[Resolved]  Kent RO System / Grand+ Model — POOR QUALITY AND POOR SERVICE

Address:

Salem, Tamil Nadu

I have bought a Kent – RO system from our local dealer- at Salem in Tamil nadu.

This model is the latest one RO GRAND+ with the lot of Automatic control options. But I faced no. of complaints within short span of time.

1) Within two months, the low pressure cut off switch in the water inlet line got a problem and unit got frequent cut-in and cut out. When the service person checked the same and suspected problem with the switch, he just by-pass the switch and keep the unit in running condition. When I called the Dealer to replace the Switch, he was blindly telling that there may be problem in the inlet pressure/head and he cannot replace the switch. My water tank is located in the 2nd floor and min head available will be more than 8m ( ie., 0.8 bar ) and as per the Kent manual – the Min head/pressure requirement is only 0.3 bar.

2) RO – water tank outlet tap/valve handle ( plastic ) got broken. As per the Dealer, we need to replace the full valve at the cost of Rs.250/-. First of all, the valve is working good and no need to replace full set and second the cost of replacement also very high.

3) The water tank sealing is not proper which causes ants entering into the tank and making filtered water DIRTY.



R. Manikandan
Salem, Tamil nadu