[Resolved]  IRCTC Indian Railways — Refund of Cancelled Railway Ticket PNR No. [protected]

Address:

Mumbai City, Maharashtra

Sir,

I had filed a TDR on 20-Jan-2012 for cancellation of Railway Ticket PNR No. [protected] from Sawantwadi Road to Mumbai Journey dated 20-Jan-2012. But till date status of refund is under process. I am regularly follow up with IRCTC authority by my mail id mohan.[protected]@rediffmail .com.


Correspondence with them is as below

Sir,

The date of journey was 20-Jan-2012 from Sawantwadi Road to Mumbai. On that day i.e. 20-Jan-2012 I was in the office. In our office we are having biometric attendance system and attendance is recorded in ERP system, screen short of the same is attached for your reference.
Regards

Mohan Chougule
Cell No[protected].
On Mon, 09 Jul 2012 16:44:41 +0530 wrote

Dear
customer,

We are extremely sorry for the inconvenience caused to you. Kindly note that your case has been regretted by Railways, if you have any proof (like presence in office, medical certificate or PNR No. of other ticket in case of alternate traveling etc.) of not travelling then please specify so that we can again forward your case to the concerned Railways to chase your refund.           Â

Regards,

Sajjan Kumar Kashyap
Executive/Refunds/IRCTC
[protected]@irctc.co.in

Mohan Chougule wrote:
Dear Sir,

Kindly recheck your record it is not true, i had not travel. i had registered at Consumer Rights Protection Council for my refund against my PNR and TDR number.

Regards
Mohan Chougule

On Sun, 01 Jul 2012 17:34:41 +0530 wrote

> REGRET

Dear Customer,

With Reference to your PNR No:[protected], we regret to inform you that refund is not admissible as informed by Railways through their letter no : BCR180212V05034/25.06.12/CR and the reason being : 16554-CR/OL12 As per chart, passenger has traveled In case you require any further assistance, please mail us at [protected]@irctc.co.in
With regards,
TDR TEAM

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