[Resolved]  Kenstar — 1.5 T Split A/C, Defective from the very beginning and poor customer service even within 1 year warranty period.

I reside at Kanchrapara, West Bengal. Address : Sanjay Ray, 59, Spalding Road, Kanchrapara. Phone[protected]. [protected].

I bough a new 1.5 T Split A/C of Kenstar make through a dealer M/s Vanessa, Kalyani. From the very beginning there was no cooling effect and I have never enjoyed comfort this summer with this A/C. The A/C is still within 1 year warranty period. In this condition the servicing agency of Kenstar M/s Prompt (phone no :[protected],[protected] was contacted. They did one Dry servicing in this defcetive condition. Susequently it was found that the external unit was defective.

Kenstar took away the external unit and after some time they sent the unit to my residence claiming that the unit has been repaired. They should have replaced it. But. still Ok.

But surprisingly Kenstar did not install the external unit and checked whether the cooling effect is satisfactory. It is lying in loose condition at my home.

In spite of repeated contact, there is no response. The seller agency M/s Vanessa (Contact Mr. Debdeep, [protected]), Kalyani has washed off there hand after getting full payment.

My question is how can the external unit of a brand new A/C can be defective when "OK Checked" quality control sticker is there ?

And if it is defective, it should have been completely replaced.

Thirdly, Kenstar despatched the external unit at my residence. Who will install and prove its cooling effect ? It is still under 1 year warranty period. Is it my duty to chase continuously for complaint redressal when it is not closed ?

Please help me.