[Resolved] Itzcash — Money lost | |||
I bought itz cash card worth rs. 10000/- few months ago, within a month i was not able to use it because of some kyc form rule. I was told by the dealer that he will take care of the matter and soon i'll be able to use my card. But just 2 weeks ago he told me. That he could not do anything. When i contacted the customer care they told me that i should forget my money and it is lapse now. I cannot just forget my money. I paid them in cash and at that time there was no rule regarding kyc form and even when it was introduced they should have informed me. Was this information helpful? | |||
May 27, 2017 Complaint marked as Resolved Verified Support Apr 25, 2017 ItzCash Card Customer Care's response "Dear Sir, Kindly confirm whether your issue has been resolved as the needful has been done from our end. For any other assistance, please feel free to call us on [protected]/61125757. We shall be happy to be of assistance to you. Thanks & Regards ItzCash Customer Care Team. www.itzcash.com Contact us:[protected]" | |||
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+91 22 6112 5757
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ITZcash — Can not use balance nor company refunding it
I have ITZcash card number S[protected] and its expiry date is 20/02/2010. I bought it of the value of Rs 900.00 for playing Playwin, online gaming. Now I have a balance of Rs 430.00 and under the Guidelines/orders of RBI, company stopped its utilization in playwin games.I emailed to company to refund my balance of Rs 430.00 but daily correspondence with them from 12th Sept onward, all in wast. They ask me to utilize this balance in Mobile recharge, I tried it on BSNL but do not work. I tried it on tatasky payment but do not work. When contacted them, they could not satisfy me rather asked to make a call on their number which is STD number and I gave them my number to call but they stopped replying me.
I searched Google to find a legal authority to complaint but could not find that too.
So can this forum help me????