[Resolved]  Kenstar Geyser — no importance of consumer complaints

Address:North Delhi, Delhi

i had complained to customer care 30 times about the geyser not working and it has been 10 days days that no one has come to see the problem in the geyser i even have warranty and bill and all the details if the company cannot do anything that this is my last purchase of your product
this has dissappointed me and request the company to take some measures
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Aug 13, 2020
Complaint marked as Resolved 
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Kenstar Geyser — Spark in the inlet valve

Kenstar Gyeser inlet valve given spark due to metalic tube . the tube has been replaced with plastic tube .
if the persons from dealer will come to install the gueser please check they r fitting it right or not , specially the fastners . and the inlet outlet pipes . .
check for the aIR LOCK.

DON'T PAY THE INSTALATION CHAGE FOR THE FIRST IME INSTALATION.
THEY R SUPPOSE TO GIVE THE 3PIN PLUG FREE .
KEEP THEIR CELL NUMBERS .
MAKE SURE THEY SHOULD COME IN UNIFORM , WITHOUT DRINKING WINE .

Its too bad that you have complaint 30 times and there is no response from that side i think you should complaint at http://consumer-voice.org/.

The Consumer Voice will help you to resolve my this issue,

Contact them at Tel :[protected]D), 47331018,[protected],[protected]

All the best!
I have the similar problem from Kenstar service...After 5 days somebody started responding to my complaint after 5 calls or so. Worst response...Somebody comes and opens the geyser and say some problem with gasket and it would be done in 2 days and he never turns up...and the complaint got closed automatically. Again I have made one more and no body turns up..He doesn't pick up the call forever. Have warranty and not sure what to do now...Its not even 7 months old geyser and started giving the problem. Verrrry pooooooooor response. Never but any Kenstart product

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