Comments
Microwave Oven — REPAIRING
Ihave purchased samsung Micro wave Oven 32 LTR. 2 YRS back and same Oven not working last 2 Months and i have already lodged a complain to samsung Call centre Ref. No. [protected] dated 20th Aug 08 but not yet any type of attention has been given by Company.I had call up customer service 10to 12 times to get the status. They promised a senior engineer visit to see what can be done as THE COMPANY DOES NOT HAS SPARES. That visit is still awaited and I am calling SAMSUNG CUSTOMER SERVICE ALMOST EVERYDAY. and i also called to Samsung India Corporate Office Miss. Puja promissed me for solving the problem but she is also giving false promise Problem is that this SAMSUNG CUSTOMER SERVICE is a chetting INDIAN CUSTOMER . They have just a messaging system. No real link to service department. I asked for customer manager's telephone number for customer's grievance. They have same answer every time that they do not have it. Every time they have a similar answer that they would pass on the message.
kenstar - microwave oven — service not provided since one year
i bought a kenstar microwave oven from akash sales, new market, bokaro thermal. pin 829107. on dec 2007 and the door of the same got damaged on 14th july 2008 and i reported the matter to akash sales regularly and i was assured for the service at very next week but no one attended. only few days before expiry of the warranty period a service personal came and took the details and assured for the replace ment in one month time but till date no one contacted me and when i contacted they asked to call anotherday and the matter is being stretched.please assure me the service from the company at the earliest for which i will be ever grateful to u
thanks
regards
shubhraneel chatterjee
sdt i/8, bokaro thermal
829107
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Kenstar Microwave Oven — Complain is pending for one month
Complain is pending for one monthSome spare parts were changed costing Rs.2500/- around 5months back. Problem repeated again and a complaint was lodged on 10th March and the complaint is still to be closed. No proper response from the franchisee Hitech services, hyderbad or from the company representatives at Hyderabad.
contact No.[protected]