[Resolved]  Kohinoor Electronics — Cheating about price - BEWARE of Kohinoor Electronics Mumbai

I have purchased Voltas 1.5 tone AC Model No. 183Lye from Kohinoor Electronics (Mulund Check Naka) Order No. ORDE1464564 on 27th March, 2014. I have done the whole payment on the same day itself. Received the delivery at home on 28th March, 2014. Two persons Mr. Mohammed and Sadhab had come for Installation purpose of the Unit but due to some reasons they were unable to “On” the AC, also there is some kind of sound coming from it. They just removed all the Internal parts of the New AC and had broken the locked parts. The next day Mr. Asif had come and checked the Unit and saw the broken parts.

After talking to Voltas Customer Care, I got the reply that I won’t get the replacement of the Unit. The fault was only of their executives who came for Installation and broke the parts.
I want the replacement of the AC asap……
I have filled the complaint in consumer forum also against them.

Pathetic Service. Not Recommended...

Shantilal Panchal
Mob: [protected]

Hello Sir,

I am not talking about the internal plug top...but the issue is with the internal parts which are been damaged by the person (Mohammed and Shadab) who had come for installation. Later after next 2 days Mr. Suhas Patil had come and checked the unit even he knew that the parts are damaged but instead of listening to our problem, he started convincing us to keep the same unit.

I have purchased Voltas 1.5 tone AC Model No. 183LYe from Kohinoor Electronics (Mulund Check Naka) Order No. ORDE1464564 on 27th March, 2014. I have done the whole payment on the same day itself. Received the delivery at home on 28th March, 2014..than y m I not getting better customer service. Even while installation that two persons a drilled a hole which at affected the neighbour wall and had damaged their tile...Is this the way of working?

I am not at all satisfied with the service of Voltas neither satisfied with the Unit which I have purchased but damaged by u people...

I want the Unit to be replaced asap. I have also filed a complaint at consumer court.

Pathetic service...Never recommended

Regards,
Shantilal Panchal
Mob: [protected]

I too have a complaint about kohinoor electronics santacruz s v road in Mumbai. We paid for an led tv which was to be delivered the next day. It did not arrive even on the third day and despite 10 reminder phone calls. Consumers beware and stay away from these lot

Horrible showroom bought a 40 inch Philips TV from them on April 2014 it stopped working after one week and since then there is no action the shop does not respond at all to your queries they are the worst please do not buy from kohinoor they are a bunch of theives out there to loot you

Recently i bought a mobile from their outlet in Kandivali. I did not check the price thinking that their prices are lowest as claimed in the AD. But prices are almost 10% higher than market price. My problem was not price but i wanted to return my mobile piece which was recommended by counter sales man was of old configuration/Specification . I went to the outlet immediately to request them to change this piece which was sealed pack & intact. They even had a courtesy to talk to customer properly. I was ready to buy higher model paying extra priced.

On top of that i got the reply that you should do your home work before buying mobile. He gave such a curt reply that i did not feel like dealing with this people. I will never buy anything from Kohinoor Electronics, they are highly unprofessional & cheat.

One should go to other good outlet like Croma, e-zone or any other outlet. YOU GET BEST PRICE & SUPPORT /SERVICES

I have purchased sony 24 Inc medel p41b but after a 2 days observed pen drive not supporting any format I inform kohinoor staff and supportive persons they will be solve with in 2 days but now 2 munth has 2 go still m facing the problem on the time we purchesing they treet very nicely after the time of any service or any issues on product they never support
Really its a fake kind of retailer on time of service or any I issue they will be skip out dont by any products from there

Please don't buy any appliance from Kohinoor Thane. Before booking the product, they behave very politely, but as soon as you pay them full amount for the product, then you have to follow up with them for the delivery of product again and again. Nobody even picks up the customer care numbers given by them. They just ignore you, as if they don't care.


BEWARE ABOUT KOHINOOR THANE.


VERY VERY BAD SERVICE.

On 19 th april 2015 I booked the split 1ton ac of daikin I was told that the delivery will be on Tuesday since Monday is closed, On Wednesday they called and said that it will be delivered on thursday.On Thursday also not deliver I went their shop n asked the executive they said that it wile be surely delivered on Sunday or max Monday.
They not even delivered at Tuesday its Wednesday now.waitinag for it.

their customer care number doesnt works and when called deducts the money even though not picked up.

Worst service provider of electronics
I Naman Ashok shah have bought one LCD TV OF SAMSUNG and was about to get a 200 Rs free gift as told by your respective person of Vasai branch (Mr Ankit ), and it has been three months now I m unable to get that amount due to casual approach of your member. I had been to your service provider for around four times, but the member (Ankit ) does not know how to talk with customers and provide the solution. He told me that he would courier me the amount but he is the most irresponsible person and would like to blame others.
I would like the superior to please look in to this matter and revert me back as soon as possible.

I purchased an Onida led tv on 2nd Nov 2015which was in the offer .I got that tv delivered but i found that the remote was defective since then I have been following up for replacing the same till today..i.e.29th nov 2015, but nooone is respinding and acting on the query despite of repeated follow up with Showroom Manager.-Harshad Parmar and Sales girl -Shreya (Absolute pathetic service)
Please do not buy from Kohinoor any product even if it is at dirt cheap rate.Pls BEWARE.!!!

After reading the above complaints, i am reminded of my experience with kohinoor mumbra br; before few years on the bakra eid eve i had booked lg microwave oven and the product was to be delivered on bakra eid day in the morning. On the bakra eid day, the product was not delivered till 9.00 pm. I went to their shop and wanted to cancel the order but the sales representatives and the store manager pleaded with me not to cancel the order and they will try their best to make the delivery within few hours.
From their store, we went to our relatives and reached our house after 2 hours, and to our horror we found the lg mwo was lying outside our door in the passage. The watch man of the society informed that it was kept by one mr. Salim, and no bill nor any document was handed or kept in the box. This is how kohinoor works. My wife says kohinoor + कोई नही और कोई

I have purchased an AC - Voltas 185zyj 1.5 ton 5 star . But after installing the unit, AC was not working as per commands given from remote . So the man told it would likely be a problem of remote .So they took the remote telling they'll return it tomorrow for sure after checking the problem. But after two days after we calling them they told it would be a problem with AC unit, the remote is working well . It's been about more than a week they and Voltas both are cheating on us about replacing the unit . They are just stretching the process and no perfect reply has been given . I usually buy things from VIJAY SALES and this was the first time buying from Kohinoor with such a worst experience . Never gonna buy a thing from Kohinoor in life ...
And I'll also recommend all my friends and relatives that stay away from KOHINOOR and VOLTAS ...
Both of them have worst customer service ...

Dear Customer ( Vishal Maiti)

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

I was actually planning to buy A/C from Kohinoor this weekend, but reading the reviews i am totally unsatisfied.
Thank you so much guys for stopping me to enter Kohinoor...

Regards
ASIF AHMED

I have recently taken AC from Kohinoor shop, on very first day AC fuse was gone off and second days it's started giving leakage problem. I approached them and asked for replacement as it has couple of issues but they not responded very well.rather they said "Do whatever you want to do we can't change your item". Please never ever take any item from Kohinoor. They make the people fool.

I went to kohinoor store at mulund chek naka i had booked led tv at store, i had wanted product deleviry as soon as possible so they said it will be deliver tomorrow. i had paid money for tv, since 2 days i have not received product delivery, i am going to cancel that product. you can go any electronic Dont go for kahinoor store. they fake

I bought Carrier AC 1.5 ton Superia 5 star for my hall from Kohinoor VASHI, Carrier outdoor unit are very big which was never mentioned while buying, Bracket mounting were unable to fit in balcony, I asked Kohinoor Ms. Madhu Chavan to exchange same with 3 star AC of same brand with smaller outdoor unit.Kohinoor flatly denied same & were asking extra charges for same( 3500).
Bad experience. Go for big stores like Croma, reliance digi etc rather than goin 4 service less stores like Kohinoor. Feeling dejected.

Hi we bought, a Samsung Microwave oven from Kohinoor Santacruz west branch, and the delivery was done in very next day, but the person who deliver it could not start the oven and said that another samsung guy will come and start the functions, later we called Samsung and they send their reprsentative he said the product has some issue and they will send their Engineer, first of all how can they send the faulty product, and how can somebody allow their brand new product get repaired without even 1 use. We called the store people and they said they will check and revert but no feedback since last 4 days, we even dropped a email for our complaint bt no one bothered to reply, now our oven is lying in kitchen like a show piece... Very poor service by Kohinoor. Any suggestion how to go for it...

I buy Samsung washing machine before 2 months from Kohinoor Thane due to electric board issue and worst customer service now I don't want to go for exchange of same washing machine I want to buy LG Washing machine then what to do.