[Resolved] Kenstar — Defective Microwave Oven | |
Sir, I regret to write this complaint against a trustworthy company as Kenstar. I had purchased Kenstar Microwave Oven 25ACF, amounting to Rs 8, 300.00, on 08/05/2008. The product started developing problems within a fortnight. At first the machine would'nt start, which was fixed after repeated complaints. Then again the problem surfaced within a month of "repair", which was again fixed after repeated complaints. Then there was a certain door malfunction, which took around a month for diagnosis, which was "fixed" as well. Then the internal light would not glow, which was again fixed. In April 2009, a faulty convection system was detected. We were adviced not to use it until it was repaired.Till now, even after scores of complaints, it has not been fixed yet. I humbly request the due authorities to look into the matter and act at the earliest. (I have attached 1. a photo of the faulty micro oven 2. a photo of the customer bill 3. a photo of tax invoice ) Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
2 Comments | |
Comments
please contact aum microwaves for any make any condition microwave oven repairs in mumbai and in pune. [protected] / [protected]
Reply
I, Joby John had brought a microwave oven(model-OM-25 ACF ; serial no:V25FJ07052) on[protected]. I would like to bring to your notice that right from the guarantee period got over, its functioning got disrupted. Firstly there was a complaint with the transformer and we had to spend about 2500 rs/-.Now again there is a complaint with the switch board they say. We are asked to replace it which costs about 1200 rs/-. they said its because of an insect...if an insect is inside the switch board it is of course the manufacturing defect!!! I think i would get another one than repairing this..immediate response is appreciated...thanking you,
Joby John.
Joby John.
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