[Resolved]  IRCTC Indian Railways — Train cancelled - but full money not refunded

Address:

Hyderabad, Andhra Pradesh

Sir,

I have purchased a reservation ticket online on IRCTC. But due to Telanagana agitation train was cancelled. So, I filed a TDR for the refund. However, only half the amount was refunded. I have called the IRCTC customer care multiple times and they are giving me different telephone number each time I called them. Nobody answer the calls on those numbers. In case even if they answer also they are again asking me contact customer care. But the other half of the amount is not being paid by IRCTC.

My ticket details:

PNR Number: [protected]
Ticket Type: eticket
Transaction ID: [protected]
Booked On:[protected]
Class: SL
Date Of Journey: 24/9/2011
Railway Zone: SCR
Ticket Charge: Rs 518.00
From Station: KAKINADA TOWN(CCT)
To Station: SECUNDERABAD JN(SC)

TDR details:
Reason For TDR: Train Cancelled.
Reference No: ekt[protected]
TDR Filing Date: 27-Sep-2011

Refund details:
Refund Status: Refunded
Refund Date: 02-Nov-2011
Refund Amount: Rs.259.00

I have also attached the ticket and TDR details screen shot.

Kindly help me in getting my full amount back from IRCTC.

Thank you so much in advance!!

Thanks & Regards,
Lakshmi Narayana Y,
Hyderabad.
Mob: [protected]