[Resolved]  Kenstar Air Cooler — No After Sales Service

First of all I agree with one of the complainants in this forum that in spite of saying in their website:

"Kenstar also recognizes the importance of after-sales service to the consumer. Which is why, we are constantly engaged in enhancing the level of consumer satisfaction - a truly demanding task in itself. Our strong back-office support, the Kenstar Service Department has developed a unique module of service that enables consumer attendance in less than 24 hours, starting from the time a complaint is launched in any part of the country"

- there has been no response till date to my complaints though it is more than one year since I first complained.

I purchased my Kenstar Air Cooler from Next Electronics in Visakhapatnam, and within two weeks, water started leaking, and also started giving electric shocks. I called up the dealer, who instructed me that the service agent would immediately attend to it. In spite of several reminders, nobody attended to it, and later, when there was no response even after 4 months, I contacted him again to find out that his number has changed !!! When I went there and complained, he gave me a number and asked to contact there for service. After I contacted there, I was asked to contact another number and this went on for more time. In between I was called up by a service agent who told me that I would have to shell out 500/- for service, and when I pointed out that the warranty period still existed, she said she would call back and left it at that for more time. I contacted Hyderabad office, and they gave another number to call, and after complaining, I got a call back on May 19th (coincidentally exactly one day after the warranty expired) and the lady again told me that I would have to dish out 500/- for service, and did not agree to any arguments. Even after I agreed, I am still waiting for the service agent to come. The end result is that I have an air cooler at home that does not work and we just exhibit it in spite of such a hot summer.

I really think that if Kenstar cannot keep their word, it is best they stop sales rather than cheat people like this. I regret having bought this product, and have tried my level best and am still in the process succesfully of stopping all the people I know from buying any of their products, and I will continue to do the same.