Kenstar — Lack of customer service

Address:

Maharashtra

Sir

I have a Kenstar Microwave oven. on 27th June 2102 I lodged a customer care complaint regarding defect in one of its components. I had posted a previous complaint and it was handled by an agency called TekCare India Pvt. Ltd. I believe Kenstar outsources its complaint to this agency. My complaint numbers for this grievance is MUM[protected] and MUM[protected](they registered it as two separate complaints as we called them sporadically as a reminder). I have ample evidence - bills and memos of previous grievances, many smses from this agency which claim to solve this problem etc. After repeated reminders, they still havent repaired my microwave oven? What should be my legal recourse now? I am mainly complaining against TekCare India Pvt. Ltd. but I am also annoyed at Kenstar. What should I do?

Arunav Sanyal
contact no[protected]