[Resolved]  Karvy — Have not recieved refund for Reliance Power

I HAVE BEEN HARRASSED BY KARVY, THEY DO NOT RESPOND JUST CUT COPY PASTE THEIR ORGINAL CONVERSATION, ITS BEEN MONTHS I HAVE NOT RECIEVED MY REFUND FOR RELIANCE POWER AGAINST APPLICATION # 57242809

LOOK BELOW HOW I AM BEGGING FOR MY OWN MONEY, SOMETIMES I THINK THAT WE AT INDIA ARE STILL SLAVE, SLAVE OF THESE BIG COMPANIES AS THERE IS NO ONE TO REALY HEAR :( just typing my frustration out

Sir,



I am writing u in anticipation that you will help me. I am so frutrated i ahev not yet recieved my refund against application no. 57242809.



Please help.



Vikas Bhutani

[protected]
--- On Fri, 2/5/08, Vikas Bhutani <[protected]@yahoo.co.in> wrote:


From: Vikas Bhutani <[protected]@yahoo.co.in>
Subject: Fw: RE: frustrated with your horrendous service
To: [protected]@karvy.com
Cc: [protected]@karvy.com, reliancepower.[protected]@karvy.com
Date: Friday, 2 May, 2008, 2:32 AM

can u help in this regard Shiva, I think i have been writing you for ages now, please have some pity on me now.

--- On Fri, 2/5/08, Vikas Bhutani <[protected]@yahoo.co.in> wrote:

From: Vikas Bhutani <[protected]@yahoo.co.in>
Subject: Fw: RE: frustrated with your horrendous service
To: [protected]@karvy.com, reliancepower.[protected]@karvy.com
Date: Friday, 2 May, 2008, 2:30 AM

Hi,



Will i ever get my monay back against the application # 57242809 or should i seek legal help or media help.



Vikas Bhutani

ri, 28/3/08, reliancepower.[protected]@karvy.com <reliancepower.[protected]@karvy.com> wrote:


From: reliancepower.[protected]@karvy.com <reliancepower.[protected]@karvy.com>
Subject: RE: frustrated with your horrendous service
To: [protected]@yahoo.co.in
Date: Friday, 28 March, 2008, 6:42 AM


Dear Investor,



In this regard we would like to inform that refund order has been dispachted to
you as per

the address registered with your Depository Participant on fist week of feb
2008 through registered post wide Rl No.2762249 and the same has not been
returned to our office undeliverd by the postal authorities till date, kindly
verify the same at your end.



This is for your kind information.



Regards,

Customer Care

Karvy Computershare Pvt Ltd


________________________________

From: Vikas Bhutani [mailto:[protected]@yahoo.co.in]
Sent: Wed 3/26/2008 3:56 PM
To: Reliance Power - IPO
Subject: Re: frustrated with your horrendous service


HI,

Could you please send return address.

thanks

Vikas Bhutani

reliancepower.[protected]@karvy.com wrote:

Dear Investor,

Kindly return back the cheque to us along the new bank details to enable us to
issue the new cheque.


Regards,

Customercare

Karvy Computershare Pvt Ltd


________________________________

From: Vikas Bhutani [mailto:[protected]@yahoo.co.in]
Sent: Fri 3/14/2008 3:50 AM
To: Reliance Power - IPO
Cc: Siva Kumar J
Subject: RE: frustrated with your horrendous service


HI,

I wish I could sent this complete mail in hindi or to anyone who understand
english. Just forget it ok...I will escalate this matter further through
different channel.

Let me try last time before I take any further action :

I HAVE A REFUND CHEQUE SENT BY YOU HOWEVER THE BANK NAME & ACCOUNT THAT
YOU HAVE MENTIONED IS WRONG.

NOW I WANT A NEW CHEQUE WITH THE RIGHT BANK NAME .

WHATS THE PROCEDURE ?

OK LET ME ASK YOU THIS WAY ..

AAP NE JO CHEQUE (I DON'T KNOW HINDI OF CHEQUE) BHEJA THA WO GALT BANK KE
NAAM PER THA ...AB MUJHE NAHA CHEQUE CHAHIYE, ISKA TARIKA KYA HAIN ..?

KYA MAIN APP KO WO CHEQUE WAPAS BHEJOO ???????

IS BAAR CUT/COPY/PASTE WALA ANSWER NAHI BEJNA ...PLEASE..
TRUST ME I WILL NOT DEAL WITH KARVY AGAIN IN MY ENTIRE LIFE, I WILL MAKE SURE
... IS BAR MUJHE MAAF KAR DO PLEASE.


I KNOW MY MAIL MAY LOOK UNPROFESSIONAL HOWEVER AM I DEALING WITH PROFESSIONALS
?

IF YES PLEASE CALL ME .. ATLEAST I CAN SPEAK IN HINDI([protected])

VIKAS BHUTANI



reliancepower.[protected]@karvy.com wrote:

Dear Investor,

Pleased to be informed that your Refund amount is remitted through ECS has
been rejected and the physical refund order has been dispatched to your
registered address through registered post vide Rl no.2762249 on 17th February
and will be received by you shortly.

Note. Till date it is not delivered to us. Kindly verify the same with your
local postal authorities.

Regards,
Customer Care
Karvy Computer share Pvt Ltd


________________________________

From: Siva Kumar J
Sent: Mon 3/10/2008 3:28 PM
To: Reliance Power - IPO
Subject: FW: frustrated with your horrendous service




Regards,

J Sivakumar

________________________________

From: Vikas Bhutani [mailto:[protected]@yahoo.co.in]
Sent: Mon 3/10/2008 1:24 PM
To: Siva Kumar J
Subject: RE: frustrated with your horrendous service


Will you stop pressing cut, copy paste and give me concrete answer. I have
recieved you draft its on wrong bank name . I need a new draft with standard
chartered, whats the procedure.

Vikas Bhutani



Dear Investor,



Pleased to be informed that your Refund amount is remitted through ECS has
been rejected and the physical refund order has been dispatched to your
registered address through registered post vide Rl no.2762249 on 17th February
and will be received by you shortly.



Kindly verify the same with your local postal authorities.



Regards,

Customer Care

Karvy Computer share Pvt Ltd






________________________________

From: Siva Kumar J
Sent: Sat 3/8/2008 4:11 PM
To: Reliance Power - IPO
Subject: FW: frustrated with your horrendous service



________________________________

From: Vikas Bhutani [mailto:[protected]@yahoo.co.in]
Sent: Thu 3/6/2008 1:52 AM
To: Siva Kumar J
Subject: RE: frustrated with your horrendous service


Hi,

Thanks for your reply however what do you mean by nearest IRC branch ?
Could you please send me one which is nearest to Vikas Puri else explain me
please.

Vikas Bhutani

[protected]@karvy.com wrote:


Dear Sir/Madam,

This is with reference to your below mail.


In this regard, we wish to inform you that the refund amount was sent to you
through electronic credit on 09/02/2008 and the same was rejected. Hence a
physical refund order bearing no. 2762249 for amount Rs.18, 995/-/ has been
dispatched to you at the below mentioned address.



BHUTANI NIWAS C 406
VIKAS PURI
NEW DELHI

Pincode:110018



Hence, we request you to verify the same at your end,



Further, we have to inform you that kindly contact nearest IRC branch along
with the physical refund order to enable us to issue the same with your new
bank details.



You are advised to contact your DP for change of bank details.

Inconvience caused in this regard is highly regreattable.

Regards,

SK

________________________________

From: Vikas Bhutani [mailto:[protected]@yahoo.co.in]
Sent: Mon 3/3/2008 2:27 AM
To: Siva Kumar J
Subject: frustrated with your horrendous service


Hi,


Regarding Application no[protected]



I am so much frustrated with your horrendous service that now I am
looking
for top officials email addresses in Karvy and Reliance.

I you read our last conversation, I HAVE CLEARLY MENTIONED THAT MY
ING
VYSYA BANK ACCOUNT IS CLOSED AND YOU ALSO ACKNOWLEDGED THAT ECS WAS
REJECTED BY ING AS ACCOUNT DOES NOT EXIST�.

WHY HAVE YOU SENT A CHEQUE IN FAVOUR OF ING VYSYA BANK WITH THE ACCOUNT
NO.?

I am running pillar to post to get this cheque cleared. I have account
in
Standard Chartered Bank (A/c No. [protected]) and they have
refused to
accept this cheque as its bearing the ING Vyasa bank account no. on it.

DO YOU REALLY READ CUSTOMERS MAIL OR SIMPLY REPLY WITHOUT KNOWING THE
EXACT
ISSUE.

IS THIS WHAT WE CALL CUSTOMER SERVICE?

I WOULD LIKE TO COMPLAINT SO KINDLY SEND MY EMAIL ADDRESS KARVY CEO
AND
RELIANCE CEO EMAIL ADDRESSES.

Thanking you for this trouble.

Vikas Bhutani
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Aug 29, 2017
Complaint marked as Resolved 
Verified Support
Jul 26, 2017
Karvy Customer Care's response
Dear Investor,

This is an old issue which had been addressed. In case you still have an issue that is not been addressed, please send an email to kcpl.[protected]@karvy.com so that we can resolve your issue to your satisfaction.

Regards,
Team Karvy
Complaint comments 

Comments

I have been experiencing a worst service from Karvy. I had applied for Oil India IPO (application number:[protected] and i have neither got any refund nor the allotment. It is already more than a month now. The reasons they have given are utter waste and i am planning to lodge a complaint against them with SEBI very soon.

Initially, when asked they said they have already sent a cheque, but we went to Post office to inquire about the same and realized that the article number they quoted (and said they have sent thru registered post) was not at all there in the post office records.

Further escalations revealed that there is a technical problem because of which there is an amount mismatch and they need more time to resolve the same.
My concerns:
- first because of their technical problem, i didnt get the allotment -- so its a loss for me
- second, there is a delay in refund and i am not sure now, whether i will get my money back or not.

I have called up their Hyderabad office today and have told them that if they dont revert to me with the proper information by EOD today, I am going to lodge a complaint with SEBI. But they seem to be very careless and not bothered at all.

SEBI should have proper guidelines and should penalize for bad service they are known for.

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