[Resolved] Irctc — irctc catering services

Indian Railway Catering & Tourism Corporation [IRCTC]

[Resolved] Irctc — irctc catering services

A ANIMESH KUMAR SAHA from Pune, Maharashtra

Dear Sir, I would like to draw your kind attention that I have ordered a veg meal for dinner in which I found two chapathi's(uncooked) were served instead of four puri's. When enquired about the puri's, MD FAROOQ(staff of pantry car) bluffed me saying that "this is puri". The same thing when I ordered tea they provide me only 70-80 ml instead of 150ml.The quality and quantity of other food items is also worst. When I asked about the Complaint Book from the manager of PANTRY CAR he refused to provide me the Complaint book. So I request your honour to please look into the matter with immediate effect as it is being happening everytime. Your early action in the above matter is highly solicited. Thanking You, Your's faithfully, Avinab Kumar Saha PNR No[protected] Phone No [protected] Train No 2703 Date of Journey [protected] Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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mishaa kapoor

from Kolkata, West Bengal

IRCTC — Catering Service

Dear Sir/ Madame

My father Mr. Kamal kapoor is right now travelling in the following train ni:2926, his P. N. R no : [protected], dated 29/02/08, Jalandhar to Mumbai. Would like to inform you that he demanded a nonveg breakfast and lunch from pantry being run by the IRCTC and was refused by the catering deptt on the pretext of fear of the bird flu and on the directions of the railway authorities they are not serving teh nonoveg food to the passengers from the last two to three months.

On demand to produce circular if any, the concerned people failed to produce the same. My fateher has also filed a formal complaint in the complaint book vide receipt no. 18.

My father Mr. kamal Kapoor also visited the pantry area and denanded a menu from them which he again refused by the manager ( Pantry) and to his surprise the70% of the food items displayed on the menu board were not available... eg..fish curry, south indian food, lassi etc.

And also they are using LPG cylinders for the cooking purpose in the kitchen which is of highly inflammable natture and can be of great danger.

Also the kitchen was in the most unhygeinic conditions.

you are requested to kindly meet up with Mr. kamal kapoor ASAP he reaches the NEW DELHI railway station.
His contact no. is [protected].

Regards,

Mishaa Kapoor ( Daughter of Shri kamal kapoor)

ved mawndia

from Mumbai, Maharashtra

irctc knows every thing about the fact still they do not take any actions, because they are paid for this

itserpk

from Gurgaon, Haryana

this complaint is regarding the bad catering service of irctc
i have travelled in Garib Rath on 17th of june 2012
the train started at 11:30 AM from New Delhi and there were no vendors carrying drinking water till 04:20 when the first vendor with water came across my berth and all the other vendors carrying cold drinks, chips, burgers, cutlets etc, were regularly supplying and other person who needs water were getting self service by travelling to pantry car
My Details are given here
Prakash Kumar
Coach No. G7 Berth No. 33