[Resolved] Kesineni Travels — Money Not Refunded for a cancelled Ticket | |||
Dear Concern, This complain is regarding the money refund hindrance by KESINENI TRAVELS for my e-ticket. I booked an online ticket for 3 persons from Hyderabad to Vizag for travel on 7th October, 2011. I have cancelled my ticket on 4th October 2011 through their website ' www.kesinenitravels.com '. In website it shows that the ticket has been cancelled. I have attached the screenshot of the cancellation of my ticket and provided the booking details too. Since then it's 2 months but still I haven't received any call or mail from KESINENI regarding my refund cheque. I have tried several times calling customer care, but most of the time they don’t pick up the call or even if they received the call they don’t listen to the problem and say “Your money would be refunded within 2 working days”. In this circumstance I therefore request you to take necessary action against this travel organization who just play with our hard earned money and try to steal money from customers on every single opportunity they get. Travel Co. Details Kesineni Tours & Travels 1-124, Nizampet,Hyderabad-500072,Andhra Pradesh,India. Voice:[protected] / +[protected] Fax:[protected] Website : www.kesinenitravels.com Ticket Details Passenger Names: Pranati Neeraja Ayesha Muntaj Yerra Udayasree Journey Date: 07/10/2011 PNR No: 69D726 From: HYDERABAD To: Visakhapatnam Service No: VL106 Coach: VOLVO (B9R) Ticket Type: Only Ticket Dep Time: 10:10PM Booked At: Online, Sep 21 2011 12:52AM Ticket Fare: Rs. 2640/- Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
Kesineni Tours and Travels — Ticket money not refunded when ticket booking was not complete.
Hi,I tried to book bus tickets through Kesineni Travels online website on 2nd december 2010. The amount of Rs. 250/- is deducted from my ICICI credit card account.
But the tickets are not booked and i got the Transaction Error page.
I called to help line and they created/given service request number is 23278 and told me with in 10 to 15 working days my money will credit to my credit card account. Still I didn't get back my money. When I called to those customer care people they are putting the hold for 10 minutes and disconnecting my call.
can you please let me know the status of my transaction and when can the transaction amount will be credited into my Account back.
I used the below details for the transaction.
Service: HYDERABAD-Vijayawada
Service No: NAC 436
email: [protected]@rediffmail.com
mobile: [protected]
Could you please solve this issue
Regards,
Kishore Saladi,
[protected]
[protected]@rediffmail.com
KESINENI TOURS & TRAVELS — Non refund of bus ticket
My Friend Swati Jain made a booking with KESINENI TOURS & TRAVELS on February 27, 2012 for traveling from Mumbai to Hyderabad. While booking through their website, some error popped up and the ticket dint get booked but the fare amount Rs. 1000 got deducted from her Citibank A/C. When called the customer care, they asked her to book the ticket again and Rs.1000 will be refunded back within a week. when she did booking second time, she got the the tickets and also her bank a/c got credited by Rs1000.She booked one ticket but her citibank debit card statement show Rs 1000 debited twice from her account towards the payment of bus fare.
She has proof of her bank a/c which clearly indicate that - an online purchase of Rs. 1,000 was made twice on February 27, 2012 towards Avenues India Pvt Ltd, the payment gateway aggregator of Kesineni travels.
I am calling Kesineni customer care continuously, but they are now refusing to pay back the amount which was deducted twice.
Please look into the matter and help.
Regds,
Khushbu Choudhary
(on behalf of Swati Jain)
PS I am correcting last line of first para:
when she did booking second time, she got the the tickets and also her bank a/c got debited (mistakenly typed credited) by Rs1000.
when she did booking second time, she got the the tickets and also her bank a/c got debited (mistakenly typed credited) by Rs1000.
KESINENI TOURS & TRAVELS — Refund not made by Kesineni Tours & Travels
I have booked bus ticket through internet for journey from Hyderabad to Pune in Kesineni Tours & Travels (Journey Date: 24/06/2012 PNR No: 05E7D8).Kesineni Tours & Travels cancel my ticket at the last moment and not refund my money.
When I am calling them in there are telling they have made the payment, I need to check with payment gate way.
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Kesineni's #1-124, Nizampet, Hyderabad, Andhra Pradesh, India - 500072
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Kesineni Tours and Travels — No record of ticket
This is the most harrowing experience that I've had reagarding this horrible excuse of a travel company. They debited money from my card for the ticket I tried to book online. Later they showd no record of ticket ever being booked! I went ahead to book a ticket from a different company. About a month later, I get a credit card statement for the ticket amount from my bank - who got the confirmation of the ticket from Kesneni Travels!Now they're not ready to agree that I did not get the ticket, while my CC bill keeps increasing from the bank.
Stay away from Kesneni Travels if you want to save your money and time. My CC information is floating somewhere thanks to Kesneni.