[Resolved]  Kenstar — Magnetron replacement in defective 25 ACF model microwave oven

Microwave Oven — Not working - replacement of Magnetron

I had purchased a microwave oven model No.EM18Ea708L in the year 2006 through the Dealer M/s Better Deals. I had made a complaint in the month of January 2008 for non working of the oven and on 29.1.08 the complaint was attended by digital solution and taken the service charges of Rs.250.00 and informed that the Magnetron is not working and since it is in the warranty period it will be replaced. After that I have been contacting them so many times but their reply was the item to be replaced "magnetron' is not available. It is more than 50 days no one is giving the positive reply about the replacement. I will appreciate, if the same is replaced immediately and get the oven in working condition

I had purchased a microwave oven model No.EM18Ea708L in the year 2006 through the Dealer M/s Better Deals. I had made a complaint in the month of January 2008 for non working of the oven and on 29.1.08 the complaint was attended by digital solution and taken the service charges of Rs.250.00 and informed that the Magnetron is not working and since it is in the warranty period it will be replaced. After that I have been contacting them so many times but their reply was the item to be replaced "magnetron' is not available. It is more than 50 days no one is giving the positive reply about the replacement. I will appreciate, if the same is replaced immediately and get the oven in working condition

Microwave Oven — ON NAHI HO RAHA

Sir

I have purchased IFB Micro wave oven in a authorised dealer, M/s kAPILA. and I have under AMC for the same on a regular basis. There was a problem last year and I made a complain on[protected]. After 2 - 3 remainders a service man came and informed there was a small problem in the door knob and he would replace it in a day or two. To my surprise without rectifying the problem the case was closed and this was informed to on on January when we called the customer care number to know the status. So, again a complaint was made for the unrectified, same old problem. Till now it is not rectified

Microwave Oven — Non attendance of complaint for more than four months

Dated 4th Sept 2011

Customer Service Department,
LG Electronics India Pvt. Ltd.,
Plot No 51, Surajpur Kasna Road,
Greater Noida - 201306 (U.P.)



Dear Sir / Madam
We had purchased an LG Microwave oven Model MC808WAR , Sr.No: 804DRUFro1854 and to facilitate Uninterrupted and satisfactory post purchase working , we entered into a maintenance agreement with for three years (Ref; your No:HLP:JJ1556 dated 22/10/2009)

When the microwave developed some defect in working in the month of June 2011, we made a formal complaint with your call centre. Despite reminders, no one from your company/service centre bothered to attend the complaint.This has caused me a lot of inconvenience and have reasons to believe that the concerned employees/agents of the company neither feel moral nor legal obligation to attend to customer complaints after taking the charges in advance.

I hereby call upon you to immediately refund me full money paid for the maintenence contract so that I may decide to get the microwave oven either replaced for repaired from the open market.

Notwithstanding I reserve the right of filing a complaint with the consumer court for claiming damages as also exposing your fake claim of providing service within 24 hours.


Dr.Sunita Parimoo
B-147, Kendriya Vihar, Sector 51
Noida 201307, Mobile No: [protected]