[Resolved] Kenstar - Water Heater — Heater - Not working

bobbylovus

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh

Dear Sir/Madam,

I have purchase Kenstar Water Heater nn 05/12/2009 and from past 7 months I am facing many problems and this has already been serviced more than thrice.

Now from past 4 days I have lodged a complaint with the company but till now even after dozens of reminders and 3 visits to the service center (S.V. Customer care) nothing has been done leave alone a call from their end.

What I have been told that the part is not available (according to the service center). I want to ask if they don't have the parts for services how and why are they manufacturing new products.

Below are the details:
Date of Purchase : 05/12/2009
Shop Brough From : Mahaveer's, 3418-H, R.P. Road, sec;bad-3
Service No: [protected]
Service Center Address : S.V. Customer Care, Plot no.31, Shp No. 9, Srinivas Reddy Complex, Tadbund X Road, Sec;bad - 9

Request your help in replacing this product with a newer one.

Thanks in advance.

Regards,
Brijesh
[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

raghupathysr

from Bengaluru, Karnataka

Pathetic Service by the company.

have bought three water heaters two are not working, have called four times till now, all they say is we will come and never come, I dont recommend the product to anybody, my complaint reference No is BAN[protected] / 248.

muralidharan p. nair

from Valsad, Gujarat

Bad service team
I hv bought 2 water heaters . Both are not working and called 3 times
but no response form any one.
I got a sms from Call centre to contact the service Engr with name and Mobile No. of the person.When I contacted the person who was service engr of other City .

muralidharan p. nair

from Valsad, Gujarat

I hv bought 2 water heaters. Both are not working properly. I called service centre 3 times and Reg. Nos are BAR [protected] AND bar[protected] and
AHD[protected]
I got a sms giving the name and Mobile No. of Service Eng. When I called them
they refused as they are Engineers of Boarda City and Not Ahmedabad.

I am staying in Ahmedabad and how I am getting the Name of Baroda Service Engineer.

Very poor product and handling persons and also very poor Service and Poor Call centre etc. I do not now HOW you will service in India.

shantaram modak

from Mumbai, Maharashtra

Working Problem

there is a problem in grinding of Aata, and machine is not working properly.

Videocon Industries Customer Care

from Delhi, Delhi

Dear shantaram modak,

We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.

Regards,
Videocon Online Team