[Resolved]  Kenstar Home Appliances / 34ecr Microwave — Poor response to our complaints

Dear Sir,
I have purchased a Kenstar micro Oven (model No 34ECR) in February 2006, but in March 2006 the inside halogen bulb got fused and we contacted the local supplier of Kenstar Micro Ovens for replacement. But they have replaced with a different type of bulb stating that the original bulb is out of supply and will be available soon. The same bulb also got fused within week. The local supplier advised us to contact the regional office in Bhubaneswar and accordingly we contacted and they assured to ensure supply of the original bulb quickly. Quickly definitely for them when they turn up after six months of follow up but to our surprise with a different type of bulb which did not survive for a minute and got fused in presence of the mechanic. Several follow up is not yielding any result. Now Bhubaneswar office people are not responding to our telephone calls after recognizing the numbers.
Sir, if this is the quality of service of a multinational company then what can we expect from a local company? I hope you will take note of the matter and do the needful in sorting out our complaint.
Thanking you and expecting an early reply.
D.D.Patra
B-130, Sector-20, Rourkela-769005