[Resolved] Irctc — food quality | |||
Respected Sir, (1) Train No. 12505 North East Express for 16th May, 2011 chart prepared on 15th May, 2011 evening 5.00 P.M. why? As per Railway rule chart prepared before 6 hors living train. (2) Train caters not mention the food quality, quantity and charged the excess price fixed by IRCTC. (3) In reserved coach so many unreserved passenger travel. Train TTE allows this type of passenger. Why? (4) Before the Mural Shari station train water stock empty, no body checks the train water. (5) This train is superfast train, but reach ANVT (Delhi) more than 5 hours late, why? Please look in this matter and take the necessary action. I am highly thankful to you if provided me action taken report hard copy. Yours faithfully. J.N. Sharma PNR No.[protected], Coach No.12 set No. 7 (Setting on 13) Train No. 12505 North East Exp. Date of Journey 16th May 2011 GHY to ANVT Dated:[protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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![Indian Railway Catering & Tourism Corporation [IRCTC] Phone](/img/bn/phone.svg "Indian Railway Catering & Tourism Corporation [IRCTC] Phone"){kind=small}
+91 44 2530 0000
![Indian Railway Catering & Tourism Corporation [IRCTC] Website](/img/bn/www.svg "Indian Railway Catering & Tourism Corporation [IRCTC] Website"){kind=small}
![Indian Railway Catering & Tourism Corporation [IRCTC] Address](/img/bn/location.svg "Indian Railway Catering & Tourism Corporation [IRCTC] Address"){kind=small}
9th Floor, Bank of Baroda Building, 16, Parliament Street, New Delhi, Delhi, India
My name is Krishna K Das. I'm a regular traveller in Indian Railways and prefer its services rather than other Conveyances. Recently dated 23.09.2014, I've a journey from NDLS to TATA in train no. 12820. My PNR No. is [protected]. As regular ordering in Catering Service I've ordered Veg Meal priced INR.90.00. They delivered me the meal before 11:00 am saying that from Kanpur no meals will be available till evening. The caterer before taking the order said that they will provide Rice, Chapati, Dal, Mixed Veg, Salad, Pickle and a Cup of 200ml Water. After opening the box delivered by them I found only Rice, Dal and Mixed Veg comprising of Potato and Pumpkin only. When I asked the Caterer for Roti and Salad, he gave me a pouch of extra rice and said no Salad for Sleeper Coach and Chapati have got ended. After entering Kanpur Central, I found a new catering party and the old one have fouled my belief that no lunch shall be available from Kanpur Central. After getting such response I've not ordered the dinner in night because I don't want to get betrayed again.
This similar incident is not a new one to me and I've also experienced the same in YPR Duronto in which a Complaint has been generated but no response came till now.
If similar things continuously tend to happen on regular basis then common people like us will have to think of travelling in Trains without food. Kindly look after this issue and try to help common people like us from breaches like this.