[Resolved] Kenstar Cooler 9704 Turbo Cool — no responding on complaints | |
I purchased a air cooler 9704 Turbo Cool Kenstar Model in May, 2008. After that in the month of August, 2008, the water pump of the cooler was not total working. I complained to service centre and lodged a complain (complain no. DGP08H210051). About two months have been passed and at present the complaint was not attended so far. Then I contacted distributor, they gave a me a new number of complain centre from where I also lodged a complain (complain no. KCI 165). But still not attended by the company service engineer. Now what i have to do? Me and my wife both are doing government service. We have no time. May I suggest not to purhcase any product under Kenstar logo because of his service and warranty in future. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
I also have the same problem. My kenstar air cooler 9704 - C, the water pump is not working. I want to buy a new water pump. please advice me where I can get the spare at CHENNAI.
Reply
Sir i have purchased Kenstar air cooler 9704 on 4-5-09 and from 11-05-09 cooler pump is not working and on 12-05-09 i came to know ur complaint no. 39404040 and i gave complaint (my complaint no. is Hyd [protected])on same day and from then to till now i called to the same no. nearly around 10 times and they are saying that they will send a remainder to local service person (Mr. Pavan Kumar) and his numbers are also forwarded to me by ur complaint takers (his no. are 65247882 and his cell no. [protected] and also asking me to contact to these people and saying this is all they can do. Sir when i called these poeple land line is always getting engage and cell no. is switched off sir if these people are busy or unable to do the service then please arrange some one who can solve this problem u can see this summer and ours is a joint family and we are suffering alot sir please try to solve our problem as soon as possible.
with regards
with regards
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