[Resolved]  Kotak Mahindra Prime — Non Return of Security cheques

Address:Maharashtra

I had taken a loan from the Kotak Mahindra Prime with Agreement number CF5576646 for a Maruti Ritz VXi in 2009.
My loan tenure has been completed and I have emailed the team to complete the closure procedure clearly asking to return the security cheques that were submitted as part of procuring the loan.
Kotak Mahindra Prime is somehow ignoring my request to send the security cheques back and I perceive this a threat and a possibility of attempting fraud in future.
I have sent 2 emails asking for the return of cheques along with the NOC and form35 but have still not received the security cheques back.
The email replies that they send also mention only about dispatch of the NOC and form 35 with no mention of why the cheques are not being sent back
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Aug 13, 2020
Complaint marked as Resolved 
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Kotak Mahindra — refund of security cheques

gud evening sir, myself manish aggarwal and my father name is mr. vinod aggarwal actualy my father had taken the one personal loan from kotak mahindra and he has paid this peronal loan amount and the account also has been closed of this kotak mahindra but the problem is that the cheques which has been paid by my father at the time of security are not refunding if we try to contact from the bank but there is no response from that side and the address of that bank is amba deep building, cannaught place, please cooperate with us and my father name is: vinod aggarwal, contact no. is [protected], and the agreement number is 1140653, date of agreement 28/07/2006...please contact on this above e-mail id thanking you..
Few week before i had opened a Demat a/c from Kotak Mahindra. The email address mentioned in the kit which i received from you was wrongly typed by your staff, (my email id is [protected]@yahoo.co.in) because of that the email which you have send to me regarding my password and other email has not yet reached to my email Id.

So, Please correct my email ID and resend all the email which you have send to me and also i have not received the Instruction slip book from Kotak Mahindra Security.

Waiting for your action and reply

Kind Regards

Philip George
Dear Sir,

We wish to inform you that we have dispatched the Security PDC to you on the address you have registered with us by Blue Dart courier.

In case of any further queries kindly mail us back on service.[protected]@kotak.com or call us on our toll free no #[protected] /[protected] and we would be happy to assist you. You can also visit us at our website i.e. carloan.kotak.com.
Assuring you of our best services at all times.

Thanks and Regards,
Kotak Support Team.

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