[Resolved]  Kelvinator Refrigerator — Refund of MoneyReplacement of Refrigerator

Dear Sir/ Madam

This is to draw your kind attention to the fact that I had purchased a Kelvinator Refrigerator on 07 April 2009 from Raj Electronics (meerut), through bill no-2303 dt 07 April 2009

Since then this machine has been giving me trouble like, improper cooling, insulation problem, improper defrosting, water leakage etc.It seems to be a defective unit & it didn’t even had the water container to collect the defrosted water(which has now been provided by the co after repeated complaints).

I believed Kelvinator Refrigerator was a reputed & trustworthy brand but what I have gone through in the last 4 months or so has changed my opinion

Now I can only hope that somehow I can get back my hard earned money (after any deductions if applicable) so that I can buy a suitable refrigerator which works normally/properly


Looking forward to receiving your valuable reply at the earliest

Thanks & Regards

SHAHNAWAZ MALIK
S/O NASEEM MALIK
HOUSE NO-750, NEAR ASHOK PATSHALA
KOTLA SADAT-II, HAPUR
DISTT. GHAZIABAD

MOBILE :- [protected]
EMAIL- [protected]@gmail.com

To,
The General Manager,
Kelvinator India Ltd.,
Mumbai.

Subject : Replacement of Refrigerator

This is to inform you that I have bought a refrigerator in March 2009 from Electronic Palace,
S-34/35, Gole Market, Mahanagar, Lucknow; the particulars of which are given as under :
Model Number K.D.186B
Chassis Number [protected]Q
Challan Number 1011
The refrigerator functioned smoothly for the first four months and then in July 2009 it stopped working. I contacted the Customer Care on [protected] and they sent a Service Engineer against complaint number LUC [protected]. He observed that there is some gas problem with the refrigerator and will send a mechanic to fix the same. The mechanic came after 3-4 days, changed the freezer and charged Rs.1200/- for the same.
Then in September 2009 again the refrigerator stopped working and upon contacting the Customer Care the Service Engineer came and observed that the refrigerator has undergone the same problem again. Then he sent a trolley and my refrigerator was taken to the Service Centre for repairing. After 3 days I got my refrigerator back in working condition.
In January 2010, my refrigerator again experienced the same problem. The Customer Care people sent the Service Engineer against compliant number LUC [protected]. He said that the refrigerator is again experiencing gas problem.
I did not take any action this time and decided to bring this issue to the higher authorities. I obtained the number of Mr. Lokendra Singh from Customer Care and called him at[protected] and also on his mobile number [protected]. His approach to my problem was not satisfactory. Hence, I decided to write to you.
Though I have all the necessary documents for filing a case but still I decided to write to you before going to the Consumer Forum. I request you to please replace my refrigerator with a new one within a month and save me from further trouble. I will be highly obliged.
Thanking You.
Yours Sincerely,

(Ishtiyaq Ahmad)
18 A, Shadab Colony,
Rahim Nagar, Lucknow - 226006
Mobile No.: [protected]

Dear All,

A time where corporate are flocking to India, a time where customers are empowered with choice and rights, esteemed brands like 'Videocon' must exercise extreme caution in handling customer requests and grievances. Much would be known to all strategists within Videocon as to how critical 'Customer Retention' is, and the costs associated, in an era where completion has at times displaced brands with decades of existence in the country viz, Bata, BP, Shell to name a few.

India is perhaps 'the' country where masses have made success out of a not so safe car, a non refined scooter, Korean CDG over Japanese CDG etc because of excellent After Sales support. Dell has made its niche in India only on the "After Sales Support " advantage and displaced Giants like HP and IBM,

The point of writing this mail is to attract all attention to possible customer apathy within the "Support Function" of the company.

The case in ref is the poor insufficient support/service of refrigerator.

A complain which had been made 20 days ago at the customer support and I never expected such response. The service / support engineer responsible for the service was apprised of a few anomalies.

However after 15 -20 days of numerous follow up calls and subsequent evading responses, a visit to the site without the appropriate solution/dishonest approach to problem solving.

It is a sincere request that all 'responsible' may kindly be advised to

- suggest a plausible solution after a thorough examination by a 'credible' support staff member at the earliest.
- failing which suggest an "alternative course of action".
-thereby reinstate customer confidence in the 'Brand and its Expected Deliverables'.

Look forward to an expedited redressal of the grievance / suggestion on further course of action.

This was never ever expected from the company like Videocon for support.



Thanks and Regards,

Amit Saxena
[protected]