[Resolved]  Irctc — TDR Refund Delayed from 4 months

Address:

Andhra Pradesh

Dear All,
I have booked a ticket on[protected] from VASCO DA GAMA to KACHEGUDA, journey date is[protected] for 5 passengers under Tatkal quota. Initially all seats are in waiting list, after chart is prepared, only one passenger seat is confirmed remaining four passengers are in W/L. Partly confirmed tickets refund needs to be carried through TDR process. I booked TDR on this PNR no.[protected] on[protected]. Usually in IRCTC website it is mentioned that it will take maximum of 90 days to refund the amount. But its already 140 Days, till now i did not get any refund. I am attaching chain of mails that i sent to [protected]@irctc.co.in but no result. I spoke to the customer care several times no result. Kindly suggest me the further step in order to get my money refunded.

I need to get 1500 Rs aproxmately

Mails :



[protected] Forwarded message[protected]
From: BHARAT SAMUDRALA <[protected]@gmail.com>
Date: Mon, Oct 4, 2010 at 8:03 PM
Subject: Fwd: Fwd: Fwd: Query Regarding TDR ! Reminder 1
To: [protected]@rb.railnet.gov.in, [protected]@rb.railnet.gov.in, [protected]@irctc.com
Cc: [protected]@irctc.co.in, [protected]@irctc.co.in


Dear Sir / Madam,
I thank Google to get your email Id's, I am writing this mail with pleasure. Below chain of mails are self explanatory. I would like to take this issue into your notice after so many calls to customer care and email to IRCTC TDR process.
I booked a ticket on 12-May-2010 for 5 passengers, from VASCO DI GAMMA(VAS) to KACHEGUDA (KCG) Journey date is 14-May-2010, after preparing the chart only 1 passenger berth was confirmed remaining 4 passengers status was Waiting list. (W/L). I filled TDR on 18-May-2010, till now i.e 04-Oct-2010 i did not get the refund of Rs 1500/-. Kindly look into the issue sir.


Looking forward for your reply at earliest.

Thnaking you,

S BHARAT CHARY
[protected]



[protected] Forwarded message[protected]
From: <[protected]@irctc.co.in>
Date: Fri, Sep 24, 2010 at 2:57 PM
Subject: Re: Fwd: Fwd: Query Regarding TDR ! Reminder 1
To: BHARAT SAMUDRALA <[protected]@gmail.com>




Dear Customer,


Thanks for bringing forward your query. We have forwarded your request to the concerned department. You will be receiving the same shortly.




Thanks & Regards
Ravi Chauhan


[protected]@irctc.co.in
www.irctc.co.in
[protected]
----- Message from [protected]@gmail.com[protected]
Date: Fri, 24 Sep 2010 12:50:48 +0530

From: BHARAT SAMUDRALA <[protected]@gmail.com>
Subject: Fwd: Fwd: Query Regarding TDR ! Reminder 1
To: [protected]@irctc.co.in, [protected]@irctc.co.in



> Your action awaited ............
>
> Response to the issue immediately, otherwise i approach media.
>
> This is not at all encouragable, depot one person to the concern department
> and resolve the issue.
>
> Regards
>
> S BHARAT CHARY
> [protected]
>
>[protected] Forwarded message[protected]
> From: BHARAT SAMUDRALA <[protected]@gmail.com>
> Date: Wed, Sep 15, 2010 at 5:29 PM
> Subject: Re: Fwd: Query Regarding TDR ! Reminder 1
> To: [protected]@irctc.co.in, [protected]@irctc.co.in
>
>
> Dear Representative,
>
> Its almost 120 days over, i filed TDR, but no amount has been
> refunded yet. Kindly make the payment as soon as possible. Now a days all
> failed online transactions are refunded in weeks's time, but in this case
> its taking too much time.
>
> PNR No. :* **[protected]
>
> *
> *In IRCTC website its mentioned within 90 days, but your executies are
> telling it will take minimum of 90 days maximum of any thing. Which is
> undesirable.*
> *
> *
> *BR*
> *S BHARAT CHARY*
> *[protected]*
> *
> *
> *
> *
> On Sun, Aug 29, 2010 at 1:10 PM, <[protected]@irctc.co.in> wrote:
>
>>
>>
>> Dear Customer,
>>
>> Please note that we have received your mail and your refund will be
>> processed through TDR (Ticket Deposit Receipt). Refund under this category
>> is processed by the railways under the present commercial rules and this
>> process takes minimum 90 days or more. Once the refund is received from the
>> railways the balance will be credited to your account.
>>
>>
>> Thanks & Regards
>> Anju
>> [protected]@irctc.co.in
>> www.irctc.co.in
>>[protected]
>> ----- Message from [protected]@gmail.com[protected]
>> Date: Fri, 27 Aug 2010 13:38:38 +0530
>> From: BHARAT SAMUDRALA <[protected]@gmail.com>
>> Subject: Fwd: Query Regarding TDR ! Reminder 1
>> To: [protected]@irctc.co.in
>> Cc: [protected]@irctc.co.in
>>
>>
>> > Dear Representative,
>> > Its already 24hrs since i emailed a
>> compalaint,
>> > but no body responding. I am not expecting this kind of service from
>> IRCTC,
>> > kindly look into the matter and revert back as early as possible.
>> >
>> > Best Regards
>> > BHARAT CHARY S
>> >
>> > [protected]
>> > [protected]
>> >
>> >[protected] Forwarded message[protected]
>> > From: BHARAT SAMUDRALA <[protected]@gmail.com>
>> > Date: Thu, Aug 26, 2010 at 3:06 PM
>> > Subject: Query Regarding TDR !
>> > To: [protected]@irctc.co.in
>> >
>> >
>> > Dear Representative,
>> > As per the telephonic conversation with
>> > IRCTC customer care executive, I am writing this mailI, I filed a TDR for
>>
>> > the below mentioned ticket on 18-May-2010, its more than three months but
>>
>> > amount not credited in my account. Its very long time. Kindly tell me for
>>
>> > what reason my TDR is not processing. Awaiting for your kind response at
>> > earliest.
>> >
>> > *PNR Number*
>> >
>> > *[protected]***
>> >
>> > *Booked On*
>> >
>> >[protected]
>> >
>> > *Transaction ID*
>> >
>> > [protected]
>> >
>> > *Ticket Type*
>> >
>> > eticket
>> >
>> > *Class*
>> >
>> > SL
>> >
>> > *Internet Service Charge*
>> >
>> > Rs 10.00
>> >
>> > *Date Of Journey*
>> >
>> > 14/5/2010
>> >
>> > *Ticket Charge*
>> >
>> > Rs 1940.00
>> >
>> > *Bank*
>> >
>> > AXIS
>> >
>> > *Total*
>> >
>> > Rs 1950.00
>> >
>> > *Train No*
>> >
>> > 8048
>> >
>> > *Railway Zone*
>> >
>> > SER
>> >
>> > *From Station*
>> >
>> > VASCO DA GAMA(VSG)
>> >
>> > *IRCTC Zone*
>> >
>> > GGM-1/EZ
>> >
>> > *To Station*
>> >
>> > KACHEGUDA(KCG)
>> >
>> > *Quota*
>> >
>> > Tatkal
>> >
>> >
>> >
>> > Find the attachment for the TDR status as on 26-Aug-2010.
>> >
>>
>>
>> ----- End message from [protected]@gmail.com -----
>>
>


----- End message from [protected]@gmail.com -----