of my wife.


Hence, I am very much upset with this kind of harassment which is taking a heavy toll on me both physically and mentally.

Therefore, I would like to know from your goodself:

1. Is it possible for a person to transfer the Ration Card each and every time while he/she is moving to a new place for a temporary period of time?
2. Were the documents, submitted by me, not sufficient? If not, please let me know what more documents do I need to provide?
3. How can I provide a residence proof of my wife for the flat which is taken by my company on lease on my behalf?
4. Can any transferee distributor force an existing customer to get an Apron or a Fire Extinguisher just to do the transfer formalities?
5. How can a distributor harass an existing consumer on flimsy grounds just because I have not accepted their proposal to buy an Apron or a Fire extinguisher?

Hence, Sir, I would request you to do the needful and advise the transferee distributor accordingly so that I can have my gas supply immediately as I am already running out of gas.

Thanking you,
Yours faithfully,

Achintya Mandal
Flat no.:36; 4th Floor
Anandamoyee Co-op Hsng Society
P/18/1; Ultadanga Main Road
Kolkata-700 067
Ph No: [protected]
e-mail: achintya.[protected]@nic.co.in