Comments
Have sent a email as suggested by you, hope this gets sorted..
I Basanta Kumar Sen, having Savings Bank account no.[protected] took the facility for AutoPay system for payment of bills for Vodafone, Reliance 3G and Airtel 3G. I have discontinued Reliance. But unnecessary bills are still coming and payments are being made. I tried my best to stop the system. Called Customer Care. No one pay any heeds. It is not possible for me to run after you. Hence, I have decided to stop the Autopay facilities with immediate effect. If not, then I have to close the SB Account and withdraw all the moneys. Please inform me. Thanks.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
29%
Complaints
4805
Pending
0
Resolved
1326
27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai, Maharashtra, India - 400051
Apologies for the unsatisfactory experience faced towards the Bill pay facility opted in our Bank. We request you to kindly write to solutions.[protected]@kotak.com with your Contact # / Account # and the previous email communications sent to the Customer service team enabling our Bank official to investigate the matter further and address all your concerns to your satisfaction.
Assuring you of our best services at all times.
Thanks and Regards,
Kotak Support Team.