[Resolved]  Kenstar Microwave Oven — Repair required - no response

Address:

Bangalore, Karnataka

Dear Sir,

I had submitted a complaint to kenstar for my Microwave not working almost a 45 days back. The complaint number given then is as follows:-

Complaint Number - BAN [protected]
Since then, it took 2 weeks for their representative to respond and make a visit to my home for checking the appliance. We were then told that they will need to take the machine for repair and that person would come back in 1-2 days time and take the same with him. Since then, It is now more than 2 weeks again and despite regular phone calls, followups from my side, I have not yet heard from them.

I called up the customer care couple of days back and was told that the complaint number has been serviced and is closed. I am not sure how they did that considering my microwave is still not yet repaired.

I would appreciate if some action can be taken on this case and my appliance can be serviced at the earliest. Please feel free to contact me at [protected] for any further details required.

Best Regards
Dipankar Gupta
[protected]@hotmail.com