[Resolved]  Kenstar Washing Machine — Non Availability of spares

I brought a washing machine three years ago and the mother board got burnt .The board is not available, and also the service personnel does not respond you properly.The service persons who came does not able to diagnose the problem. They turned after a long time and fit a second hand board but still it does not work. They are not able to get a new board.Please dont any of the Kemnstar product as the service suppport is not there.

BEWARE OF KENSTAR
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Dear Sir,

i had used kenstar products for many years, but i have faced great discomfort in the tumbletop washing machine. in kerala, now at present i am using it in ludhiana, punjab, . the service centre pomised to service it and since one and a half month they are unable to rectify my problem and now says that it cannot be fixed.

for due action
My washing machin in last 6 month panding in your service center Agra.What is your sercive station doing My com P No AGR29120800 dated[protected], AGR 160/090220 dated[protected], AGR02/5090350 dated 1-5-2009
I have lodged three complaints vide complaint Nos. KLE0219023 dated 19.2.2010, KLE0227004 dated 27.2.2010 and kle 0309020 dated 9.3.2010 from Kolkata, West Bengal for repair. The fitting attached to the inlet pipe has broken and the same to be replaced. My machine is out of warrantee.Nobody turned up.I am helpless. If I do not receive any positive response from you I will have to write to Consumer Rights Forum for a solution. Yesterday being World Consumer Rights Day, I have got the address from the newspaper. They insist on lodging complaints. My phone No. is [protected].
i purchased the washing machine on[protected] . from pinky electronics, sco 1113 sector 22 b chandigarh .
n i am experiencing a huge discomfort in the machine as the service centre personnels are not turning up even to check the machine for the problem . i would like them to rectify my machine problem at the earliest .

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Kenstar
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    49%
    Complaints
    740
    Pending
    0
    Resolved
    363
    Kenstar Phone
    +91 17 2394 0404
    Kenstar Address
    Auto Cars Compound, Adalat Road, Aurangabad, Uttar Pradesh, India - 431005
    View all Kenstar contact information