[Resolved]  Kotak Mahindra — Fraud

Address:Maharashtra

Hi, I Shiraz Abbas Rizvi having Kotak Mahindra credit card no.[protected].I have been cheated while offering the credit card by the Kotak Executive by false promising me that credit card has feature to convert Monthly bill amount into 3 EMI without any interest as well as without processing fee.After receiving the card i have made transaction of 50,000 Rs and immediately i call to the bank to convert the transaction into EMI now they are asking for processing fees and interest to convert the transaction into 3 EMI . I have launch my complain with the bank customer care twice (incident number 1_[protected] and 1_[protected]). but i didn't get any call from the bank to resolve the issue. Kindly help me out from this problem.

Thanks And Regards,
Shiraz Abbas Rizvi
[protected]
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Aug 13, 2020
Complaint marked as Resolved 
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Hi, I had a car loan from Kotak for which I was asked to get ECS signed from ICICI. I provided the same. I put some query to the concerned person for my EMI date and I was not told this. For which I put a query on this on the customer service. The person (Amit) from number[protected] talked to me and he was very-2 rude and was talking like threatning. I'll tell you the whole story once I get the call on my number [protected]
Dear customer,

We believe this issue has been successfully resolved. Should you have further queries or concerns, you may write to us directly at support.[protected]@kotak.com.

Regards, Kotak Support Team
Dear Shiraz,

We aplologize for the inconvenience caused, we assure you that our concerns department is looking into the same and our bank rep will speak with you shortly to address your concerns


Regards,
Kotak Support Team

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