[Resolved] Kotak Mahindra Bank — Harassment | |||
Hi.I had an account with Kotak Mahindra Bank for some time.I submitted a request for the account to be closed on 27th April at one of its branches.Address-Ground Floor, Plot No. 964, Vasanthnagar Colony, Hydernagar Cross, Kukatpally,, Dist. Ranga Reddy, Hyderabad 500072, Hyderabad, Andhra Pradesh 500072 The person incharge tore my checkbook and debit card infront of men and assured that the account will be closed and i also received the F&F amount as Rs. 102.My account status still shows :Active.I wrote a complaint to the bank on 29/5/2013.These people denied any knowledge of it.Then when I gave them the details they never got back to me.Plesae find the conversation below. " Me to Customer Care Officer 30 May 2013 22:04 Hi, I submitted the request at Kotak Mahindra Bank ? Branch/ATM Ground Floor, Plot No. 964, Vasanthnagar Colony, Hydernagar Cross, Kukatpally,, Dist. Ranga Reddy, Hyderabad 500072, Hyderabad, Andhra Pradesh 500072 ? [protected]. The person incharge tore my checkbook and debit card infront of men and assured that the account will be closed and i also received the F&F amount as rs. 102. Customer Care Officer to Me 30 May 2013 10:12 Dear Mr. Kumar, This has reference to your email dated May 29, 2013. With respect to your query regarding Account closure, we request you to write back to us with exact location of branch so that we will be able to assist you. The reference number for this query is 1-[protected]. Assuring you of our best services at all times. Regards, Aarti Ghag Customer Correspondence Team Automated Reply 29 May 2013 03:22 Thank you for writing to us. We are in receipt of your Query regarding Others, Others. Your Service Request Number is 1-[protected]. To enable us serve you better, please quote the above mentioned Service Request Number while communicating with us. Me to Customer Care Officer 29 May 2013 03:20 I had already submitted a request for closure of this account.I personally visited one of your branches in Kukatpally,Hyderabad and handed over my check book and Debit card on 4/27/13.May i know why this account status shows "Active"." My friend accidently transferred an amount of Rs 500 to this account.Ideally such transactions should reverse.But,it still went through and these people charged me Rs 393.26 as Lien.Is this a smart way to make money.I take it as a harrrasment. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
we have been holding our currant and saving account in lajpat nagar branch of kotak mahindra bank and we have an inbound volume of aprox 200-300 cheques par month. when ever an inbound chq bounced the staff of above mantiond branch do not hand over tha bounced chq even after all the procedure are followed on some pretext or other which is the continus source of harrassment to us. two people from our organisation have to be continuously running arround leaving all the other jobs aside just to full fill the banks requirment when we aproched the beanch manager Mr. Rajat he told us in a very discourteous manner that we should close our account with kotak mahindra bank and also told us to get out the bank pramises if a retail banking executive behave in such a manner with coustmer then it is high time that people should stop banking with kotak mahindra
Hello,
I am Dhiren Saluja and I owned a Kotak Mahendra Credit card# 4166 **** **** 0649 in 2008, I was making payment towards this card regularly but due to some financial difficulties and unavoidable circumstances I fell behind this bill.Recenetly 4 representatives from the bank visited my house on 29th feb 2012, two of them named Sumit Aggarwal([protected])&Jagbir Singh([protected]) and they visited my house in absence of me and my parents and harassed my wife(Sonia Saluja) when she was all alone , they threatened her to pick up all the stuff from the house whether it belongs to me or not, they also threatened her to call police and because of this they took a cheque from her in amount of INR 43000 forcefully and they said it will not be presented to the bank, it is just a security to make a settlement and now refused for settlement.Just because of all this my whole family is in tension and stress.My father is a blind person and its difficult for him to overcome the situation as one of them came to my house yesterday, but he is not ready to settle the bill and asking for the whole amount in 1 shot.I can pay in installments but I cannot shell out the whole money in 1 go as I have a family which includes my 4 year old daughter as well.I have to fulfill their needs.The person who came to my house yesterday spoke to to my brother and said nothing can be done now and threatened him that Kotak mahendra bank can make situation worse when it comes to legal due which his wife had a panic attack and was unable to breathe, they just got married few months ago, I can provide with the doctor's prescription as they went to Sehgal nursing home for her check up and Doctor said that its because of tension and panic.Situation at my home has become very critical.If anything happens to anyone of my family members then Kotak mahendra bank will be liable to for it.They also said that Summons have been served but I didn't receive any, I don't know if they have given it to someone else.
Please help me out on this, I will be highly obliged.
Thanks
Dhiren Saluja
[protected]
I am Dhiren Saluja and I owned a Kotak Mahendra Credit card# 4166 **** **** 0649 in 2008, I was making payment towards this card regularly but due to some financial difficulties and unavoidable circumstances I fell behind this bill.Recenetly 4 representatives from the bank visited my house on 29th feb 2012, two of them named Sumit Aggarwal([protected])&Jagbir Singh([protected]) and they visited my house in absence of me and my parents and harassed my wife(Sonia Saluja) when she was all alone , they threatened her to pick up all the stuff from the house whether it belongs to me or not, they also threatened her to call police and because of this they took a cheque from her in amount of INR 43000 forcefully and they said it will not be presented to the bank, it is just a security to make a settlement and now refused for settlement.Just because of all this my whole family is in tension and stress.My father is a blind person and its difficult for him to overcome the situation as one of them came to my house yesterday, but he is not ready to settle the bill and asking for the whole amount in 1 shot.I can pay in installments but I cannot shell out the whole money in 1 go as I have a family which includes my 4 year old daughter as well.I have to fulfill their needs.The person who came to my house yesterday spoke to to my brother and said nothing can be done now and threatened him that Kotak mahendra bank can make situation worse when it comes to legal due which his wife had a panic attack and was unable to breathe, they just got married few months ago, I can provide with the doctor's prescription as they went to Sehgal nursing home for her check up and Doctor said that its because of tension and panic.Situation at my home has become very critical.If anything happens to anyone of my family members then Kotak mahendra bank will be liable to for it.They also said that Summons have been served but I didn't receive any, I don't know if they have given it to someone else.
Please help me out on this, I will be highly obliged.
Thanks
Dhiren Saluja
[protected]
Dear Mr. Saluja,
We regret the inconvenience caused to you. We have taken note of your concerns and our bank officials are looking to the concerns highlighted in you above post and will get back to you shortly. Request you to write to solutions.[protected]@kotak.com for further assistance.
Further, we would suggest not writing any sensitive information such as credit card / contact details on social media as such for security reasons.
Regards,
Kotak Support Team
We regret the inconvenience caused to you. We have taken note of your concerns and our bank officials are looking to the concerns highlighted in you above post and will get back to you shortly. Request you to write to solutions.[protected]@kotak.com for further assistance.
Further, we would suggest not writing any sensitive information such as credit card / contact details on social media as such for security reasons.
Regards,
Kotak Support Team
I M CHEATED BY KOTAK MAHINDRA BANK CREDIT CARD SALES REP. WHO MADE FALSE COMMITMENTS AND NOW THE KOTAK CUSTOMER CARE IS BEING RUDE TO ME AND FORCING ME TO PAY THAT ANNUAL FEE. I HAVE NEVER USED KOTAK CARD, AND WITHOUT MY KNOWLEDGE AND CONSENT CARD IS RENEWED AND I AM SENT A STATEMENT WITH CHARGE OF ANNUAL FEE.
WHEN I CONTACTED CUSTOMER CARE, THEY ARE FORCING ME TO PAY THE ANNUAL CHARGE THEN ONLY CARD WILL BE CANCELLED. IF KOTAK MAHINDRA CREDIT CARD DO NOT REVERSE THE CHARGE AND CANCELL CARD, I HAVE DECEIDED TO INVOLVE PRINT MEDIA AND CONSUMER COURT FOR JUSTICE AND MAKING AWARE GENERAL CUSTOMER ABOUT KOTAK'S CHEATING.
WHEN I CONTACTED CUSTOMER CARE, THEY ARE FORCING ME TO PAY THE ANNUAL CHARGE THEN ONLY CARD WILL BE CANCELLED. IF KOTAK MAHINDRA CREDIT CARD DO NOT REVERSE THE CHARGE AND CANCELL CARD, I HAVE DECEIDED TO INVOLVE PRINT MEDIA AND CONSUMER COURT FOR JUSTICE AND MAKING AWARE GENERAL CUSTOMER ABOUT KOTAK'S CHEATING.
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Kotak Mahindra Credit Cards — Harrasement
Recovery agents from Kotak mahindra bank call and harrase my parents and friends on regular basis. They have even gone down to such an extent where they use dirty and filthy language.