Kenstar — Cooler pump not working

Kenstar — Cooler pump not working

S skawasthi from Delhi, Delhi

I purchased a Kenstar slimline cooler on 4-06-09 vide receipt no 17/1660 from Kohli Bros 13-A Prahlad Market DB gupta Road Karol Bagh. Its water level indicator was not woking since begining. After a week pump stopped working. Complaint lodged at custoner care[protected]. no body attended. Next time complaint No.DEL[protected] was given and it was told that some body will come in 24 hours. No body came. After persuation on some other Nos one person came third day. He told pump is to be replaced but pumps are not in stock and will be replaced on saturday. Today is Saturday. Nobody came .on Contacting they are teliing pumps are not in stocke and will be replaced next week.Is it belivable that pumps are not in stock in Delhi.Now a days when the temparature is 43&44 C see how difficult it is to live without cooler. Can some one help me. Was this information helpful? No (0) Yes (0)

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Saurabh

from Lucknow, Uttar Pradesh

i had purchased kenstar coller in june.after some days its pump stop working and level indicator also jam.i asked shopkeeper to help.instaed of replacing it he gave me customer care num.I lodged a complaint and after 2 days person visit and checked it.and asked me to re place the pump.and said right now pump not in stock.is this a bloody mnc comapny that pumps are not in stock even in delhi.but after few days he replacet it.but after sometime it also not working.i lodged complaint again on 20-08-09.person visit and said pump is dead.and right now pump not in stock.its already a week ago.and i have recieved any call from their side for help.and when i call again i heard the same answer.so i suggested the other one who want to purchase any kenstar product please not to purchase.as service is very poor.and customer care persons also not spek well.