[Resolved]  Kotak Mahindra Prime Ltd — CHEATING AND HARASSMENT

Sir,
Ref:Agreement No:4023877
I am writing to let you know that I have grievance relating to your Collection Manager Mr. Sathyapalan, Kotak Mahindra Calicut Branch and I would like this matter to be fully investigated.

The main issues to be investigated are as follows:

1. EMI collected by collection manager and not remitted to the credit of my personal Loan.

Proof of remittance attached.

During Jun 08, (1st Cheque bounce case) as instructed by Mr. Sathyapalan I was asked to remit into the personal account of Mr. Sathyapalan the dishonored amount along with the penal charges, failing which he threatened to confiscate my vehicle. He convinced me that the amount will be remitted towards by loan outstanding and I was unaware about this non remittance till I got the complete statement of accounts. I recevied my complete statement of accounts on 28th October 2009 following which I have completedly my loan from your bank.

2. Misbehaved with my Parents (Used abusive language without reason).
3. Very Bad attitude towards customers including abusive remarks over phone conversations, thereby creating a very bad reputation of the company, including threatening to impose maximum penalty for all cheque defaults.

It is my understanding that the company has the right to recover the principle amount along with necessary charge, but it is a total disgrace for a reputed company like Kotak Mahindra’s to have such UNCIVILIZED AND UNCULTURED ROGUES WORKING IN YOUR ORGANIZATION.


I trust you will let me know by 7th Nov 09 how the investigation is proceeding and that you will arrange to hold a grievance hearing as soon as possible.

Thanks and regards
SAJI THOMAS
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