[Resolved] Janapriya Engineers Syndicate,Bangalore — Total negligence of after sales service
We have purchased B-6 G2,Janapriya First avenue apartment,Nelamangala-562123 and registered on 17th April,2010.While occupying, we have given the list of deficiencies thro' e-mail as well as in person thro' a hard copy to General Manager.
The major deficiency of water oozing in the wall of the living room was not attended. The water entered from the floor of the toilet of the first floor flat No.B-6 106.This problem had caused growth of fungus on the wall of the living room with stinking smell. The structure of the wall was deteriorating day by day.
In this respect, we have sent one more email to GM with photos on 20.08.2010.We have contacted him over phone also. We did not get any kind of assistance from the company.
Under such circumstance, we left with no other option but to make arrangement for rectification of the defect Hence we have arranged a contractor to rectify the defect in the bathroom of B-6 106.
This information was passed on to the Janapriya First Avenue owners welfare Association. The secretary of the association informed vice chairman and got hisconcurrence also in this regard. We also talked to him over phone in this regard on 23.09.2010 morning.
On excavation of the bath room of B-6 106, it was found that there was a big gap of 1” between the skirting black tiles and the flooring white tiles. Also, the floor below the tiles contained only clay and mud and there was no solid plastering or concrete below the flooring tiles.
The clay and mud were fully wet with the leaky water and hence the clay with mud was replaced with fresh mud and clay. The top portion of the clay and mud was filled with a thin layer of concrete so that the gap between skirting black tiles and flooring white tiles were closed by this procedure.
Since we have undertaken to repair the bath room of B-6 G-2 to save the wall of our flat B-6 G-2 further deterioration, We have spent Rs.14,450/= to rectify the defect. Also an amount of Rs.1,550/= is required to be spent for white washing the entire north side of the front living room since entire north wall totally ruined by the seeping and leaking water from B-6 106 bath room along with fungus growth.
We met GM of Janapriya engineers Syndicate on 24.09.2010 and gave him the bill and a letter.After that we have sent several e-mails and made phone calls but we did not not get any reply or money.
Hence we have made this complaint so that we are getting the amount of Rs.16,000/= which we have spent.
Suguna Ramadurai and B.Ramadurai
Complaint marked as Resolved
Verified SupportJanapriya Engineers Syndicate Customer Care's response Jan 13, 2015
The complaint has been resolved