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Kotak Mahindra Bank Complaints & Reviews

1.5
Updated: Nov 7, 2025
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R
rathod_sandip
from Gurgaon, Haryana
Jul 2, 2013
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Address: Bangalore, Karnataka

one month ago I opt for Kotak Mahindra saving account, I opted two account, one for my wife and another for my self.
Inititally they didn't provide any ATM card to me, I escalted issue, they didn't listen, I called the sales guy, then I got ATM Card, however didn't receive any PIN number, again I called customer call and sales guy, received ATM PIN number after long time.

Now, I have ATM card and PIN, I tried to withdraw amount from other bank ATM machine, I couldn't, when I called sales guy, he said first you need to withdraw money from Kotak ATM, then only you can withdraw from other banks ATM...I never heard this kind of excuse in my life....but next day I tried to withdraw again from other ATM, and I could (so sales guy wrong in this case)

But in my surprise...after withdrawing x amount, my balance was showing zero, while I still should have good amount in my account.
When I checked at home, I got to know whatever amount I withdraw from my ATM card and my ATM PIN, it was debited from my wife account.

So this is such a big mess...how can it be possible when I withdraw from my ATM and my PIN, amount get debited from my wife account ( I double checked it was mine ATM card only with my name written over it).

When I called sales guy, he said I need to send a mail to 'service.[protected]@kotak.com', I haven't received any reply since last 24 hours.

I want to escalate this issue to very high management, because now my amount is in big risk, if I tried to withdraw money from my ATM card and PIN, and if it gets debited from my wife account, then there is a possibility that someone else withdraw amount from his ATM and PIN and amount gets debited from my account
Aug 13, 2020
Complaint marked as Resolved 

Kotak Mahindra Bank — Wrong information provided while opening account

Dear Sir/Madam,

It has been over 6 months when i opened an account with Kotak Mahindra Bank. My CRN is 14898445. While opening an account (Last week of July’07) I was told by the bank executive Tarun Arora, that “as I have opted for the TRINITY account so as per the offer of the bank I’ll have to maintain zero balance in my account”. I got impressed with the offer and have submitted my document for the same on 28thJuly’07.

When i received the welcome kit for the same on 28th Aug ’07 I was shocked to read that I have to maintain a minimum balance of Rs 10, 000/- per quarter.

At the very next moment i contacted bank executive, and have droped a mail at [protected]@kotak.com to reply of which customer care peaple told me to contact bank personals.

In a written mail to me from Tarun Arora (bank executive of Kotak) admitted that the account is zero balance and assured me that you'll never be charged for it.

And now its over 6 months, Every quarter they are impossing fine on me for non maintainace of account balance, in this 6 months i have mailed them several times, and have personally contacted Mr Venkat Vinod, bank manager of Hyderabad Madhapur branch.

But still, nothing fruitful from there end, its just a clear case of fraud, I request you please have a look at it.

Thank you,
Jitan
dear bank manager g
i am requested to you i am open the kotak mahindra bank salery account 23 jan. 2011, at the time opening my account kotak mahindra person mr. ankrit malik, yasise g told me your account has open in NFC branch but he open my account is JMD GURGAON this is very bad & please replace my account in nfc brach other wise i am close the bank

2. i am not recive any check book or debit vard i am very problem you solve my problem today other wise close this account

my crn number is:[protected]
mobile is :- [protected]
Dear Mr. Rathod,

We understand your dis-satisfaction with the services rendered for your banking relationship with us. We would be glad to assist you, hence request you to kindly provide your concerns to solutions.[protected]@kotak.com along with your contact / account number enabling us to reach you at the earliest and address all your concerns to your satisfaction

Assuring you of our best services at all times.

Thanks and regards,
Kotak Team
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    V
    vasantha.seenappa
    from Bengaluru, Karnataka
    Jun 28, 2013
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    Address: Bangalore, Karnataka

    Dear sir
    I vasantha.s having a kotak urbaane credit card no-[protected].I had applied for kotaak urbane gold
    credit card Application no[protected].I have received a letter saying that the application for kotak urbane gold credit card has been rejected.As i am your customer from past 2 years and i do not have any outstanding.I want to know the reason for cancelling my application.
    Regards
    Vasantha.s
    Aug 14, 2020
    Complaint marked as Resolved 

    Gold credit card — Gold Credit Card

    I have applied for for HSBC credit card Sr No. 7120896 one month back. Kindly inform my status.

    Rohit

    [protected]

    credit cards — Credit Card Application Rejection

    I have applied for banks credit card of Axis bank and Barclays they told me me that your application is rejected How i will know my rating. If the financial institutions gives the rating without telling the customer why not we have the right to know whether they are worng or not.
    Resped Sir,

    Kindly tell why other bank Refuse my apllicatoin for credit card.

    Kindly contact me on [protected]

    Regurds,

    HIMANSHU TRIVEDI.

    gold credit card — GOLD CREDIT CARD

    FROM,
    MADAN CHATANDAS RAHEJA,
    NEEL NANDINI B, 69,LINKING ROAD,KHAR,BOMBAY 400 052
    MOBILE [protected] (4P.M.-6.30P.M.STRICTLY)
    TO,
    THE HSBC, (CREDIT CARD DEPT.)
    BOMBAY 400 001

    GOLD CREDIT CARD NO.[protected]
    DEAR SIR,
    I AM EXTREMELLY VERY VERY SORRY INSPITE OF MAKING COMPLAINTS REGARDING THE ARROGANT BEHAVIOUR OF YOUR PRESTIGIOUS BANKL’S COLLECTING AGENTS AGAIN & AGAIN GO ON HARRASSING.IF THIS IS THE ATITUDE OF YOUR ESTABLISHMENT,I CAN SURRENEDR MY CREDIT CARD FORTHWITH ALTHOUGH I A M USING THE SAME SINCE MORE THAN 15 YEARS.I HAD MADE PERSONAL COMPLAINT 2 MRS DEEPALI (BANDRA BRANCH) ON 23RD MARCH 2010,AT 10.20 A.M.AGAIN ON HOTLINE NO.ON 9TH APRIL 2010 (MR.RAKESH).TIME 11 A.M.,AGAIN ON HOTLINE ON 14TH April 14, 2010 (MR.SURJIT)TIME 5 P.M.
    THE AGENTS ESPECIALLY MR.DATTA ,MR.NEEL,MR.DAYANAND.MR.YOGESH.I CAN SUBMIT THE TEL NOS OF THE ABOVE PEOPLE.2 DAY THEY HAD COME TO MY HOUSE & USED ROWDY LANGUAGE WITH THE SECURITY & THREATENED THAT THEY WILL BREAK MY HOUSE,CAR ETC;IF THIS IS THE CASE ,I HAVE NO OTHER ALTERNATIVE 2 MAKE POLICE COMPLAINT & ALSO INFORM THE OMBUDSMAN DEPT.
    MANY A TIMES WHEN I REQUEST FOR THE STATEMENT WHEN NOT RECEIVED ,THE BANK CHARGES RS.100/- WITH NO FAULT OF MINE.THE BANK IS CHARGING OVERLIMIT CHARGES WHEN THE INTEREST AMOUNT ETC;IS INVOLVED.HOW WILL A PERSON COME 2 KNOW ABOUT THE OVERLIMIT UNLESS ONE RECEIVES THE STATEMENT ON TIME.U ARE EARNESTLY REQUESTED TO KINDLY DO THE NEEDFUL IMMEDIATELY,
    SORRY FOR THE INCONVIENCE CAUSED 2 YOUR GOODSELVES IS EXTREMELLY REGRETTED,
    THANKING YOU,
    YOURS TRULY,


    (MADAN C.RAHEJA SENIOR CITIZEN)
    Dear Sir,

    We understand your dis-satisfaction with the services rendered for your Credit Card application. We would like to inform you that our Credit Card official is investigating the matter and assure that you will be in receipt of a reply shortly providing necessary clarifications.

    Assuring you of our best services at all times.

    Thanks and regards,
    Kotak Team.
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      brijesh m patel
      from Anand, Gujarat
      Jun 21, 2013
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      Address: Anand, Gujarat

      i am using kotak credit card before four month and i deactivated with customer care center at that time on 30th of march 2013 and i paid 250RS of my total bill amount in cash at vv nagar branch as customer representative said to me and also at branch office also i conform regarding my card deactivation and they said ok if you pay 250 rs theen your card will deacivate.

      But before two day i get a call from bank and they said you have to pay 2025/- RS for your credit card

      i am not agree to pay extra charges because i make payment 250RS before the date said by customer representative then why theis extra charge if i already deactivated the card.

      And if card is not deactivated then why bank not inform me regarding extra charges and they have not send ed any monthly statement on mail or on home address.

      i have not received any monthely statement or bill from bank from last four monthe.

      so please help me and consider my complain
      Aug 14, 2020
      Complaint marked as Resolved 
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        G
        goparajug
        Jun 20, 2013
        Resolved
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        Without disbursing loan amount deducted my EMI

        Address: Hyderabad, Andhra Pradesh

        In my personal loan, it is a balance Transfer from Citi Bank to Kotak Bank with 2% lesser interest rate offer as committed by Kotak bank. Without disbursing loan amount deducted my EMI from the same Kotak bank saving's account. After given complaint they have not reacted and given mail after one month and saying that your address verification is negative and asking me for Loan Cancellation Letter duly signed by me and one cheque for...
        +3 photos
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        harirambabu
        from Bengaluru, Karnataka
        Jun 12, 2013
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        Kotak Bank - Salary Account

        Address: Bangalore, Karnataka

        I am Harirambabu M R, opened salary account in Kotak bank on June 2011.
        Saving A/C Number: [protected]
        Before opening the account, Kotak bank representatives given lot of good information(but really, all are fake) about the bank.
        But after opened the account , i faced the following issues.

        1. I have given the request to change my mobile number - They took 3 months to change the mobile number.
        2....
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        Kemsy
        from Hyderabad, Telangana
        Jun 9, 2013
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        Address: Rangareddy, Andhra Pradesh

        Hi.I had an account with Kotak Mahindra Bank for some time.I submitted a request for the account to be closed on 27th April at one of its branches.Address-Ground Floor, Plot No. 964, Vasanthnagar Colony, Hydernagar Cross, Kukatpally,, Dist. Ranga Reddy, Hyderabad 500072, Hyderabad, Andhra Pradesh 500072 The person incharge tore my checkbook and debit card infront of men and assured that the account will be closed and i also received the F&F amount as Rs. 102.My account status still shows :Active.I wrote a complaint to the bank on 29/5/2013.These people denied any knowledge of it.Then when I gave them the details they never got back to me.Plesae find the conversation below.

        " Me to Customer Care Officer 30 May 2013 22:04

        Hi,
        I submitted the request at Kotak Mahindra Bank ? Branch/ATM
        Ground Floor, Plot No. 964, Vasanthnagar Colony, Hydernagar Cross, Kukatpally,, Dist. Ranga Reddy, Hyderabad 500072, Hyderabad, Andhra Pradesh 500072 ?
        [protected].
        The person incharge tore my checkbook and debit card infront of men and assured that the account will be closed and i also received the F&F amount as rs. 102.
        Customer Care Officer to Me 30 May 2013 10:12



        Dear Mr. Kumar,
        This has reference to your email dated May 29, 2013.
        With respect to your query regarding Account closure, we request you to write back to us with exact location of branch so that we will be able to assist you.
        The reference number for this query is 1-[protected].
        Assuring you of our best services at all times.
        Regards,
        Aarti Ghag
        Customer Correspondence Team
        Automated Reply 29 May 2013 03:22


        Thank you for writing to us.
        We are in receipt of your Query regarding Others, Others. Your Service Request Number is 1-[protected].
        To enable us serve you better, please quote the above mentioned Service Request Number while communicating with us.
        Me to Customer Care Officer 29 May 2013 03:20


        I had already submitted a request for closure of this account.I personally visited one of your branches in Kukatpally,Hyderabad and handed over my check book and Debit card on 4/27/13.May i know why this account status shows "Active"."



        My friend accidently transferred an amount of Rs 500 to this account.Ideally such transactions should reverse.But,it still went through and these people charged me Rs 393.26 as Lien.Is this a smart way to make money.I take it as a harrrasment.
        Aug 14, 2020
        Complaint marked as Resolved 

        Kotak Mahindra Credit Cards — Harrasement

        Recovery agents from Kotak mahindra bank call and harrase my parents and friends on regular basis. They have even gone down to such an extent where they use dirty and filthy language.
        we have been holding our currant and saving account in lajpat nagar branch of kotak mahindra bank and we have an inbound volume of aprox 200-300 cheques par month. when ever an inbound chq bounced the staff of above mantiond branch do not hand over tha bounced chq even after all the procedure are followed on some pretext or other which is the continus source of harrassment to us. two people from our organisation have to be continuously running arround leaving all the other jobs aside just to full fill the banks requirment when we aproched the beanch manager Mr. Rajat he told us in a very discourteous manner that we should close our account with kotak mahindra bank and also told us to get out the bank pramises if a retail banking executive behave in such a manner with coustmer then it is high time that people should stop banking with kotak mahindra
        Hello,

        I am Dhiren Saluja and I owned a Kotak Mahendra Credit card# 4166 **** **** 0649 in 2008, I was making payment towards this card regularly but due to some financial difficulties and unavoidable circumstances I fell behind this bill.Recenetly 4 representatives from the bank visited my house on 29th feb 2012, two of them named Sumit Aggarwal([protected])&Jagbir Singh([protected]) and they visited my house in absence of me and my parents and harassed my wife(Sonia Saluja) when she was all alone , they threatened her to pick up all the stuff from the house whether it belongs to me or not, they also threatened her to call police and because of this they took a cheque from her in amount of INR 43000 forcefully and they said it will not be presented to the bank, it is just a security to make a settlement and now refused for settlement.Just because of all this my whole family is in tension and stress.My father is a blind person and its difficult for him to overcome the situation as one of them came to my house yesterday, but he is not ready to settle the bill and asking for the whole amount in 1 shot.I can pay in installments but I cannot shell out the whole money in 1 go as I have a family which includes my 4 year old daughter as well.I have to fulfill their needs.The person who came to my house yesterday spoke to to my brother and said nothing can be done now and threatened him that Kotak mahendra bank can make situation worse when it comes to legal due which his wife had a panic attack and was unable to breathe, they just got married few months ago, I can provide with the doctor's prescription as they went to Sehgal nursing home for her check up and Doctor said that its because of tension and panic.Situation at my home has become very critical.If anything happens to anyone of my family members then Kotak mahendra bank will be liable to for it.They also said that Summons have been served but I didn't receive any, I don't know if they have given it to someone else.

        Please help me out on this, I will be highly obliged.

        Thanks
        Dhiren Saluja
        [protected]
        Dear Mr. Saluja,

        We regret the inconvenience caused to you. We have taken note of your concerns and our bank officials are looking to the concerns highlighted in you above post and will get back to you shortly. Request you to write to solutions.[protected]@kotak.com for further assistance.

        Further, we would suggest not writing any sensitive information such as credit card / contact details on social media as such for security reasons.

        Regards,

        Kotak Support Team
        I M CHEATED BY KOTAK MAHINDRA BANK CREDIT CARD SALES REP. WHO MADE FALSE COMMITMENTS AND NOW THE KOTAK CUSTOMER CARE IS BEING RUDE TO ME AND FORCING ME TO PAY THAT ANNUAL FEE. I HAVE NEVER USED KOTAK CARD, AND WITHOUT MY KNOWLEDGE AND CONSENT CARD IS RENEWED AND I AM SENT A STATEMENT WITH CHARGE OF ANNUAL FEE.
        WHEN I CONTACTED CUSTOMER CARE, THEY ARE FORCING ME TO PAY THE ANNUAL CHARGE THEN ONLY CARD WILL BE CANCELLED. IF KOTAK MAHINDRA CREDIT CARD DO NOT REVERSE THE CHARGE AND CANCELL CARD, I HAVE DECEIDED TO INVOLVE PRINT MEDIA AND CONSUMER COURT FOR JUSTICE AND MAKING AWARE GENERAL CUSTOMER ABOUT KOTAK'S CHEATING.
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          J
          Jayparwani
          from Mumbai, Maharashtra
          Jun 4, 2013
          Resolved
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          Address: Maharashtra

          I wanted a personal loan and so first I approached HDFC bank. They were ready to give me personal loan at interest rate 15.5%.
          Till the time I was thinking to apply, I got a call from Kotak Mahindra Bank regarding personal loan. After few rounds of discussion they agreed to give me a personal loan at interest rate @ 14.75%.
          But this was communicated verbally over phone.
          I have account in Kotak Mahindra bank since 4 yrs and the experience was good so it dint came to my mind to get this interest rate over mail.
          The executives who were in discussion with me were very confidently saying that interest rate charged will be not a penny more than 14.75%.
          Even while signing the sanction letter, interest rate was not mentioned on it. I, therefore explicitly called bank and asked where will my interest reflect.
          I got an answer that a document will be posted to my home address where is the interest rate and calculation will be mentioned.
          But there was no such document delivered to my address having interest rate.
          When asked they gave me some calculation about how emi was calculated and gave some fraud formula.
          After lots of trouble the amount was credited to my account.
          After couple of months, I saw a section in netbanking account regarding personal. (As i have account in same bank they linked this personal loan account with my savings account).
          Now when I see this details of personal loan in my net banking account, there is a disaster.
          The Interest rate applied to me shows 17.454%.
          I really did a big mistake to believing them personally.
          I have dropped a mail and communicated to them over phone regarding this fraud, but Bank is not at all responding.
          Aug 14, 2020
          Complaint marked as Resolved 

          individual — Regarding Discussion.

          Dear sir,
          Greetings of the day.
          sir, I had taken a broad band connection from Ortel communication.Since last three months i am facing lots of problem regarding this. Nobody is able to answer my question and tries to shot out my complain. Always telling that your complain have been forwarded to technical deptt. and will be solved very soon.But this is a regular baseless commitment from them. Since six days i have no net connection.Since last three month at least minimum of four to five days my net has been disconnected due to technical fault from Ortal deptt. As they are a leading company, if I ask them for quick responce, they advice me for disconnection. So finding no other way i am decided to disconnect the line . So please through this message i am requesting you to disconnect my line and obliged.
          Thanks and Regards.
          Sandeep Sen.
          Membership No-793920.
          G-A-33
          Niladree vihar.
          Bhubaneswar.
          Mob-[protected].

          bank interest — did not get bank interest

          did not get my bank interest (FD/MIDR) from one year of Rs 1 lac . i want to file complaint and need my interest and compensation. [protected], [protected] abhishek bansal b-15 kamla nagar near central bank agra.
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            N
            neerajsharmapatiala
            May 26, 2013
            Resolved
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            Resolved

            Address: Patiala, Punjab

            Sir,
            I was working in Kotak Mahindra Bank from 16 July 2007 till 15 June 2010 as Deputy Manager, and my employee code is 13579, before this I was working in HDFC Bank, I have submitted all form required for the Full and Final payment of my PPF but the same has not been credited to my Kotak Bank account no. [protected] till date.

            You are kindly requested to look into the matter and get the Full and Final payment of my PPF. My E-mail address in [protected]@yahoo.com, and will be thankful if the update is mailed to me.

            Regards
            Neeraj Sharma
            Aug 13, 2020
            Complaint marked as Resolved 
            Hi Neeraj,

            We wish to state that your concerns have been forwarded to the respective department for further investigation and assure you of a reply from them at the earliest.

            Assuring you of our best services at all times.

            Thanks and regards
            Kotak Team.
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              S
              samharsh81
              from Bengaluru, Karnataka
              May 24, 2013
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              Address: Mumbai City, Maharashtra

              Complaint against Kotak Bank Personal Loan department, where in they approved my loan on 29th April 2013, however they did not disburse the loan till the 15th May 2013. now they sent me a letter saying that my emi is due on 1st June 2013. I have no problems paying the emi, however they have charged me the interest for the entire month from 29th April till 31st may 2013.

              They disbursed the amount after the 15th so then the interest should be charged from the disbursement day right?

              They are now saying this is our policy and we will charge emi from the approval date, does that mean they will approve the loan and not disburse it for any number of days they want and still charge interest for the same period?

              I want to raise a complaint against this. Prasad Mahadeshwar relationship manager and his manager Pinkesh Panchal have been playing games with me since 15days and have harrassed me to the core

              Prasad did not disburse the loan kept cheques wtih him for 15days and now asking me to pay the interest is not fair.

              i demand the reversal of 15days interest which equals to Rs3500/- (calculation below)

              Calculation : 14% interest on the loan
              Amount - 600000/-
              600000 * 14% * 1/12
              =7000/- for a month

              so 15 days interes is 7000/2 = 3500

              Which i am claiming from kotak and complaint against such employees who are delaying the process saying they have too much work and making customers pay the interest for which they are not liable to pay
              Aug 13, 2020
              Complaint marked as Resolved 

              Kotak Mahindra Bank — incorrect interest charged

              kotak mahindra bank CRN NO 5662736 credit card account
              kotak bank has charged me above 30 thousand rupees as interest on debit balance, which was due to mistake of a travell agency, also debited my account for excess amount and kept the credit balance for more than 7 months,i have requested them a lot that either they reverse the interest charged by them or give me the interest for my credit balance.
              Mr Nayan

              It is a pity to hear what has happened to you I think you should take this matter up seriously. I have been working with people in this situation and I can see what it is doing to them. If you are still have an issue and need advice I can be contacted on[protected] or emailed at [protected]@debtdoctorindia.com

              Regards,
              Timothy
              Dear customer,

              We collected the applicable interest and late payment fees, as repayment towards your Kotak Credit Card dues was not initiated on time.

              We have also observed from our records that statements were being delivered to you regularly, reflecting the credit balance. However, your request for refund of excess balance was received in March 2011 and as the same was credited to your saving account within the month, we will be unable to provide interest on the credit balance.

              Regards, Kotak Support Team
              Dear Sir,

              Trust our Bank officials have already spoken with you and assure that all your concerns will be addressed to your satisfaction at the earliest. We would like to inform that you will also be in receipt of an email communication from the Bank's end with regards to your concerns raised. The Service Request number is 1-[protected].

              Assuring you of our best services at all times.

              Thanks and regards,
              Kotak Team.
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                piyush Kashiwala
                from Mumbai, Maharashtra
                May 20, 2013
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                Address: Ahmedabad, Gujarat

                kotak mahindra Bank has issue credit card with out any permission I did not apply for credit card, however kotak bank issue credit card and i did not use card and i have discuss with consumer help line then after bank is sending me a fee charge , late fee and payment letter,
                My self Piyush kashiwala
                Mail Id [protected]@yahoo.com
                Dear Mr. Kashiwala,

                Sorry to hear that. We assure you that our Credit Card official will contact you at the earliest to address all your concerns to your satisfaction.

                Assuring you of our best services at all times.

                Thanks and Regards,
                Kotak Team.
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                  V
                  Vaibhav Dhasmana
                  from Mumbai, Maharashtra
                  May 18, 2013
                  Resolved
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                  Resolved

                  Address: Mumbai City, Maharashtra

                  I had invested Rs20 lakhs into an FMP (Fixed Maturity Plan) Kotak Series 86, Growth, INF174K01II9 on 24/04/2012 through my HSBC NRE account[protected] for a period of 370 days.

                  I have received a maturity amount of Rs21,53,462.81 on the 29/04/2013. Kotak has deducted a TDS of Rs39,820 (22% tax) which has been done erroneously. Clearly capital gains tax laws in India state that tax applied should be lower of 11% or 22% adjusted for indexation. Kotak admits that they did not get the inflation figures from CII which are to be used for indexation. I find this surprising considering that the other FMP maturities that I have received have this adjustment made. Why should a figure avalable from a government body not be available to Kotak.

                  My correspondence with Kotak has been futile in securing a refund from the company for this erroneous tax deduction with Kotak advising me to claim tax refund as a part of the filing. I am not sure why I should get into the hassle of getting a refund for an error being committed by Kotak.

                  The company's vindictiveness and non chalance in dealing with the situation has been very surprising, as has been their dismissiveness towards refunding the Rs39,820. I would request the help of this forum in highlighting such practices of AMCs like Kotak to other investors.

                  Thanks.

                  Best regards.
                  Vaibhav

                  [protected][protected]
                  Vaibhav Dhasmana
                  +[protected]
                  vaibhav.[protected]@gmail.com
                  Aug 13, 2020
                  Complaint marked as Resolved 
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                    M
                    mohammad1987
                    from Pune, Maharashtra
                    May 17, 2013
                    Resolved
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                    Resolved

                    Address: Pune, Maharashtra

                    Hi, I have a Salary account with Kotak Mahindra Bank in Jan-2010 which had a tie up with my previous organisation, i left it in June-2011 and in Sep-2011 i joined a new organisation. Firstly i was told that if in your account you salary is not credited for more than 3 months your account will be converted to normal saving account. So for this reason i have kept a good amount in my account in kotak bank which is more than their monthly average balance, I have also criteria all the required documents, Now they say for converting your account to saving you should give a application and as you have not done so your account is debit freezed, now the time elapsed between this is more than a year, and now they have issue, i am screwed now as i cannot use my money, I am getting really harassed and frustrated by all these things, they come up with new issues in every alternate month with my account. I thought that they are very good in services but now i know the truth. Can i know please what is the legal procedure to be taken. As there is no synchronization between customer care executive and bank head. they do not know what is the correct procedure, they never intimate customers before taking action against their accounts. Please suggest me what should i do now.
                    Aug 13, 2020
                    Complaint marked as Resolved 
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                      saxenamaneeka
                      from Mumbai, Maharashtra
                      May 16, 2013
                      Resolved
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                      Resolved

                      Address: Lucknow, Uttar Pradesh

                      This is to bring to your knowledge crucial facts related to a fake recovery racket running in Lucknow (Uttar Pradesh) and New Delhi. The modus operandi of the racketeers involved in this is thus - the racketeers call former-debtors of various financial institutions and mentally harass and threaten them and their family members by impersonating themselves to be either Police or CBI personnel, or officers of Courts of Law. Shockingly, even a lawyer (as stated by the racketeers) is involved in the running, functioning and furthering of this filthy and fraudulent racket.

                      I, Maneeka Saxena, and my parents, were subjected to such a racketeering attempt recently; however, we did not end up falling prey to this racket. The facts leading to the present complaint are as follows:

                      In 2006, my father had taken a loan of
                      Rs.80,000 from ABN AMRO Bank,
                      Lucknow, for a shop, which loan was fully repaid in or around 2007. However, on Monday, 13.05.2013, I received a call between 12 noon to 12:30 p.m. from +91-[protected]. The caller, after introducing himself as Ashok Jaitley, stated that he was calling from the Central Bureau of Investigation, New Delhi, and had instructions to arrest me and my father for committing fraud. He also threatened that he would get me blacklisted and would ensure that I lose my job and do not get any job in the future, thereby spoiling my entire career. It was frightening to know that this person knew everything about me and my job. Sensing some sort of foul-play, when I asked him to share his complete details such as designation, etc., he didn't give any; on the contrary he asked me to call an advocate looking after the alleged criminal case against me and my father. Since I was very scared and felt threatened, I called on the cell-phone number ([protected]) given to me by Ashok Jaitley, which was allegedly being used by an advocate at the Tees Hazari Court, New Delhi, namely Vijay Ramani, with his Chambers at Chamber No.56, Civil Wing, Tees Hazari Court. During my telephonic conversation with this advocate called Vijay Ramani, I was threatened with immediate arrest in the next 2 hours in the event I failed to deposit Rs.1 Lakh with the Kotak Mahindra Bank in the next 2 hours. I was shocked to hear this, and therefore inquired from him as to why, and pursuant to which criminal case, I was being pressurized to deposit such a huge amount with the Kotak Mahindra Bank (a bank with which I have done no business); however, Vijay Ramani completely disregarded my inquiry, and failed to give any detail about any criminal case against me and/or my father. Rather, he falsely told me that your father had taken a loan of Rs.1,50,000 from Barclays Bank, and due amount on this was presently at Rs.2,90,000 (including the interest). Further, I was threatened that getting into any kind of litigation was futile as the said amount would not get reduced; instead, he warned that an out-of-court settlement was the only choice left with me as that would require me to deposit only Rs.1,00,000 in the next 2 hours. I was also told that there was an imminent threat of my entire family getting arrested if I did not heed to his advice.

                      Being under an extremely pressurizing situation, I called my mother in a perplexed and scared state and told her the whole thing. My mother, getting worried, also spoke with these two persons who told her to go to the backside of Kotak Mahindra Bank, Shahnajaf Road, Lucknow, with the amount stated, where a person named Vijay would be waiting to take the deposit-money. When my mother told these persons that she'll be sending her husband (my father), she was told that only she should come, and should not send her husband. My mother, in turn, informed my father about the incident, who went to the Kotak Mahindra Bank and spoke to the Manager. The Manager denied the causation of the above-mentioned calls and criminal case against my father and me.
                      Thereafter, my father met the person named Vijay at the back-side of Kotak Mahindra Bank, Shahnajaf Road, Lucknow, who said that he was sent by Advocate Vijay Ramani to collect the amount due. When my father told this person called Vijay that he didn't owe any money to any bank, Vijay said that he had merely been instructed to collect the money from my father and produced some loan-account statement. After seeing this loan statement, my father told this person Vijay that he had the instalment-payment receipts of the loan taken in 2006, and could show the same to Vijay the next day. To this Vijay agreed, and told my father to see him the next day at the same place around the same time. Though, both persons, namely Ashok Jaitley (+91-[protected]) and Vijay Ramani ([protected]) had pestered me and my mother the entire day with their calls, their calls stopped coming after my father met this person named Vijay at Shahnajaf Road, Lucknow. Further, these two persons even switched off their phones after my father met this person. Surprisingly, when my father went to the same place at Shahnajaf Road on 14.05.2013 and 15.05.2013, the said person was not found.

                      Another thing to note is that these people called only me and my mother, and when we suggested that they should speak to my father, they became reluctant to do so. Meaning thereby that these racketeers only try to trick females and extort money from them.

                      Also, when I did a google search for "Vijay Ramani Advocate", I found two other posts referring to him on the internet, and indulging in the same kind of racket and extortion. The links to these internet posts are http://www.consumercomplaints.in/complaints/icici-credit-card-c335588.html

                      http://www.consumercourt.in/mobile-billing-problem/112294-error-idea.html.

                      Kindly look into the matter as it is of serious concern. This is nothing but a mode of extorting money from innocent people through serious mischief. I believe this is a very big racket running on a large scale and making innocent people their victims by harassing them. Such sort of mischief should be tracked immediately and nipped in the bud.
                      Aug 13, 2020
                      Complaint marked as Resolved 

                      Barclays Bank — Total Harressment

                      Every day Barklays Bank representative are calling From Tel No.[protected], Mulund Branch, for P.L.
                      Inspite of Rejecting Their Proposal they keep on Calling Regularly for Last 3 Months.

                      Not Less than They Have called around 100 Times.

                      On Scolding them with Even Bad words
                      they do not stop & Say that they are NOT GETTING ANY ANGRY WHEN WE scold them.

                      This is shame on part of India that, that are working for Foreign Bank & want to Hartrase & Loot their Indian fellow citizens.

                      V. Strict Action should be taken against Them

                      Regards
                      Dinesh Manik

                      ABN AMRO ACCOUNT — ATTEMPT TO FRAUD BY ABN AMRO BANK TO ME

                      I am having an account in ABN AMRO BANK, i was shocked when i came to know that most of the details mentioned at ABN AMRO end of my account are wrong, they have misplaced the form which i submitted at time of creating my account with the ABN AMRO.
                      ABN AMRO has attached some other form in place of my form in the file.
                      My money is blocked at ABN AMRO end and i am unable to withdra my money from last 20 days.
                      There is a possibility the same may be the case with other account holders also.

                      ABN AMRO Bank — Harrasment and unnessasary Call

                      Dear Concern,

                      This is regarding the call from customer care on my cell no [protected] for the recovery of payment which cards doesnt belongs to me. I am getting calls from customer care form ABN Amro Credit Card payment. They always ask Mr. Anand Singh Negi, after my repetitive request for i.e there is no Mr.Anand Singh Negi and kindly update your database as i dont want anymore calls. But they are not taking any appropriate action sinace last three four months, this is so much frustating and mental torture.

                      So I request you to see in this matter & I expect no more such calls from yourside.

                      Regards,
                      Neha Bhatia

                      ABN AMRO Bank — Compliant against unnecessary threat and harrasment from Bank for payment which is not due from me

                      I was having ABN Amro credit card which I stopped using in 2007 when I came to know about the unnecessary charges the Bank was leving on me such as Insurance Premium, etc. I requested Bank to CLOSE my account after reversing these unncessary charges levied to me. I was told one amount by the Bank and after paying that the Bank said my account will be closed and a letter will be issued to me. I paid that amount in Feb 2008 but till now I have not received any CLOSURE letter. My acc is still active and bank the charges are being levied to me since then. Noe the acc is showing out standing of 10,000/- which is actually not due from me. and the bank people are harrasing me for payment of the same. PLease help

                      Kotak Mahindra & ICICI Bank. — Harassing Calls

                      Hi,

                      My Name is Arun S Nair. Its since more than two years I m having connection of IDEA Postpaid. Im repeatedly getting fake calls in Name of Arun Bikubhai Patel with a argument of payment due to Kodak Mahindra Bank & ICICI Bank.

                      I ve put a complaint in IDEA main branch office & have also attended all the calls & requested them that its a wrong No. & I m not the one you looking for.

                      Now this calls have started harrasing me daily.. Even my mobile No. [protected] is DNC block No. Still there are calls from the banks every day.

                      Please do the needful & help me avoiding this calls..

                      thanks
                      Arun S. Nair
                      Dear Arun,

                      We're sorry to hear about your experience.
                      We'll contact you and work to address your issue at the earliest.

                      Regards,
                      ICICI Customer Service Team.
                      Dear Concern,

                      This is regarding the call from customer care on my cell no [protected] for the recovery of payment for a person whom I do not know. I am getting calls from customer care form ABN Amro loan payment. They asked me to make payment on behalf of Mr. Jayendra Roy Chowdhury, whom I do not know. further to your attention, I got the cell no of the person and even talked to that person.
                      So I request you to see in this matter and take appropriate step so that I receive no more calls from your customer care.

                      Regards,
                      Sudipto Chakraborty
                      Sir/Madam,

                      I'm repeatedly getting call from ABN amro Bank customer service requesting Mr. Prithiv raj whom I don't know. Also i have clearly explained the representative regarding that they have been reaching us at[protected] incorrecly.

                      But they are understanding that and they have not updating this information into their system which makes us irritating. If its continue i will be forced to make necessary action to stop them by law.

                      Balaji
                      [protected]

                      Kotak Mahindra Bank — haressment case

                      keeping a costmer chq for last 7 days and not clearing it.when it already been debited from issueing person account .And on top of that not even telling the reason.Kindly help us out.

                      Name : Amit sharma

                      Mob no: [protected]
                      Dear Mr Sharma,

                      We apologize for the inconvenience caused and request you to write to solutions.[protected]@kotak.com with your account number, the cheque number and date, details of the issuing bank and the location where you deposited the cheque (branch / ATM). Once we receive this information, our team will contact you with an update.

                      Regards, Kotak Support Team

                      ABN AMRO Bank — Harassing customer

                      I had a ABN AMBRO Credit card but i never received statement on time in my last transation thow i paid my outstanding on time my statement showed latepayment fees for which i confirmed the call center which they assured will get reversed in the coming statement but after 4 years i came to knoe that my name was in civil & outsatnding was 2500 that to i was ready to pay at a sattelment of 1500 but no one revert back
                      Dear Sir,

                      This is to bring to your knowledge crucial facts related to a fake recovery racket running in Lucknow (Uttar Pradesh) and New Delhi. The modus operandi of the racketeers involved in this is thus - the racketeers call former-debtors of various financial institutions and mentally harass and threaten them and their family members by impersonating themselves to be either Police or CBI personnel, or officers of Courts of Law. Shockingly, even a lawyer (as stated by the racketeers) is involved in the running, functioning and furthering of this filthy and fraudulent racket.

                      I, Maneeka Saxena, and my parents, were subjected to such a racketeering attempt recently; however, we did not end up falling prey to this racket. The facts leading to the present complaint are as follows:

                      In 2006, my father had taken a loan of
                      Rs.80, 000 from ABN AMRO Bank,
                      Lucknow, for a shop, which loan was fully repaid in or around 2007. However, on Monday, 13.05.2013, I received a call between 12 noon to 12:30 p.m. from +91-[protected]. The caller, after introducing himself as Ashok Jaitley, stated that he was calling from the Central Bureau of Investigation, New Delhi, and had instructions to arrest me and my father for committing fraud. He also threatened that he would get me blacklisted and would ensure that I lose my job and do not get any job in the future, thereby spoiling my entire career. It was frightening to know that this person knew everything about me and my job. Sensing some sort of foul-play, when I asked him to share his complete details such as designation, etc., he didn't give any; on the contrary he asked me to call an advocate looking after the alleged criminal case against me and my father. Since I was very scared and felt threatened, I called on the cell-phone number ([protected]) given to me by Ashok Jaitley, which was allegedly being used by an advocate at the Tees Hazari Court, New Delhi, namely Vijay Ramani, with his Chambers at Chamber No.56, Civil Wing, Tees Hazari Court. During my telephonic conversation with this advocate called Vijay Ramani, I was threatened with immediate arrest in the next 2 hours in the event I failed to deposit Rs.1 Lakh with the Kotak Mahindra Bank in the next 2 hours. I was shocked to hear this, and therefore inquired from him as to why, and pursuant to which criminal case, I was being pressurized to deposit such a huge amount with the Kotak Mahindra Bank (a bank with which I have done no business); however, Vijay Ramani completely disregarded my inquiry, and failed to give any detail about any criminal case against me and/or my father. Rather, he falsely told me that your father had taken a loan of Rs.1, 50, 000 from Barclays Bank, and due amount on this was presently at Rs.2, 90, 000 (including the interest). Further, I was threatened that getting into any kind of litigation was futile as the said amount would not get reduced; instead, he warned that an out-of-court settlement was the only choice left with me as that would require me to deposit only Rs.1, 00, 000 in the next 2 hours. I was also told that there was an imminent threat of my entire family getting arrested if I did not heed to his advice.

                      Being under an extremely pressurizing situation, I called my mother in a perplexed and scared state and told her the whole thing. My mother, getting worried, also spoke with these two persons who told her to go to the backside of Kotak Mahindra Bank, Shahnajaf Road, Lucknow, with the amount stated, where a person named Vijay would be waiting to take the deposit-money. When my mother told these persons that she'll be sending her husband (my father), she was told that only she should come, and should not send her husband. My mother, in turn, informed my father about the incident, who went to the Kotak Mahindra Bank and spoke to the Manager. The Manager denied the causation of the above-mentioned calls and criminal case against my father and me.
                      Thereafter, my father met the person named Vijay at the back-side of Kotak Mahindra Bank, Shahnajaf Road, Lucknow, who said that he was sent by Advocate Vijay Ramani to collect the amount due. When my father told this person called Vijay that he didn't owe any money to any bank, Vijay said that he had merely been instructed to collect the money from my father and produced some loan-account statement. After seeing this loan statement, my father told this person Vijay that he had the instalment-payment receipts of the loan taken in 2006, and could show the same to Vijay the next day. To this Vijay agreed, and told my father to see him the next day at the same place around the same time. Though, both persons, namely Ashok Jaitley (+91-[protected]) and Vijay Ramani ([protected]) had pestered me and my mother the entire day with their calls, their calls stopped coming after my father met this person named Vijay at Shahnajaf Road, Lucknow. Further, these two persons even switched off their phones after my father met this person. Surprisingly, when my father went to the same place at Shahnajaf Road on 14.05.2013 and 15.05.2013, the said person was not found.

                      Another thing to note is that these people called only me and my mother, and when we suggested that they should speak to my father, they became reluctant to do so. Meaning thereby that these racketeers only try to trick females and extort money from them.

                      Also, when I did a google search for "Vijay Ramani Advocate", I found two other posts referring to him on the internet, and indulging in the same kind of racket and extortion. The links to these internet posts are http://www.consumercomplaints.in/complaints/icici-credit-card-c335588.html

                      http://www.consumercourt.in/mobile-billing-problem/112294-error-idea.html.

                      Kindly look into the matter as it is of serious concern. This is nothing but a mode of extorting money from innocent people through serious mischief. I believe this is a very big racket running on a large scale and making innocent people their victims by harassing them. Such sort of mischief should be tracked immediately and nipped in the bud.

                      Yours truly,
                      Maneeka Saxena
                      Hi Sir,

                      Today 24 dec 2013 I got a call from some debt management guy working in ABN AMRO bank stating that there is a non bailable warrant being passed to arrest my father for not paying some credit card amount which was taken more than 5 years back.He then gave me an advocates number ADV. Ashok Jaitley.And when i talked to him he asked me to pay the amount of 69000 by 3 pm that day or else my dad will get arrested.

                      Then later a lady from kotak mahindra bank which is part of ABN AMRO now, asking me to make the payment to an account, to which i replied i will only make the payment on behalf of the credit card number, not into any account.They are calling me continuously to make the payment.
                      Please help...

                      The names sounded similar to what saxenamaneeka had in her complaint.

                      When i searched the number in TRUE caller app it showed the number is on some ADV. Ramani.
                      Hi,
                      My Father had ABM AMRO Credit card and we made complete payment of the amount made in 2009 and i had also taken all the required documents and receipts now all of a sudden after 6 years some lady call me up and says i am calling from kodak banks from this no. [protected] and say that payment is due when i said them that i had made complete payment to banks they tell me to mail my account closing certificate when i said i need a official mail form your they are not ready to send it and blame me that sir this means your payment is due this was 3 months back and in this three months they have not yet send me their official mail and today on[protected] all of sudden they call and said sir your payment is balance i again said that send me official mail from your side they have again said ok i will do but biggest problem this unnecessary harassment not only create mental troma to my dad who is 60 yrs old but also is their way of speaking they wud start a call buy blaming you and will end call by using very tromatic language i dont rele know what kind of independent country we are staying were such banks are allowed to do ransom call still there they are not rusticated to jail were as one simple comment to our politician can rusticate you to jail, i did suffer alot this banks recover guys not only threaten me to kill my dad of make hostage of him but also gave bad world on my parents which is very bad and once a person amn ambro also said if my dad dont pay he will put my mother and sister in prostitution and each word that i use hear are true.
                      This happened to me yesterday that is 23.01.2014 but this time the caller told that he was sub inspector Yadav at Tis Hazari Court, New Delhi and his contact number is [protected] and the Advocate was Ashok Jaitly whose number is [protected]. When my Lawyer uncle spoke to him, he said to talk in Hindi. What a thing a lawyer in Delhi does not understand English.Then when today we are calling them they are not answering our calls. Thanks Maneeka for letting us know on this matter.
                      Adding two more numbers +91 [protected] and +91 [protected], i received same kind of call like Lawyer Vijay Ramanai has filed the case against you etc.. etc... So if you get any call from these numbers then pls avoid.
                      This is to bring to your knowledge crucial facts related to a fake recovery racket running in Chennai ( calls from +[protected]

                      The modus operandi of the racketeers involved in this is thus - the racketeers call have got some information about the loan availment thereafter they have not other idea, they start calling the and mentally harass and threaten them and their family members by impersonating themselves to be either ex Police or CBI personnel, or officers of Courts of Law. and have now been appointed to recover the old dues.

                      Shockingly, professionals are employed (as stated by the racketeers) is involved in the running, functioning and furthering of this filthy and fraudulent racketeer, they start talking in filthy language and repeated call so that one loses his temper and gets angry.

                      they keep making continuous calls so that you cannot do anything else. since this morning, i have been getting more than fifteen calls. on my mobile and they have even called up my ancestral house. where I don't dwell.

                      I would like to inform that i have not taken any loan from this ABN AMRO or Kodak Mahindra Bank in last fifteen years. i don't have any business transaction with the above mentioned banks.

                      I request and bring the above matter to your knowledge and request appropriate action as I suspect this group to be another fraudulent racketeer.

                      Masilamani
                      camp in Visakhapatnam
                      [protected].
                      Hello Everyone, Is anyone getting benefit from posting complaints here?

                      I too am Harassed by Kotak Bank and need to file a complaint.

                      Regards
                      Renji
                      Hello Everyone, I got a call from [protected] today saying he was Sub inspector Rana and he told me that there was a case pending against my husband for not paying his ABN Amro credit card. He said he wanted to talk to my husband only in this regards. I was a little apprehensive since I didn't understand why they were calling me instead of him. Well, I handed over the phone to my husband. That person told my hubby that they sent two notices to our old residence(which we left 5 years ago), and since we didn't revert, they have the orders to would arrest him. My husband go a bit scared. He asked us to contact an advocate at [protected], RK Malhotra. My husband called him, and he asked us to pay 25, 000 as an out of court settlement. He also told us that not paying will mess up our CIBIL score. Luckily, we knew our recent CIBIL score and didn't see anything pending in there. My hubby told that guy that he used the card 8 years ago, and had made all the payments. We kept forcing us of dire consequences. We were asked to make the payment in the next 2 hours. We smelled something wrong, and asked him to send the details of all the pending balance on our email id. He didn't send anything. He kept calling me entire day, but I didn't pick up the phone. When we asked him to meet in person to discuss all this, he said he doesn't meet in person. My advice to everyone, please DO NOT fall in the trap. Their motive is to make you nervous and take away your hard earned money. Ask them to come to the nearest police station to discuss the case, and I am sure they would vanish.Amita
                      My name is Muraleedharan, working in Dubai and I received a fraud call last week from two persons, one is acting as police and other one as lawyer (Vijay ramani). they told me that I have an arrest warrant and needs to surrender within a limited time or otherwise settle the amount of aed 2, 17, 228 through Kottak Mahindra Bank. after long discussion they told me that the amount should be deposit by next day before 11 am. otherwise they will send the police to my native address. after that I had some internal search through my cousins here and Delhi it found that they are cheaters only.

                      their mobile numbers are :: 0091.[protected] - Vijay ramani
                      0091.[protected] - Vikas Garg (i got the name through true caller application)

                      BEWARE... of these culprits.
                      Old Barclays card distressed accounts collection agents. Delhi high court (he says) rajvver sing- [protected]
                      And advt.RKS (again he says) called up and asked me to pay 18000/- for a Barclays credit card which had an outstanding of just 5000rs.

                      Simple as that I blocked both numbers and did pay. Arrest me for Rs. 5000/-

                      Thankyou
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                        niranjan55
                        from Nellore, Andhra Pradesh
                        May 9, 2013
                        Resolved
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                        Resolved

                        Address: Andhra Pradesh

                        guy s here my voice...... for searching of job.. if ur getting job in kotak mahindra. Its really doing correct work or not " idonot know". But i am saying truthrul of listen... don't join in that one .. it's torcher.. dont join ... please guys buy////
                        Aug 13, 2020
                        Complaint marked as Resolved 
                        Dear Niranjan,

                        We would be glad to assist you, hence request you to kindly provide your concerns along with your contact number to solutions.[protected]@kotak.com enabling us to investigate the matter and provide further assistance.

                        Assuring you of our best services at all times.

                        Thanks and regards,
                        Kotak Team.
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                          V
                          Vishnu Kumar
                          from Delhi, Delhi
                          May 8, 2013
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                          Address: Delhi

                          I have requested NOC on 2nd may, loan account no-557443,on the name of k.v.govind nambiar, when I visited lakshmi nagar branch they said that they will courier noc in 3-4 days, but it is not received yet..so plss inform us that, when we will receive noc, plss give us a response asap...thank you
                          Dear Mr. Kumar,

                          We understand your dis-satisfaction with the experience faced. We request you to kindly provide your contact number along with your concerns to us at solutions.[protected]@kotak.com enabling us to investigate the matter and provide further assistance.

                          Assuring you of our best services at all times.

                          Thanks and Regards,
                          Kotak Team.
                          have requested NOC on 2nd may, loan account no-557443, on the name of k.v.govind nambiar, when I visited lakshmi nagar branch they said that they will courier noc in 3-4 days, I have compaint regarding this before also..and they said to mail registration no. And contact no...but they didnt replied after that...I need to know, when u will provide me NOC..my contact no-[protected], registration no-DL 8C J 1760, k.v.govind nambiar...
                          I have requested kotak mahindra for NOC almost for a month, each time they say, that they have forwarded your request, but it is not received yet...I have visited lakshmi nagar branch, they said NOC will be courier in 4-5 days, ...and they never pick the phone...what to do and where to contact..pls reply that when I will receive NOC...hope u will reply to this atleast..
                          Apac no-557443, name:k.v.govind nambiar, contact no:[protected], car reg no:DL 8C J 1760
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                            A
                            achal tewari
                            from Lucknow, Uttar Pradesh
                            May 6, 2013
                            Resolved
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                            Resolved

                            Address: Lucknow, Uttar Pradesh

                            I complain contiue Kotak Mahendra & IRDA Till may 2012 , My Policy lapse in Oct 2012,
                            Kotak company say, Your policy is lopse mode, Then no result for complain but I start complain May 2012 then my policy continue.
                            Policy No: 02377267 and 2392606

                            Kotak Mahendra company help fraud person & Support & save.

                            I start policy cancellation dated 19 jan 2012 but company support fraud person & give chance then stop policy cancellation. This is my big mistake I stop policy & belived fraud person again to again.

                            I start process cancellation , This time delay & cancellation letter support fraud person .

                            I cheat both side, Fraud person & kotak company .

                            Both cheat , Kotak company not support .
                            Kotak support fraud person & agent 100%.

                            I request to u,please help & refund my policy amt.

                            Thank U

                            Achal Kumar Tewari
                            Aug 13, 2020
                            Complaint marked as Resolved 

                            Kotak Insurance Company — policy

                            Dear sir,

                            Please, I request you that my policy number[protected]multipal capital plan), I had 2006 I Kotak insurance company. I surrender bonus o[censored]p to[protected] inconvenience is aware of, I get a correct information to help.

                            Thank you

                            devinder singh
                            phone no. 23386288, moile no. [protected]

                            Misselling - Comment #1716141 - Image #0
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                              marinerpartha
                              from Delhi, Delhi
                              May 1, 2013
                              Resolved
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                              Resolved

                              Address: Chennai, Tamil Nadu

                              Never go with Kotak Mahindra for any policies. I was convinced by Kotak Mahindra agent that Kotak Super advantage plan is an excellent plan and the term is only for 3 yrs after which I can withdraw the amount and I will be getting 250 return on my first year premium. My total investment is approx 1 lakh per annum.To my horror I found that the policy term is for 20 yrs and I will be getting 200-250% return of first yr premium after the completion of my plan tenure at 20th yr. Unfortunately I was not available when the document paper came and when I came to know about this, I contacted the branch, and they confirmed that return will be 250% after 3 yrs and asked me pay for atleast 3 yrs. Now I completed 3 yrs the total fund value is less than 2 lakh.

                              Its a complete fraud scenario wherein the company has cheated 1 lakh of my principal amount.

                              On top of it I am not getting any proper response from Kotak Mahindra customer care and as well the officials are rude in answering & attending. Real pathetic service in terms of investment as well as customer relation. As per the agreement a fund manager is supposed to take care of funds and advise me regarding the growth and advise me on switching. Nothing of that sort was done in my case. I am getting all promotion calls from Kotak but never with regard to my fund. For name sake kotak customer care reply that your grievance will be addressed as soon as possible. I am sure I am not the only one affected by kotak there must several thousands affected by taking Kotak Super Advantage Plan. I will surrender the policy at loss and I shall go with LIC. I shall submit a consumer complaint against misselling of policy. Better to stick with LIC where the policies are transparent and there is no nagging calls for further investment.

                              I will never ever look back with kotak. Its a total fraud company from my point of view.

                              Please contact me if in case you have any unique idea to come out of this ULIP scam plan.
                              email id: [protected]@yahoo.co.in
                              Aug 13, 2020
                              Complaint marked as Resolved 
                              Jun 04, 2021
                              Updated by marinerpartha
                              Issue is not resolved... Out of no choice I have to pay premium

                              Kotak Investment Plan — Telemarketting Calls from Kotak

                              More than a month I am getting call form the Kotak for investment plan. It disturbs me during the meetings. All most every time I said no to them. Even asked them not to call me any more. but today (04/DEC/2008) its alomost 2-3 times received call for the same. I asked them during the first call to stop it immediately but I still received the call. Number from whichreceived calls is [protected] /[protected]
                              You may contact [protected]@moneycontrol18.com . They will definately help.
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                                A
                                alinasir3
                                Apr 21, 2013
                                Resolved
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                                Resolved

                                I had submitted for cancellation of my Kotak NRE / NRO account for my CRN # 26827450 in dubai during last week of Feb 2013 and i had also submitted for cancellation of Kotak gold ETF and Franklin templeton investments .
                                According to protocol the investments should be cancelled first then the bank accounts but the the lady incharge did otherwise for which i have lost time and money. And till today the incharge in representative office is not in a position to give correct reply on the status of cancellation inspite of so many reminders on email and sms.
                                During the whole process Gold prices dropped drastically and i have lost all the profits generated since last 2-3 years.
                                The worst part is the non availability of responsible persons in their office to give correct feedback.
                                I strongly urge Kotak company to put trained / efficient and customer oriented people to run their representative office in Dubai.
                                Aug 13, 2020
                                Complaint marked as Resolved 
                                Dear Sir,

                                We understand your dis-satisfaction with the services rendered towards processing of your account closure requests. We would like to inform you that your concerns have been forwarded to the respective team for further investigation and assure that you will be in receipt of a revert from them shortly. Alternatively, you may also write to solutions.[protected]@kotak.com with your account / contact number along with your concerns enabling us to reach you faster and address all your concerns to your satisfaction.

                                Assuring you of our best services at all times.

                                Thanks and Regards,
                                Kotak Team.
                                Dear All,
                                As per the following mail recd from Kotak on April 22 where complaint # is given and promised action within 5 days.
                                Suddenly on 10 May complaint is closed without notice. No reasons given.
                                Also their Dubai manager promised to meet me in my office on 13 May didnt show up .
                                Kotak has to look seriously in customer care sevices as it seems the whole system is faulty.
                                Please comment if anybody share my opinion.
                                Ali

                                [protected]@kotak.com
                                Apr 22
                                to me
                                Dear Mr. Nasir,

                                This has reference to your comment posted on Social Media (Consumer Complaints) regarding the concerns raised by you pertaining to the unsatisfactory experience faced towards closure of your Non-resident banking relationship with Kotak Mahindra Bank Ltd.

                                We are sorry for you to have a reason to be dissatisfied with our services. We wish to inform you that we are currently in the process of investigating the matter and shall revert to you at the earliest but not later than 5 working days. The reference number being 1-[protected].

                                Assuring you of our best services at all times.

                                Yours sincerely,

                                Trupti Sharma

                                Manager - Service Quality

                                Office of the Nodal Officer, Consumer Bank
                                [protected][protected][protected][protected]

                                Kotak Infiniti, 4th Floor, Bldg No.21, Infinity Park, Off. Western Express Highway, General AK Vaidya Marg, Malad (E), Mumbai -97|[protected]
                                [protected][protected][protected][protected]
                                aliasir <[protected]@gmail.com>
                                Apr 24
                                to nodalofficer
                                Thank you for the reply .Atleast someone has answered my query.

                                Attached my statement copy and losses incurred .

                                I need clarification on the delay and who is responsible for this.

                                Thanks.
                                [protected][protected][protected][protected]
                                [protected][protected][protected][protected]

                                Apr 30
                                to nodalofficer
                                The deadline of 5 working days is over.
                                Hope your reply is ready.
                                Thanks.
                                [protected][protected][protected][protected]
                                May 5 (10 days ago)
                                to nodalofficer

                                Dear Sir,

                                I recieved the following message yesterday.
                                Dear Customer,

                                This is to inform you that your service request has been closed:

                                Service Request Number

                                : SR#1-[protected]
                                Customer Name
                                : ALI NASIR
                                Service Request Type
                                : A/c Information

                                Date of Request (MM/DD/YY)
                                : 04/22/13 11:56:02 AM
                                For any queries in this regard, please contact our 24 Hrs Customer Contact Centre at our toll free number[protected] or visit any of our branches.

                                Thanking you and assuring you of our best services at all times.

                                Best Regards,

                                Kotak Mahindra Bank Ltd.

                                Im still waiting for feedback from you and now its says the complaint is closed.

                                May i know why?

                                Please reply.
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                                  ronnieshee
                                  from Kolkata, West Bengal
                                  Apr 13, 2013
                                  Resolved
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                                  Resolved

                                  Address: West Bengal

                                  In Jan 2012 kotak mahindra had asked me to open my salary account with them.But i stated that i already had a salary account with another banl and i was satisfied wit thei services.I categorically told them that salry would not be credited in their account even if i had opened the account.But Kotak mahindra bank insisted that i opened an account with them stating that this was a zero balance account. After that salary had not been credited for 15th months. Now all of a sudden they had deducted 950 rupees out of my balance of 998.00. When i contacted them they told me that this was the maintence charge for not miantaining minimum balance. how is it that thye deduct precisely almost all of my money without even intimating me?
                                  Aug 13, 2020
                                  Complaint marked as Resolved 
                                  Dear Sir / Ma'am,

                                  We understand your dis-satisfaction with the bank's services rendered. We would be glad to assist you, hence request you to kindly write to solutions.[protected]@kotak.com with your account / contact number along with your concerns regarding the deduction of the charges from your account enabling us to investigate the matter and address all your concerns to your satisfaction.

                                  Assuring you of our best services at all times.

                                  Thanks and Regards,
                                  Kotak Team.
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                                    m1976m
                                    from Agra, Uttar Pradesh
                                    Apr 9, 2013
                                    Resolved
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                                    Resolved

                                    Address: Pune, Maharashtra

                                    I have Kotak Bank Credit Card and an Add On Card. The reason for taking this card was to get 2 Free PVR M Coupons if you spend INR 7500 or more in a billing cycle.

                                    The following are the reasons for our complaints.

                                    1. Every month there is some technical issue because of which there is a delay in getting the Free PVR M Coupons on time. The delay causes mental agony and by the time they are issued the desired movie is taken off from the theatres.

                                    2. The customer care doesn't give any reason for delay and even if raises the complaint there is no resolution.

                                    3. All the time fighting with Kotak for your rights causes a lot of mental agony and frustration.

                                    4. They charge annual fees although the credit card is a free card. After a lot fighting they have taken the annual fee back.

                                    5. Sometimes the credit card cannot be swiped and the reason given is a security issue with no further details.
                                    Aug 13, 2020
                                    Complaint marked as Resolved 
                                    Dear Sir,

                                    We understand your dis-satisfaction with the services rendered with regards to the Credit Card features. We would be glad to assist you, hence request you to kindly provide your Card number / Contact number along with your concerns to solutions.[protected]@kotak.com enabling us to investigate the matter further and provide further assistance.

                                    Assuring you of our best services at all times.

                                    Thanks and Regards,
                                    Kotak Team.
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