[Resolved]  IRCTC / Eticket — PAYMENT DUE BUT TICKET NOT GENERATED

IRCTC — E-TICKET NOT GENERATED BUT PAID

Hello,

Today (31/08/2011) I have done an online transaction to purchase a ticket on 14055 Brahmaputra mail from NEW TINSUKIA Jn to NEW JAIPAGURI boarding on 23/09/2011 FOR 6 passengers. Unfortunately after the payment was made through SBI debit Card, the error, "REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankresponse.do?com.broadvision.session.new=Yes& came up without giving me the confirmation of the payment and neither the ticket is generated.
The money has been deducted from my SBI account [protected] Rs 4480/-.
Pls refund the money as early as possible.




Thanks and Regards,

Gireesh G
[protected]

iam not geting my mobile verification code
suvvari homarao
visakhapatnam
ap
[protected]@gmail.com

I have an IRCTC account which is locked second time.
When i tried to reset the password through forget password link, it asks User id, question and Answer. I provided all the details and it throws an error "Answer is Incorrect". This happend second time and both the times i tried to login through the actual password.
I waited for a week and there was no response from IRCTC customer care. I called them up on 24 Hrs. Customer Support at[protected] and it took about 12 calls to make them understand about the issue. When ever i called up the customer support the person attnding the call will redirect me to someone else after listening to my detail and again i need to explain whole story, inshort that was waste of time and money.
I sent an email at [protected]@irctc.co.in also submit at http://www.consumercourt.in/railways/14030-irctc-login.html and got an automated email as Ticket Confirmation for the request.
IRCTC should hire service and satisfaction oriented support executives so that it a common man has no pain of wasting time and money.