[Resolved]  Kenstar - AC — Worst after sales service

NOACTION by Kenstar service on my complaint registered on 05-May-2008 despite repeated requests. My 1.5 Ton Kenstar wall mounted split AC was purchased on 18-Feb-2007 and installed by Kenstar only on 07-Mar-2007 (request ID MVC08E140030/48) after repeated request and phone calls. It came with one year of service warranty and 6 years of compressor warranty.
1. Despite 4 free service coupons, Kenstar service representative did not come to make one single service visit during the first 12 months.
2. When we first started using the AC, it was not working properly and we registered a complaint on 27-May-2007, complaint ID MMC07E270002. NO Kenstar service representative TURNED UP to service this request (until today). 3. Subsequently, during next summer season, when we felt the need of AC, we again registered a service request on 05-May-2008, complaint ID MVC08E050033. But there was no response to this request, despite repeated reminders.
4. Again, we registered a new complaint MMC08E150037 on 15-May-2008 with our cell phone number. On 16th May 2008, one AC mechanic visited but he couldn’t rectify the problem and left stating that he will send some other service engineer from a closer location to take the unit to repair station. But until today (25-May-2008), after 10days, despite repeated reminder and promises (false) by Kenstar customer support representative, no one has turned-in to correct the problem.