[Resolved] Kotak Credit Cards — Harassment by Collection agent
Due to being unemployed, i have not been able to make a payment on my Kotak CC for the last 3 months. Which was within my Protection plan. Prior to which for a period of nearly a year, i maintained perfect record with them.
About 2 weeks ago i recd a call from on their collection teams regards payment. I told them to call me a week after that.
I guess i made a mistake of being honest with them, and telling them that i have all intentions of paying back the amount i owe (< 25000).
Since, then a female calls me up everyday and harrases me asking all kinds of questions regards my income, employment, so much so that i told them clearly that i shall deal with the bank directly and not through her.
last week, on tue-thurs i was called nearly 250 times. After me telling them i could not speak to them then.
This included continuous calls from the number [protected]/36 from 1030 in the morning to about 1245. Without a break.
the same has been started today, with me answering and telling the lady (??) that I have contacted the bank directly. (which i have documentary proof of).
I have recd atleast 25 calls today from that number after speaking to them thrice.
Is there a course of action i can take against them? This has to be within the legal definition of 'harassment'.
Complaint marked as Resolved Aug 13, 2020