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Sorry to hear your difficulties. Even I tried the Kairali people in kochi. They are just useless. There is a service manager called ANIL and he is thinking that he is the owner of ford. After all he is just a service manager. As a customer I will see him because I am still owning a ford FIgo. He will be there to seve me as a customer. Please join in face book. Search for fordfigo Kerala owners group. Take care.
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Last June 23, 2013 I brought new Ford Figo which has completed first service and due for 2nd service by 23.06.2013 or 10K kms completion whichever is earlier.
Last Saturday, the vehicle completely stopped to move and it is towed to Bangalore. I have to tow the vehicle on my own and has to spend rs 4000 for the same.
They suspected handbrake use and so on. I went today and asked them to inspect the brake pads and it is completely intact and no worn marks. Now they ruled out hand brake issue.
The clutch plate completely burnt out. They are telling to replace complete assembly including Flywheel. Stating the reason as over drive some non-sense reasons, nothing is concrete.
I told them, It has covered only 5700 kms and sparingly used. I used to get some burning smell, last service itself I was told but the response was no problem. As warranty the vehicle has to complete 1 lakh kms or 3 years of service and whichever is earlier. I told them I suspect temperature rise in Hub and also material defect. It is premature failure of the product due to defective material. I am just waiting for their response. Now a days Ford vehicles has so many problems.
One of my friend left his Ford vehicle with the dealer for service, the did wrong alignment and finally tyres are tapered out and invited lots of vibrations along with unusual sound. Finally they started blaming MRF tyres. MRF tyres blaming Ford India and buying time. We asked for wheel alignment report they were caught. We took the report and outside again we did the wheel alignment. It was completely wrong alignment and change in the camber angle. Finally they agreed for out of court settlement they gave new 2 tyres free and replaced free. This is happened in Bangalore.
Last Saturday, the vehicle completely stopped to move and it is towed to Bangalore. I have to tow the vehicle on my own and has to spend rs 4000 for the same.
They suspected handbrake use and so on. I went today and asked them to inspect the brake pads and it is completely intact and no worn marks. Now they ruled out hand brake issue.
The clutch plate completely burnt out. They are telling to replace complete assembly including Flywheel. Stating the reason as over drive some non-sense reasons, nothing is concrete.
I told them, It has covered only 5700 kms and sparingly used. I used to get some burning smell, last service itself I was told but the response was no problem. As warranty the vehicle has to complete 1 lakh kms or 3 years of service and whichever is earlier. I told them I suspect temperature rise in Hub and also material defect. It is premature failure of the product due to defective material. I am just waiting for their response. Now a days Ford vehicles has so many problems.
One of my friend left his Ford vehicle with the dealer for service, the did wrong alignment and finally tyres are tapered out and invited lots of vibrations along with unusual sound. Finally they started blaming MRF tyres. MRF tyres blaming Ford India and buying time. We asked for wheel alignment report they were caught. We took the report and outside again we did the wheel alignment. It was completely wrong alignment and change in the camber angle. Finally they agreed for out of court settlement they gave new 2 tyres free and replaced free. This is happened in Bangalore.
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+91 44 2455 1500 (Corp. Office South)
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S.P. Koil Post, Chengalpattu, Tamil Nadu, India - 603204