[Resolved] Kotak Life Insurance — I have received policy with incorrect surname or last name, address, and policy term. Then I have not received back any documents from the company. | |
Hello, I have taken a ULIP policy from Kotak Life Insurance in Dec-2008 wtih Kotak Smart Advantage plan. They have processed and issued me in Jan-2009. I have received policy documents with incorrect identity. There was a spell mistake in surname or last name. Even I had submitted proof of identity with correct name. Then I have contacted the person from whom I have taken policy. He asked me to submit starter kit and they will process & will do correction in identity and then will send you back. Then I had done what was told by person in month of Jan-2009 itself. Although I have clearly told the agent to take care of my policy details including personal information like postal address and policy details like the Policy Term of 20 years with Limited Premium Payment for 5 years. I have received policy with incorrect surname or last name, address, and policy term. That is not over…. Today - last day of Feb-2009. I have not received yet back any documents from the company. Many times I have tried to contact them, either they don't pickup phone or when they pickup - they give me same information that we have delivered on 19-Feb-2009 in maruti courier.Then I asked them to provide me some document as a proof of policy. So that I can at least save some tax under section 80C. They have given me premium certificate with wrong identity on 24-Feb-2009. And now premium certificate’s identity mismatches with my pan cards identity. – So a premium certificate is just a piece of paper for me. They are literally... not helping me at all. They are simply taking there hands off. Then I have also contacted to maruti courier office near to my home town, they told that to maruti courier are not providing service to my home town. It’s not my job to take documents from Kotak Insurance Company. Who is responsible to delivery the documents in time? Insurance company and not a customer have taken a policy from them. As I have forgotten about saving my tax under section 80C as for now. God knows, my family may have to suffer to claim in uncertain condition, without any policy identity! So at last after 3 months (Dec-2008 to Feb-2009) I am helpless and not have any proof of policy. I need help in this matter company staff rude and non-co-operative. Regards, Chandresh Karshanbhai Ranparia Kotak Life Insurance Client ID: 52356462 Kotak Life Insurance Policy No. 01497263 Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved customer support has been notified about the posted complaint. | |
 68 Comments | |
Comments
My name is kapil rajput and policy no. is[protected]Kotak Surakshit Jeevan) dated[protected].
They have changed my whole plan, when I filled the form my plan was non-equity but when I got the policy it was equity plan and except that they have told me most of the good things about the policy and now nothing is mentioned in the document and there are no such things.
All the things they told me is totally wrong, not even single word is true.
They have cheated me. I have invested 10, 000rs in this.
I want to surrender this policy now. or tell the solution for this
Please take some action regarding this and cancel their liscense.
They are playing with people savings.
Please take some strict action regarding "Kotak life insurance" and ask them to stop their business if they can't run with without cheating.
Regards
Kapil Rajput
[protected]
They have changed my whole plan, when I filled the form my plan was non-equity but when I got the policy it was equity plan and except that they have told me most of the good things about the policy and now nothing is mentioned in the document and there are no such things.
All the things they told me is totally wrong, not even single word is true.
They have cheated me. I have invested 10, 000rs in this.
I want to surrender this policy now. or tell the solution for this
Please take some action regarding this and cancel their liscense.
They are playing with people savings.
Please take some strict action regarding "Kotak life insurance" and ask them to stop their business if they can't run with without cheating.
Regards
Kapil Rajput
[protected]
Name--
Hridaynath M Lad Policy no[protected] Plan-- Kotak ACE
envestment Date of isshue-- 31/01/2011
Dear sir, I am policy holder of your bank . Due to my personal problem
I was out of station & i could not pay the insalment in time but
when i went to my PUNE BRANCH to pay the installment.I heard that my
policy is lapsed due to IRDA RULE but i dont know about this rule.
Pune branch person told me that your policy is lapsed and you will
get this money after 5 years. but i am requesting you to the branch
officer of kotak bank that i am ready to pay extra charges to continue
this policy. and i am keenly interest to continue. so, Please
concider my request & give me reply urgent
HRIDAYNATH M
LAD PUNE MAHARASHTRA mob--- [protected]
Hridaynath M Lad Policy no[protected] Plan-- Kotak ACE
envestment Date of isshue-- 31/01/2011
Dear sir, I am policy holder of your bank . Due to my personal problem
I was out of station & i could not pay the insalment in time but
when i went to my PUNE BRANCH to pay the installment.I heard that my
policy is lapsed due to IRDA RULE but i dont know about this rule.
Pune branch person told me that your policy is lapsed and you will
get this money after 5 years. but i am requesting you to the branch
officer of kotak bank that i am ready to pay extra charges to continue
this policy. and i am keenly interest to continue. so, Please
concider my request & give me reply urgent
HRIDAYNATH M
LAD PUNE MAHARASHTRA mob--- [protected]
I regret to inform you that you didnot give cognizance to my request regarding change of surname of my daughter namely Susmita which will be Susmita Roy nee Ghosh .It will be prooving extremely difficult to carry out medical treatment with due facilities if not recorded the surname properly. Intimate me at an early date .letter follows.
My policy no.: 02426032 / Client id: 54805974
My policy no.: 02426032 / Client id: 54805974
Dear sir so...
My name:- Chandan M No:- [protected]
Policy No:[protected]
Client No:[protected]
Sir his policy is wrong convineas to me Agent
this policy cancaled i am not pay policy amt
please help me
Regards
chandan
My name:- Chandan M No:- [protected]
Policy No:[protected]
Client No:[protected]
Sir his policy is wrong convineas to me Agent
this policy cancaled i am not pay policy amt
please help me
Regards
chandan
Refer your letter dated 22nd May 2013 in which contact deetails change 2745020 should be corrected as mentioned bellow--
Mobile No--[protected]
Email ID--- [protected]@sify.com
FROM---
Mr, NATHU LAL
POLICY NO[protected]
Customer ID[protected]
Mobile No--[protected]
Email ID--- [protected]@sify.com
FROM---
Mr, NATHU LAL
POLICY NO[protected]
Customer ID[protected]
sir,
I received the policy document (Endowment Assurance) with lots of mistakes with regard to Name, address, occupation, and Nominee name etc
Client Id no. 56589499
Policy No 02832924
Name- Prakash Shetty K
h.no- 4-6-526
occupation - Assistant (ADM)
Nomination - Sandhya P Shetty, Wife
Please do the needful and issue me a new Policy Document and tell your agent to contact my mobile no [protected] or else I will return the document immediately
I received the policy document (Endowment Assurance) with lots of mistakes with regard to Name, address, occupation, and Nominee name etc
Client Id no. 56589499
Policy No 02832924
Name- Prakash Shetty K
h.no- 4-6-526
occupation - Assistant (ADM)
Nomination - Sandhya P Shetty, Wife
Please do the needful and issue me a new Policy Document and tell your agent to contact my mobile no [protected] or else I will return the document immediately
Hi,
To whom so ever it is,
Myself Ashwin kumar. M taken a kotak child edu plan (Uin-107n072v01). client id 56422351, policy id: 02799447.
i have 2 years of premium and unable to pay any more due to financial problems. when i reached kotak for this issue they are not providing me correct response or solution. they have been rude to me and non responsive.
i know that i need to pay 3 years to withdrawal the policy but this conditions are not informed me before i took the policy. agent has bluffed me without proper information.
my concern is even if i raise a complaint on agent and branch do i get my money or i am simply wasting my time on this people.
To whom so ever it is,
Myself Ashwin kumar. M taken a kotak child edu plan (Uin-107n072v01). client id 56422351, policy id: 02799447.
i have 2 years of premium and unable to pay any more due to financial problems. when i reached kotak for this issue they are not providing me correct response or solution. they have been rude to me and non responsive.
i know that i need to pay 3 years to withdrawal the policy but this conditions are not informed me before i took the policy. agent has bluffed me without proper information.
my concern is even if i raise a complaint on agent and branch do i get my money or i am simply wasting my time on this people.
iam from jadcherla, mahboobnagar district &my name is preethi oza. my policy no is 01195682 .i have paid first annual premium on 7-8-2008 after payment i have not recieved bond from the available person, after repeated asking he gave us a code no[protected] & assured that u will after get a bond sometime but till now we have not got a response, till now for that reason we have not paid the next premium also at sudden we have got a letter from your company, to pay the premium or close the account.so, please send a detail information when our period is completing &when we can withdraw the amount beacause we want to close the account.
thanking you