| Address: | Chennai, Tamil Nadu |
The MW oven (kenstar make) was getting powered on but the oven was not working. The service engineer from G K Electronics Vadapalani, Chennai came to check the same. He said that the pcb in the front panel is to be checked and after that if it is found working fine, they may have to check the entire unit. The oven is more than 8 years old and had not had any complaints so far and also sparingly used. The PCB of the front panel was taken for check up on 15/12/10 with a promise of return and fixing it by 20/12/10. However, numerous calls later and a visit to the firm's office, it is seen that none of the persons including Mr. Satish Kumar (mobile [protected]) who took the pcb for check up and Mr. Krishna Kumar (mobile [protected]) answered properly and behaved totally irresponsibly towards my wife who was handling the entire issue from calling for service. This high handed nature of attitude on the part of the service personnel is highly deplorable and calls for corrective action immediately. It is highly irresponsible on the part of the service provider not to get the component repaired in time but also to use all tactics to dodge the customer when called. It is five days in a row when the promised person to call on us to refix the pcb panel which had not happened so far. If Kenstart and their service agents think that customer can be taken for a ride, then the only option available is to move the appropriate forum for getting the complaints redressed.
Sitaraman K S
Mobile [protected]
L/L 24719340 Was this information helpful? | 
