[Resolved]  Kenstar Air Cooler — AIR COOLER NOT WORKING PROPERLY

This is Sudheer L. from Hyderabad; I purchased ken star air cooler about 2 years back with model No 9704-C. About a year back the function batten was failed on my complaint the technician came and did some thing, again the very same function batten failed and on 9-4-2010 a person came from ken star authorized center “NEWTEK SERVICES, Kukatpally, Hyderabad and did some thing and collected Rs 622-00 and promised that, the problem did not arise in future and also gave 3 months warranty, just after one week the very same function batten failed, since than in this hot summer we are like in hell. I called so many times to the given Phone No [protected] and also to the kenstar company. Today another technician from ken star came and on my surprise that, the lost time fellow did not replace the batten in spite of taking money and he only did some plastic tape and total air cooler is failed and now I want replace all the battens, this is how the ken star is providing services. I made about 20 calls and lot of humiliation and irritation and it is really like hell. We are in last floor; we are facing lot of problems with this air cooler. We can not go for other product right now having spent lot of amounts on this cooler Therefore I suggest new customers think before purchase the product.

kenstar customer care is not at all active, i think the company should go to sleep rather then playing withpeople emotions.

company has screwed up the brand of itself. i am facing the same problem as well with the cooler, i took the branded company model as i woudl get better service, irrespective in half the price i was getting the local cooler, it hink that woudl have been better to purchase.

I am walking to consumer forum and would request everyone to do that.

I had a similar experience of faulty product and bad service with my Kenstar Air Cooler.

It's a junk company who manufactures junk products. The showrooms which sell these know that very well and turn a blind eye at the expense of consumers.

Read my review here -> http://www.mouthshut.com/review/Kenstar-9924-mtlrmqpnmn

We have recently purchased a Kenstar Air cooler. Its has lot of noise and due to this we cant use it. It has been purchased last month. It had a warranty for 1 year.

I called the customer care center to lodge a complaint on 30th May 2012(complaint number SUR[protected]), but till today no one has turned up. Yesterday when i spoke to customer care twice it was told that you request has been put on priority basis and after few minutes i have received my call has been cancelled. When i enquired this with custmer care they informed your address is incorrect and your phone number is not reacheble and due to this your call has been cancelled.
Few minutes customer care does not have any information and after that they have cancelled my call, this is pathetic support from Kenstar.

Cutomer care person asked me to register another complaint (customer number - SUR[protected]), Till now I havent got a call from their service team, neither do I have any hope that they will come over.

I would suggest not to purchase Kenstar products, service and products both are very bad.

Please let me know what I need to do to get my issue resolved.