Show menu
Close
FAQ FAQ Sign in Sign in
Close
ADVERTISEMENT

[Resolved]  Kotak Credit Cards — Harassment by Collection agent

Due to being unemployed, i have not been able to make a payment on my Kotak CC for the last 3 months. Which was within my Protection plan. Prior to which for a period of nearly a year, i maintained perfect record with them.

About 2 weeks ago i recd a call from on their collection teams regards payment. I told them to call me a week after that.

I guess i made a mistake of being honest with them, and telling them that i have all intentions of paying back the amount i owe (< 25000).

Since, then a female calls me up everyday and harrases me asking all kinds of questions regards my income, employment, so much so that i told them clearly that i shall deal with the bank directly and not through her.

last week, on tue-thurs i was called nearly 250 times. After me telling them i could not speak to them then.
This included continuous calls from the number [protected]/36 from 1030 in the morning to about 1245. Without a break.

the same has been started today, with me answering and telling the lady (??) that I have contacted the bank directly. (which i have documentary proof of).

I have recd atleast 25 calls today from that number after speaking to them thrice.

Is there a course of action i can take against them? This has to be within the legal definition of 'harassment'.
ADVERTISEMENT
Complaint marked as Resolved Aug 13, 2020
Complaint comments  2 CommentsShareTweet

Comments

Credit Card — Irresponsibility

It is really becoming very boring and unacceptable when the matter comes to HDFC Credit card. My wife has applied for a GOLD Credit Card from Salt Lake, Sector - V, Kolkata branch around 1 month before.
> 3-4 days back she has got a call from HDFC. The executive was telling that the card
has been approved and will be dispatched soon.
> But yesterday when my wife has called up HDFC Credit Card helpline[protected], they
were telling that the card has been declined for wrong address.
> Again today they are telling that the card has been declined, but reason can not be
told over phone.

Now my question is for a single card why there are so many contradicting
comments??????? What has actually happened to the card and why??? If you are not able to
provide card to customers, then why are you influencing customers to apply?????

And the most important thing is that this is not the first time I am facing this issue.
Long back when I had applied from the same branch, I also faced the same issue. Nobody
from the branch could help me and ultimately after a long try I had to get the card
completely in my own effort.

So is it the problem with the branch or something else?????????????????? This is not at
all acceptable that customer will continue applying for Credit Cards and all the cards
will be declined.

Kotak Credit Cards — Irresponsible

I request the balance transfer amount of 54000/- from kotak bank credit card to icici bank credit card on 24 July 2009. They have taken a request and sent the D.D with sms. Actually this D.D has to reach me within 7 working days. It has to come to my address #370, 6th 'A' cross, 29th main, B.T.M. 2nd stage bangalore. My office hours are 9 AM to 6PM so i was not available in house. They have sent the D.D by Express It courier. Express It courier people did not called me. After 10 days(4th of august) i called kotak credit card regarding i did not received the D.D. Then Kotak customer care said it was return back to bank, by saying it is because of door lock. I said without intimate( at least one call ) how it is returned back. Then he said again he will send the D.D. I said O.K. I got the sms your will recieve the D.D. with no. After 3 days i went to express it courier office and i asked about kotak D.D. Then he found that and given me. I scolded that people plz just give me a call before sent back. Then i deposited that D.D. in Icici bank. They sent for the clearance to kotak card they stopped the payment for D.D. I called kotak cards regarding this then they said it is canceled. They is no request for the D.D. and saying neglect that sms.

I have charged with 250 for D.D. return, and also payment date is over i have to pay interest charges.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    Customer satisfaction rating
    31%
    Complaints
    3794
    Pending
    0
    Resolved
    1132
    Kotak Mahindra Bank Address
    27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai, Maharashtra, India - 400051
    ADVERTISEMENT