[Resolved] Kotak Mahindra Bank — Kotak Bank - Salary Account

 
28 Reviews
 harirambabu
I am Harirambabu M R, opened salary account in Kotak bank on June 2011.
Saving A/C Number: [protected]
Before opening the account, Kotak bank representatives given lot of good information(but really, all are fake) about the bank.
But after opened the account , i faced the following issues.

1. I have given the request to change my mobile number - They took 3 months to change the mobile number.
2. When i want to do online transaction, Most of the times kotak online bank server is down.
3. "Kotak Bank" is not added in many of the merchant transactions.
4. Kotak employees assured that "No NEFT charges for all transactions". But they started detecting NEFT charges after 6 months of opening the account.
5. After 1 year, they detected Rs700+ for demat charges. Actually i never ever activated and used the Demat account. And i have not seen the instructions how to use demat account in kotak bank.
6. No clear idea of how the Saving account linked Fixed deposit interest calculation.
7. Customer care: Worst experience. Waste... Useless....Better they can change the name instead of "customer care". No proper/correct information provided by them. One example, i asked about ATM card annual charges for my salary account. They told Rs500+. and then i told them that when i was opening the account , kotak representatives told no ATM annaul charge. Then customer care peoples replied that there is no ATM annual charge for your account. No correct info....We cannot able to believe the words from customer care.
8.After all worst experiences, i decided to close the kotak account and sent the mail to them to close the account after 1.5 years of using kotak account.
9. I changed the salary account to other bank. When the salary is not credited in kotak account, they started detecting account-maintanence charge.
10. While opening salary account in kotak, kotak representatives told that if the salary credited for 6 months in kotak salary account , then you can use the kotak saving account of zero maintenance, even without crediting the salary.
Actually more than 1 year, salary is credited in my kotak account. But still they are detecting maintenance charge.
11.Finally i thought to give the request to close the account by directly going to bank branch. It is difficult to find the Kotak bank branch. The branches are very less.
12. I spend half day of my working hours to give the closure request to koramangala kotak branch, bangalore. Actually i asked to give acknowledgement for receiving the account closure form. They told it will not be given, and your account will be closed.
13.After 1 month, i got the call from Kotak. They told that the closure form what you filled is the old one, with that form your account can not be closed.
Actually i get the account closure form from kotak bank branch , kormangala and given there itself and again kotak people are calling and telling that form is old one.
14. I forget to add one more, i have requested for kotak credit card while opening the salary account. But till last 2 years, i never received the kotak credit card. Every 2 months once, kotak creditcard representatives used to call for verification. But they never sent the credit card till now.

Really frustrated after facing all the issues.
Actually the above issues are very less. If collect the issues from other kotak consumers, it will be more and more.

My only request:
I don't want the refund of demat charges which is taken from me. Just close my kotak saving account and demat account.
Please don't waste my time and money.

Thanks
Harirambabu M R
Complaint marked as Resolved Aug 19, 2016
Verified Support
Kotak Mahindra Bank Customer Care's response, Jul 19, 2016
Hi, as per system, we see that your account has been closed. In case you have any further queries, kindly write to us at solutions.bank@kotak.com so that we can assist you. ^Kotak Team
Complaint comments  27 Comments     Updated: Share0Tweet0

Comments

Salary Account — mobile banking service

my a/c no is [protected]
my mobile banking no. is wrong
i want to change that no.
no is [protected]
i want to change this no with [protected]

Kotak Bank Ltd., — False debite with my saving account

I have a saving account with Kotak Bank Ltd., this account was offered me as i have a share trading and demate account with Kotak Securities, at the time of opining account i have been informed that this is zero balance account you don't have to maintain any fix balance for life time.

all of sudden bank has debited Rs. 828=00 for not maintaining the balance and when i have enquired for the same they have inform that you have to maintain Rs. 5000=00 and we will not reverse this charges.

so why they have offered me such account and i want my money back that they have charged me.

thanks
They charged me to. Thet chegrs fees and misc. chareges left & right. Customer service sucks.
My Kotak account is closed. Thanks :)
Hi Hariram,

The points you mentioned are obsolutely true..but nearly same situation i am facing now..

Curently i was taken kotak salary account in my current company but i was continued my salary account to ICICI bank(Previous Company Salary Account) almost 6 months as of now.Means i didn't perform any transaction with kotak account because of above mentioned issues.but i was forget to close the account.

Is Non maintenance charges will applicable to me?

If Yes, What problems will happen in future if i never pay that amount to kotak???

Looking for your response..Please let me know...
Hi Hariram,

The points you mentioned are obsolutely true..but nearly same situation i am facing now..

Curently i was taken kotak salary account in my current company but i was continued my salary account to ICICI bank(Previous Company Salary Account) almost 6 months as of now.Means i didn't perform any transaction with kotak account because of above mentioned issues.but i was forget to close the account.

Is Non maintenance charges will applicable to me?

If Yes, What problems will happen in future if i never pay that amount to kotak???

Looking for your response..Please let me knowHi Hariram,

The points you mentioned are obsolutely true..but nearly same situation i am facing now..

Curently i was taken kotak salary account in my current company but i was continued my salary account to ICICI bank(Previous Company Salary Account) almost 6 months as of now.Means i didn't perform any transaction with kotak account because of above mentioned issues.but i was forget to close the account.

Is Non maintenance charges will applicable to me?

If Yes, What problems will happen in future if i never pay that amount to kotak???

Please respond to my mailid: aneerudh1991@gmail.com

Looking for your response..Please let me know...
Hai,

I am Jagadeesh,

I want close my Salary Account in Kotak Mahindra Bank.

Account no - [protected]

Mobile no - [protected].

I request you to please close my account as soon as possible.
Kotak Mahindra Bank Customer Care's response, Apr 11, 2016
Verified Support

Dear Jagadeesh,

We request you to visit any of our nearest branches for the same.

Thanks and regards,
Kotak Bank
Dear Sir,

I am Jagadeesh,

I anable to visit Kotaka mahindra Bank. Its possible please close my Kotak Salary account.


Account no - [protected]

Mobile no - [protected].

I request you to please close my account as soon as possible.
Dear Sir,

I am Jagadeesh,

I anable to visit Kotaka mahindra Bank. Its possible please close my Kotak Salary account.


Account no - [protected]

Mobile no - [protected].

I request you to please close my account as soon as possible.
My ATM card is not working, to get new card I need to change my address. I have give an address change request form to kotak representative in my office. He never taken action for that.

After two months, I decided directly go to the branch and submit the form. Before that we inquired with one representative, whether Gas bill accepted for address proof. He informed that it is acceptable.

I directly went to branch with proofs after a week, then they are telling that it is not acceptable.

They simply spoiled my day.

Now I am trying to close my Koak Account and hand over CC.

Is this the way to treat customer?

Not only the people reporting here, all Kotak customers are not at all satisfied for even 1%.

Personal loan closure procedure is more hectic than this.


Worst customer service, response.
Kotak Mahindra Bank Customer Care's response, May 18, 2016
Verified Support

Hi, Kindly drop an email to solutions.bank@kotak.com so that we can assist. ^Kotak Team

kotak flexi plan 2 regular

sir, i want to know current status of my policy details. policy no.=01206326 please send at e-mail=raju[protected]@gmail.com thanking you please send soon.

Account activation

All ready more than 1 week was over but still they didn't activate my salary account.I cannot get the salary untill an unless my account as be activated...
Hai kotak,

I am Santhoshkumar bk

I want close my Salary Account in Kotak Mahindra Bank.

Account no[protected]

Mobile no - [protected].

I request you to please close my account as soon as possible.
Hello All,

Myself also having same problem like what Harirambabu M R faced but luckily I didn't apply for a y demat or credit cards but rest all problem faced in same way. Actually my salary account was with ING VISYA now they moved it to Kotak and send -833+ account statement without being used from last few years & they deducted all amount how much was there.
Kotak Mahindra Bank Customer Care's response, Jul 8, 2016
Verified Support

Hi, kindly send an email to solutions.bank@kotak.com along with your account details so that our teams can help you. ^Kotak Team
-8333+ not -833+
Dear Concern,

After been harassed by Kodak loan department. I have decided to close my saving account with Kotak.

1) My verification was done thrice.
2) They have taken my documents on mail, physically & on whatsaap.
3) They change their statement on day to day basis.
4)All the followups regarding loan status, collection of documents are taken by me.
5)Loan applied by me was 3.5Lack after all approvals they said they have approval of 3Lacks.

Loan department of Kotak Sec-125 Noida is the worst poor the government departments.
Beware if you are talking to Rubi or Mr.Roy kotak loan department Noida Sec-125.

Regards

Ruchir
[protected]
my account are salary account, my account is inactive status.please help to active on my acount.
Hi
I am Sanjeet kumar

I want close my Salary Account in Kotak Mahindra Bank.

Account no - [protected]

Mobile no - [protected]

I request you to please close my account as soon as possible.
How can i change my mobile number in Kotak?
Actually I had opened account in Kotak bank on 24/8/16 and had a very worst experience of this bank really we can call it as a fake bank
Guys don't ever think of opening a account in Kotak

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    Kotak Mahindra Bank - Kotak Bank - Salary Account