[Resolved]  Kingfisher Airlines — Uncomfortable Journey

FLIGHT — INDECENT BEHAVIOUR AND NO ACTION

The Chairman/CEO
Kingfisher Airlines Ltd.

Dear Sir,

I had been a regular customer of yours as I undertake my travel using your airline always. The courtesy and response shown by your staff on board and at airport are the catching points which forces one to prefer private airlines over the old master Indian Airlines .

However today’s incident has actually shattered the iconic image of your airline in our minds . Today I had been traveling vide your kolkatta – Mumbai flight No. IT 514 – Seat No. 18C and to my surprise despite additional security checks today at kolkatta airport involving your officials also, there was one passenger in row 17 who had boarded the flight and was excess drunked and could smell also as was sitting near to him .

Immediately after 30 min since when flight had started, the subject passenger, well dressed in suit and age group around 30-35 yrs, started shouting and within few minutes undressed himself taking out his shirt completely and also walked naked ( upper half ) upto the first seat of executive class . During the next 2 hrs, I along with other travellers had to carryon the disturbing journey and was expecting that once the flight lands, the passenger should definitely be handed over to police custody for indecent behavior .

After the flight landed I along with other passengers were evacuated and was waiting to collect my luggage . Just that moment I saw the person proceeding towards exit door of airport along with his hand baggage but moving with vibrating steps as was still under drunk effect .

This casual treatment from a pioneer airline was never expected which claims to give high profile customer satisfaction .

I think this journey has opened my eyes and horizon as to why old players and public sector airlines like Indian Airlines/ Air India are still superior since they don’t cover the mistakes and take stern action over issues which are assigned maximum priority .

To garner volumes, private sector airlines do ignore and try to hide such indecent behaviour of customers .

Such examples will definitely re-occur considering casual approach to problem as witnessed today .

I think this would have been my last journey by your airlines expending 9000/- for an uncomfortable journey and culprit being allowed to go scot-free .

Even public sector companies like Indian Oil, if found that their customers ( retail outlets ) are undertaking adulteration, the same are banned and operations closed .

Private players like you need to take lessons from your public sector counterparts .

A very sorry state of affairs indeed .

staffing specially this Gre services, no sense of taking care of customer looks like illitrate prostitutes. Gres from hyderabad. Made me wait for a long time, and finally cancled my flights. They are good for nothing. It look as if they are doing sum charity, Today I faced hue problem with one of your GRE, I dont remember her name, I think Parveen.

Date 21-Dec-2008
Shamshabad Airport.

Dear Shri Malyia Jee,
Pranam. I consider you as one of the best management Guru in the country. I have lot of faith on your Air lines. I often travel in your best run operations. On 27th July I was traveling in Your Red Airline from Bagdogra to Delhi. The flight left the terminus at 1430 hrs. when the aircraft was taking the turn of 180 degrees from taxi way to main run way we did not know how the aircraft went around 20 feet from main taxi way to the rough earth way and its right wing hit the side bunker for the air force aircrafts. We only heard a sound of thud. Neither the passengers nor the cabin staff was informed about what happened. There was neither emergency declaration nor there was any neither fire brigade vehicle nor ambulance. These are to reach the accidental sight immediately. After half an hour the emergency staff was there. We were all taken to man building. For two hours there was confusion in the Kingfisher staff. Station manager was absent from the site of agony faced by the travelers. He was attending to the damaged aircraft. For him aircraft was of prime importance than the valued travelers. We were not even provided with the place to sit for 2 hours. There was nobody to provide drinking water to the shocked travelers. The women and children were not even spared. We could see the women travelers sitting on the building flour and children sleeping on the concrete flour of the building. After seeing all this there were tears in every body's eyes. We contacted the Mumbai GM and he told us that they do not have any information on the accident and he promised that he will call us back within 15 minutes which he never kept. After two hours the lower staff started picking up and they provided us with some water and snacks and made all o[censored]s to sit in the airlines canteen. In the meantime all the passengers got SMS message that the airlines is providing an alternate aircraft to fly us to Delhi at 2030 hrs. When we contacted the airlines staff at Bagdogra they said they have no information. Some how at 2100 myself and my wife was shifted to hotel and at 2230 we received our luggage. Some how, we could manage to travel to Delhi by Jet airways on 28th afternoon flight. I am sorry to say that when we were facing this all agony the Airlines station In-charge was not seen at all at the site of passenger agony. I hope you will get the correct picture of the passengers who you value very much. I wish you had given an iota of your management tips to lower staff as well as senior staff of your airlines. I hope you will see that this thing will not happen in future.

With warm Regards

Yours sincerely
Dr. R.K.Langer
Senior Scientisr
Prtoject Directorate for Cropping Systems Research(I.C.A.R.)
Modipuram, Meerut-250110(U.P.)