Kotak Mahindra Bank Complaints & Reviews

Dear Sir, I am NOT a customer of Kotak Mahindra Bank BUT I am recieving regular calls from one person who claims he is the employee of KOTAK MAHINDRA BANK. His name is Mr. Dipak Sharma. He regularly calls from the number [protected] at my home and in my personal mobile number and tries to mentally harass me and my family members. He says that my NEIGHBOUR (Mr. Partho Sengupta) residing at BD-329, Salt Lake City, Kolkata -700064, has overused his credit limit in his credit card and he is not clearing his dues. He further says that my name has been given along with the number at the time of issuing credit card as a relative. He says that Mr. Partho Sengupta is not picking up calls and not responding, so its my duty to either make him respond or I will have to pay. Mr. Dipak Sharma has been regularly unprofessional in his conversation and has called me "chor" (thief) again and again. I have tried to make him understand a lot of times that I am not responsible in any manner but he refuses to understand. In this regard I will like to clear these points.: 1. Although Mr. Partho Sengupta is my neighbour, I am not his relative. I have NO relation with him whatsoever. We dont even have talks for years. 2. Even after these calls I had contacted him and he confirmed me that he never gave my name or number to anybody. 3. Even if he is lying and he did really give my name and number, I have NO responsibilty whatsoever towards the liability because I never signed any document and gave no assurance/confirmation to the bank. I am not a guarantor. Please tell me which bank in the country gives a credit card or a loan just on the basis of name and number and not without signature and confirmation? If I take loan and give the name of Mr. Dipak Sharma and his number and then I dont repay, will the Bank disturb and harass Mr. Dipak Sharma? What a ridicule KOTAK MAHINDRA has made of the Banking System in the country? 4. Mr. Dipak Sharma regularly calls up at home and disturbs my family. He does not understand the basic Banking Laws. Just because they are unable to recover their dues from one person, it does not give them the right to disturb the neighbours to recover the dues. If I am at fault I am ready to face legal actions. I even asked him that whether they have my sign and confirmation as a guarantor. He replied "NO". That means even he knows I am not responisble in any way still he is trying to mentally harass me so that I help him to recover his dues. Dear Sir, I request you to look into the matter immediately and stop their employee from harassing me. Earlier I had faced a problem with another company and I took help of this site and I was glad the problem was solved within a week. This is why I have come again for your help again. If Mr. Partho Sengupta has done some wrong, they should catch hold of him and not harass the neighbours. Regards, Mr.Bimalesh Kumar Ramuka

My CRN is[protected]. I was levied annual charges of Rs 500 on my credit card. I was given the card as part of free corporate plan saying no annual charges. I never really used the card. This year when i was charged i refused to pay and after 2-3 months the same amount multiplied to Rs 1877(including all the late payment charges). I called the customer care and asked them to cancel my card and I was informed that all the charges other than the base charges of 500 had been reversed and also an approval was required to cancel the base charges. But on 9 december 2013 the kotak guys suddenly debited the entire amount of 1877 from my account. This shows how these guys make money. Please BEWARE

Dear sir

with referance to the above subject without inform me. my account have opened in kotek mutual fund which has no idia about this how opned it and this bank have transacted 1000.00 rupees from my accountwich has in Axis bank. Today one representative of kotak mutual fund staaf came at my house and he was trying to give me some of one thausend rupees but i coulden't accept this amount.So please give me judgment from this matter.

Thanking you
Ratan lal sharma
Patna, Bihar
Mob- [protected]

I Vishakha N. Dabhi Minor (father Navin J Dabhi), E-002, Gulmohar Complex Phase III, Viva College Road, Virar (West), Thane - 401303, Maharashtra, Mobile No. [protected], wish to lodge complain against Kotak Mahindra Bank, Opp. Viva College, Virar (West), Thane - 401303, Maharashtra, for wrongly (illegally) debited amount Rs. 1179.78 for not maintaining minimum balance to my above account. I am shocked how bank illegally debited the minimum balance charges. Please note that at the time of opening of the account in June, 2012, it was informed by the bank (by. Mr. Yogesh) that account of minor can be opened with ZERO balance so I had opened the same,

Financial loss, mental agony harassment. loss of time.

It is my humble request to do the needful for credit (reverse) the above charges to my above account on urgent basis.

Your kind co-operation in this regard will be highly appreciated.

Thanks & Regards,

Vishakha N. Dabhi - Minor
(father : Navin J. Dabhi)

Hi,

I have received a call from the number: +[protected] on 21/Nov/2013; 16:53

The lady said she is calling from kotak mahindra loans and some offer regarding a loan.

When I told her my number is registered under DND and I can complain against you. In a harsh manner she said you can go and complain. "Complain karo" what she said.

I am totally furious over this rude behaviour from your staff. I do not wantany association with Kotak Mahindra. If action is not taken against the lady I will take up the further steps.

I never expect such behavior from staff of bank like kotak. You are not doing any favour by providing any offer. You should also assess your staff's mental abilities before recruiting. That s a failure on your part. That shows the kind of Human Resource department you are having in the company.

Regards,
Ramleela

I had an ABN AMRO Credit card few year back, which was given for cancellation in 2009. After that, now in 2013 am getting calls from Kotak Bank, asking for payment towards ABN AMRO credit card which i really dont understand.They even failed to send me any details regarding the credit card like statement details, Kotak's authority over ABN Bank and so on. Its a major concern as someone has picked up my personal details from somewhere and is trying to misuse it. highly appreciate if someone can help me.

I am a customer of KOTAK MAHINDRA BANK / KOTAK LIFE INSURANCE and very badly unsatisfied with the working culture and services. As I was very much convinced by the advertisement of KOTAK MAHINDRA BANK flashed on TV and contacted to the nearby branch of my city, which is only branch in Meerut and around 25 Km from my residence but still i chose KOTAK for me and my family. I visit the branch and opened two saving a/c one with minimum Rs.50, 000 and other is of minimum Rs.10, 000 and also purchased two life insurance plans (Policy No. 02597540 & Policy No.[protected] At that time the executive assured us that you should pay the whole-sum only for first year than after it will be deducted monthly for the coming years, but after 11th month(of policy i.e July 2013) I got a sms and email from Kotak Life Insurance that you should pay the Annual Premium for the year. I immediately contacted the Customer Care (Tollfree Number) and they advice me to change the mode of payment from the city branch by submitting the cheque (Cancelled) and ECS forms. I did the same but that time branch is under shifting process and one of the executive received all documents (15 days before the policy maturity i.e August 2013) and assure me to take care the whole matter. But that day and now (Till November 14, 2013) we are continuously following the bank and the Life Insurance office but matter is still unsolved and because of the reason we have closed all the bank accounts. I also purchased a Child Plan (Policy No.[protected] & Recurring Deposit for my new born kid but now I want to withdraw this plan because of the poor services, fake promises and careless attitude towards customer. my conclusion about the organization which is not concern about the customer's present how will it care for 15 years. I fed up from Kotak completely and want my whole amount back as soon as possible. This money is not a big amount for the organization like Mahindra Group, but for us it is big amount. My submission is kindly appoint some good and genuine persons in your organization for its growth.

I hold Kotak PVR credit card on 21st Oct I received couple of SMS’es very early in the morning around 3:30 AM that card is used to make payment of Rs123.43, Rs.61.71, Rs.10699.96 and Rs184.52 at ECHST.NET, PAYPAL, LISA 33 etc. I was surprised as I haven’t shared my credit card credentials with anyone and I mostly only do internet transactions on IRCT only. I immediately called call centre and got credit card blocked. I also filed dispute form the very same day. Kotak call centre guys now don’t confirm the receipt of the dispute form yet, neither they comment on the progress of this investigation, they say they’ll take 45 days to investigate the matter. Obviously due I don’t trust Kotak bank, even if they find this was fraud they might collect money from me. I need advice is there a way which will save me from the loss of aprox 12k amount I dint spent without affecting cibil score?

Dear Sir My Self Pravin Parsottambhai Patel from Palanpur Gujarat India. I am having Kotak Bank Account my kotak bank account details is as below. Account Name : Pravinbhai P Patel Account No : [protected] Branch Address : Palanpur Branch, North gujarat India Pin : 385001 Mobile no : +91 [protected] I have Made NEFT on 01/01/2013 of Rs. 6100 to Gangadhar N Raut (Central bank of India nagpur Branch) but gangadhar has not received any credit. (please find an attachment) after that i visited central bank palanpur branch and discuss same problem, they told me that neft is credited to another person account amyan branch (MP) munnidevi account, central bank. 6100 rs is on hold in munnidevi account right now. i visited kotak bank palanpur branch gujarat so many times and central bank palanpur branch gujarat so many times but didn't got any solution Please do need full Please find an neft reference no attachment for reference Purpose

Kotak Bank deducted Rs.3370/80 from my zero balance salary account ( Account No. [protected] ) being the charges for Non Maintenance Charges . Bank never intimate, nor informed or not given any notification about these charges. When I objected illegal deduction of amount from my hard earned money, and raised the matter with bank officials and after lot of refusals bank returned 50 & of deducted amount i-e Rs.1685/40.

Hello, I took Kotak insurance in 2010(policy no[protected] and their client told i can surrender after 3 years.but now when i called kotak insurance customer care they told Kotak will charge 10%.This is to inform everyone not to believe on their representative as they don't communicate proper info even the important ones. they told i will be getting bonus etc but now i am not sure about this also. apart from this when i wanted to update Nominee (provided correct info but they wrote wrongly and still its wrong), and PAN it took my lot of time and energy and after 7-8 continuso mails and calls manage to update PAN card. Anyway i suffered a lot to update small information because their representative did't noted any information properly (except my name and DOB) and i won't suggest anyone to take Kotak insurance. Thanks Amit [protected]@gmail.com

My Friend Dropped a Cheque at ATM drop box of Kotak Mahindra Bank in Goregaon on 30th September, I waited 1 week for the clearance of cheque and when It didn't got cleared, I sent mail to Kotak Mahindra Bank on their customer service center service.[protected]@kotak.com I received an acknowledgement from the bank that they have received the query request and forwarded it to concerned department and will revert back as soon as possible. Since then I have not got any response from the bank and the joke is that I raised the queries two times, for which I got auto response from the bank twice stating that my request has been closed. I am still awaiting the bank response about the resolving the issue. I have kept several mails to the same ID, but of no use as the bank does not feel the customer important enough to be replied. I request you to take some immediate actions against the bank as such an unprofessional behavior by a consumer oriented company, not to respond to the consumer is completely unacceptable. I have all the proof of my communication to the bank and their closure of query without any response.

Hi,

I have a account in Kotak bank, By mistake i have transferred some money in wrong account of PNB.
No i want to cancel this transaction and get my money back in my Kotak account.

For this i have raised a Request with Kotak bank, They gave me this "1-[protected]" but when i checked with NEFT dept of PNB they have asked me to raise a request via BANK.

No i am helpless and don't know whom to contact .
So requesting PNB and Kotak Bank to please help me on this.

Regards,
Pankaj

MYSELF IS AVINASH FROM PATIALA (PUNJAB) AND CONTACTED KOTAK MAHINDRA PRIME LTD. FOR MY 2ND. HAND CAR PURCHASE (CH-01AB-5805) INDICA VISTA QUADRAJET. PRIOR TO TAKING LOAN, COMPANY'S PEOPLE ASSURED ME THAT THERE WILL BE NO FORCLOSER CHARGES AND THEY WILL TAKE 22000/- INTEREST PER YEAR. AFTER ONE YEAR WHEN I CONTACTED THEIR CUSTOMER CARE FOR MY STATMENT AND I WAS SHOCKED TO HEAR THEIR REPLY THAT I HAVE BEEN CHARGED 33000/- INTEREST INSTEAD OF 22000/- AND FOR MY STATEMENT THERE WILL BE CHARGES OF 550/- FOR THE STATEMENT & 5.12% + SERVICE TAX IS FORECLOSER CHARGES.

MOREOVER YOU WILL BE SURPRISED TO KNOW THAT TILL DATE I HAVE NOT RECEIVED ANY PAPER REGARDING MY THIS LOAN FROM THE COMPANY I.E. NO AGREEMENT, NO PAYMENT SCHDULE.

NOW I AM VERY UPSET THAT WHY I TAKEN THE LOAN FROM KOTAK MAHINDRA PRIME LTD. - A TOTALLY FRAUD COMPANY.

NOW I CAN REQUEST ALL PEOPLE THAT DONT TAKE ANY LOAN FROM KOTAK MAHINDRA PRIME LTD.

Dear sir/madam,

My name is Prabir Banik (CLIENT ID HEXS3) client of Kotak Commodity Services Ltd. , Siliguri Branch. I want to inform you some illegal activities of this Branch & it’s Employees. Once I was a very active client of this Branch. I gave a good volume also. But I am sorry to say that your employees don’t have even a basic knowledge of this field and they are very irresponsible also. They can only know how to make loss in client account and make zero their margin value. They don’t even require informing clients about their order. Sometimes they convert their profit into loss. They always enter into office after half an hour later or more whether there any important event or not. They often keen to watch movie in Tv rather keep eyes on Odin Monitor. Sometimes they are roaming outside of office leaving it vacant or keeping only office boy. It seems that Kotak Commodity Services Ltd. keep these employees only to collect huge margin from market and cheat clients rather than Brokering. Otherwise this type o[censored]nskilled employees should not be employed. I have complained to eastern zone Manager about this also but no action has been taken.
I was averaging in silver from Rs.63000/Kg. I had nine lot micro and my average price was came to around Rs.48000. On 20th June I sold 3 lot micro of other contract to save my buy position as that day market was going down. The dealer insists me to cover my sold position at noon on calling again and again. After covering my position when market went more down he didn’t inform me nor did anything to save my buy position. There came short fall and my position reduced from risk. They didn’t inform even anything. I could give more margins to save my buy position as I knew market will go up within some months. It makes huge monitory loss and my confidence also. I know all clients of this branch have same type of bitter experience about this company.

So I hope proper action will be taken against these employees to save this branch along with clients.

Regarding
Prabir Banik
Mob: [protected]

Hello I'd like to register a complaint against Kotak Mahindra Bank with respect to credit card recovery. I had a credit card of Barclays Bank no. [protected], which i have stopped using it after paying the outstanding by June or July,2008 (don't remember the exact date). After that there was no email, nor any communication from the bank stating any charges due to me or payment due to me. There was even no communication from their end regarding outstanding charges that was mounting till date. Suddenly today, i.e., August 27, 2013, I received a call from Mr. Sunil Delhi Police, Adoni, Andhra Pradesh ([protected]) who stated that an Arrest Warrant has been issued against me, if I don't make an outstanding payment of 10,000 immediately, by 2PM. When asked about the transaction details, from Mr. Sunil, I got a reply like, "you need to talk with Mr. Sumit (alias Vikas ICICI Om Prakash, courtesy: True Caller) [protected]. Mr. Summit called himself as an Advocate and was entitled to share my details who couldn't furnish anything when i asked for the same. He doesn't even have my Case No., against which the Warrant was issued when I asked for the same. I have narrated the entire story to the Kotak Bank Customer care department, after which a call from Kalpana Devi.K. ([protected]), Portfolio Resolution Manager-RARD, Kotak Mahindra Bank Ltd, Shop no: 58 & 59, Sree Complex,2nd floor, B.H.S.C, ‘T’ Block, Banashankari 3rd Stage, Bangalore – 560085, stated that a full closure of the amount has to be made. The statement shared is furnished as under: Account No.: [protected] Card No: [protected] Balances Outstanding As on: 31 March 2010 Particulars Receivable Payable Balance Sales Draft 1,205.57 0.00 1,205.57 Balance Transfer 0.00 0.00 0.00 Cash Advance 0.00 0.00 0.00 Payments 0.00 0.00 0.00 Fee / Interest 6,136.78 0.00 6,136.78 Adjustments 6.47 0.00 6.47 Other Debits 403.55 0.00 403.55 CreditVoucher 0.00 0.00 0.00 INDInstalment 0.00 0.00 0.00 Total Receivable 7,752.37 0.00 7,752.37 As already stated that there was no communication from the Barclay’s end regarding payment due/outstanding despite some emails from my end to close the card. The Card was issued with Zero Processing fee, Zero Joining fees, Zero annual fees, Zero membership fees, due to which I showed interested to go for the card. When I checked my last CIBIL score in 7 Dec 2012, I found out that that there was a due amount showing from Barclays Card. I immediately contacted the Bank and found out that they don’t deal with the same any more. I wanted to pay the amount for which I have really liable to, but not for which I am not entitled to. The Bank could decently call me and figure out the same without any threat call or mental harassment, probably it is the practice of the Bank. I’d therefore look forward towards the initiative from the Bank’s end to issue me a no due certificate after it is clear that the payment against the Sales Draft 1,205.00 has been made/to be made from my end. Look forward to your cooperation as I am mentally getting tensed and feel threatened due to calls from the Bank’s end. Regards Mrityunjoy [protected]

Respected Sir/Madam, An agent of the company had sold me a Policy claiming that i would be receiving 12 - 15 Lakhs in total after maturity. But later on when i come to know the fact about the policy( total maturity amount is less than 4Lakhs), i made many complains to customer care, nothing had been resolved and at last they are saying that since you did the policy with us, you will have to continue minimum 3 years with us or your money shall be disolve. I had told them please refund my money and i don't wish to continue with the policy anymore. cause their agent did fraud to sale the policy to me. Thanks Ashish Shaw Policy No: 02095419 Product: (Kotak Money Back UIN-107N003V01)

Hi, Brief Background: I work with Accenture at Bang 6 (Whitefield, Bangalore) Office location. I bought Kotak Mahindra league credit card on 17/8/2013. I bought it on only one condition that I would be able to convert my transaction amount into 3/6/9 month EMIs with 0% ROI and processing fees. The same was the USP of the card and was put forwarded by the manger while selling it. I had a discussion with the Manager on August 1st 2013 only. He had assured that this is a feature of the card and not an offer so it will be there for lifetime. Problem/Issue: I did a transaction of Rs 34000 on 18th Aug 2013. When I called customer care for converting this into EMI for 9 months, they are charging a steep ROI (which in actual should be zero) along with a processing fee. This is totally unacceptable and unethical. Sales people from Kotak Mahindra are still selling the credit cards at our office (Accenture,Whitefield, Bangalore) with the USP being 0% ROI for 3/6/9 months (they have the placards displaying the feature which means they are giving it on writing). This shows a total miscommunication between Kotak Mahindra’s policies and its employees, due to which the customers are at the receiving end. Manager name who sold me the card: Saraswati Chandra I have also logged a complaint with customer care: SR1-[protected] My Ask: Pretty simple and obvious. 1) Convert my transaction of 34000 to interest free and processing free EMIs of 9 months 2) Remove the placards displaying 0% ROI on EMIs of 3/6/9 months from our office premises

Sir, I have been living out of India for the past 10 years. I suddenly got a call in my office number stating that i had a credit card with ABN Amro and i have not paid it and i have to pay some amount. When i informed that i never had any credit card with Abn Amro, he started giving me my old work place name and my personal details...After one point, his language became very rude and i hung up. The harassment continues still and now they have started calling my parents in India and my wife's work place. Please advise me on how to make this obnoxious behavior stop.

My family and neighbours are getting calls from these number asking for either my mom's number for loan or for uncle's number for insurance & been harassing all by calling hundreds of times through out the day.[protected] & [protected]. They have all details about neighbours, our addresses, phone numbers etc. Its become more than a nuisance now. The lady on the other side of the phone speaks extremely rudely to all & has no manners whatsoever. She changes her name from Seema to Neha to what not. Can you please look into who are these people and why do they keep calling?