[Resolved] Kotak Mahindra Bank — over bill | |||
i receive bill of rs 1746 in the name of c.p.p. whenever i have not used the credit card since more than one year . I also not given consent for continuation for membership to any company . I have also asked by the authorties of kotak mahindra bank that if I had not used the card for six months the card will automatically deactivated. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Dear Mr. Takkar,
Greetings from Kotak Credit Cards
This has reference to our conversation dated March 20, 2013 regarding the concerns raised by you.
We have arranged for the reversal of the Late Payment fee, interest charges and the CPP premium which has been charged. Credit of the same along with the corresponding service tax will reflect in your next statement dated April 15, 2013.
We trust the above clarifies the matter. Please accept our sincere apologies for the inconvenience caused to you if any and looking forward to your cooperation in helping us serve you better.
In accordance to our continual focus and commitment to customer service, we trust we have addressed your concern(s) in a fair and equitable manner and the issue has been resolved to your satisfaction. In case you are not satisfied with our handling of your concern(s), you may approach the Office of the Banking Ombudsman (appointed by the Reserve Bank of India). The details of the same are available on http://www.kotak.com/bank/common/ombudsman.htm.
Assuring you of our best services at all times.
Warm Regards,
Sharath Shetty
Office of the Nodal Officer, Consumer Bank
________________________________________
Kotak Infiniti, 4th Floor, Bldg No.21, Infinity Park, Off. Western Express Highway, General AK Vaidya Marg, Malad (E), Mumbai -97|
Greetings from Kotak Credit Cards
This has reference to our conversation dated March 20, 2013 regarding the concerns raised by you.
We have arranged for the reversal of the Late Payment fee, interest charges and the CPP premium which has been charged. Credit of the same along with the corresponding service tax will reflect in your next statement dated April 15, 2013.
We trust the above clarifies the matter. Please accept our sincere apologies for the inconvenience caused to you if any and looking forward to your cooperation in helping us serve you better.
In accordance to our continual focus and commitment to customer service, we trust we have addressed your concern(s) in a fair and equitable manner and the issue has been resolved to your satisfaction. In case you are not satisfied with our handling of your concern(s), you may approach the Office of the Banking Ombudsman (appointed by the Reserve Bank of India). The details of the same are available on http://www.kotak.com/bank/common/ombudsman.htm.
Assuring you of our best services at all times.
Warm Regards,
Sharath Shetty
Office of the Nodal Officer, Consumer Bank
________________________________________
Kotak Infiniti, 4th Floor, Bldg No.21, Infinity Park, Off. Western Express Highway, General AK Vaidya Marg, Malad (E), Mumbai -97|
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
29%
Complaints
4806
Pending
0
Resolved
1326
27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai, Maharashtra, India - 400051
Please accept our sincere gratitude for the time taken and effort made by you in sharing your concerns with us.
Our bank officials are looking in to the concerns raised and will reply to you shortly.
Assuring you of our best services at all times.
Thanks and Regards,
Kotak Support Team.