[Resolved] Kotak Life Insurance — I have received policy with incorrect surname or last name, address, and policy term. Then I have not received back any documents from the company.
I have taken a ULIP policy from Kotak Life Insurance in Dec-2008 wtih Kotak Smart Advantage plan. They have processed and issued me in Jan-2009. I have received policy documents with incorrect identity. There was a spell mistake in surname or last name. Even I had submitted proof of identity with correct name. Then I have contacted the person from whom I have taken policy. He asked me to submit starter kit and they will process & will do correction in identity and then will send you back. Then I had done what was told by person in month of Jan-2009 itself.
Although I have clearly told the agent to take care of my policy details including personal information like postal address and policy details like the Policy Term of 20 years with Limited Premium Payment for 5 years. I have received policy with incorrect surname or last name, address, and policy term.
That is not over….
Today - last day of Feb-2009. I have not received yet back any documents from the company.
Many times I have tried to contact them, either they don't pickup phone or when they pickup - they give me same information that we have delivered on 19-Feb-2009 in maruti courier.Then I asked them to provide me some document as a proof of policy. So that I can at least save some tax under section 80C. They have given me premium certificate with wrong identity on 24-Feb-2009. And now premium certificate’s identity mismatches with my pan cards identity. – So a premium certificate is just a piece of paper for me.
They are literally... not helping me at all. They are simply taking there hands off.
Then I have also contacted to maruti courier office near to my home town, they told that to maruti courier are not providing service to my home town. It’s not my job to take documents from Kotak Insurance Company. Who is responsible to delivery the documents in time? Insurance company and not a customer have taken a policy from them.
As I have forgotten about saving my tax under section 80C as for now. God knows, my family may have to suffer to claim in uncertain condition, without any policy identity!
So at last after 3 months (Dec-2008 to Feb-2009) I am helpless and not have any proof of policy. I need help in this matter company staff rude and non-co-operative.
Chandresh Karshanbhai Ranparia
Kotak Life Insurance Client ID: 52356462
Kotak Life Insurance Policy No. 01497263
Complaint marked as Resolved Aug 14, 2020
[Oct 03, 2014] customer support has been notified about the posted complaint.
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