[Resolved]  Kotak Mahindra Bank — Pathetic Service. False promise - Debit Card PIN

Address:

Bangalore, Karnataka

Customer Details.

Name : Sameer T I
Account Type : Salary Account - Tata Consultancy Services
Bank : Kotak Mahindra Bank
Customer ID : 31407939.
Account No : [protected].

Issue :

1. Had requested for Debit card PIN for both the debit cards in the month of Jan. Till date I haven't received.

Steps Taken : Have contacted Customer Service via phone, Sent them email. Also have spoken to 3 differenct SPOC for Kotak Mahindra Bank. Everyone assured that they will get back to me in 3 days and do the needful. IN about more than 2 months , I have only got assurance and false promise.

2. Had requested for Account statement in the month of Feb for which Rs 50/- for charged by the bank. Till date haven't received the statement. Same excuses given by the SPOC and customer service. But not response till date.

Email Sent : ranjitha.[protected]@kotak.com, service.[protected]@kotak.com, v.[protected]@kotak.com.
Also spoke to SPOC like Vipin, Anirudh but no results till date.

Please advise how to go about this.