[Resolved]  Kenstar — poor after sales service

Address:

Kozhikode, Kerala

This is to bring in to your kind notice that I am utterly disappointed for choosing the Micro Wave Oven manufactured by "KEN STAR" as the/authorized Service centre of your Company could not replace/repair the malfunctioning part( known as PCP by the technician of the authorized service centre)

The said product bearing Sl.No.[protected] and Model No.OM 30 DCE was purchased from SPENSER Super Market at Visakhapatnam while I was working in IRCTC/Railways at Visakhapatnam during 2008. After retirement from my service, I have shifted my residence during 2009 from Visakhapatnam to my native place,Vadakara.near Calicut ,Kerala. As the Timer (Time adjustment for the
Micro wave cooking) of the Oven pertained to Micro wave cooking developed some malfunctioning very recently, I approached the service center of Kenstar situated a tCalicut by sending SMS to SVC. as advisds by the Kenstar Web site


The technician at Calicut tried his best to replace the PCP, but could not arrange the exact item to be replaced. The PCP, he got from the company was not similar to the item fitted to the oven. He was also unable to rectify the malfunction of the Timer(PCP) of this appliance . Hence, he removed the PCP from my Oven and and carried the same to the service center, for arranging the required model. How ever,nether the service center nor the Kenstar company is sensitive to the plight of agony of the customer in this regard,and could not rectify the fault within a reasonable time. More over, being the manufacturer of several home appliance, Kenstar cannot escape from the responsibilities of replacing/availabilities of the spare parts of consumer durables like Micro Wave oven at least five to ten years since the manufacturing date of the respective product..

The officials at Service center ,Calicut is also asking the Cash voucher of the said oven, issued by the dealer at the time of purchase, but it cannot be traced as the same was shuffled along with several other papers during the transpotation of my belongings from Visakhapatnam to Vadakara, after my retirement from service.

I hope that necessary steps would be taken at the appropriate level, to address my grievance by arranging the required spare part or rectifying the malfunction of PCP by an expert who deals electronic circuits like PCP at the factory/ company( It is under stood that the malfunction of the said PCP can be easily rectiftied by the factory trained electronic technician instead of replacing the same ) . I am constrained to to highlight my bitter experiences with Kenstar in leading Electronic medias,Print medias etc; besides posting in several Consumer Portals like "Consumer Daddy" etc which may affect the reputation of Kenstar products adversely. The Customer Care in charge deals this complaint is requested to bring these matters to the notice of authorities at the highest level of the company to safeguard the interests of the Company as well as gunine interests of the millions of the customers who trust the brand name Kenstar.



Thanking you sir,

Vadakara M.K.Vasu, Surabhi House, Near Boat Jetty, Kottakkal,IRINGAL
[protected] Vadakara, CALICUT DIST, KERALA-673521
PH;[protected]/3120189 Cell; [protected]/[protected]
E-Mail: mk.[protected]@yahoo.com