[Resolved]  Kurlon — Poor Quality mattress

Dear Sir/Madam, I am a unfortunate customer who made a serious mistake of life by buying Kurlon product. I have been harassed at the hands of staff of Kurlon company for last two months. I bought a pair of kurlon mattress during May 2013. The model was "Super Deluxe" and was manufactured on 15.03.2013. One of the mattress sagged badly with in one month. I registered a complaint. A service engineer attended after three weeks and he was convinced that it was a manufacturing defect. He issued a letter after three weeks for its replacement from M/s Khanna handlooms, Patiala. For last one month, I am desperately chasing for replacement but the dealer is not replacing because company is not sending the piece. Staff of Kurlon is blackmailing me. He is demanding money for replacement. He and the dealer are pressing me hard to pay some amount so that they will give me a pair of a superior quality by paying the difference. The Dealer threatened that if I do not listen to him then he will give me the piece of different colour. Today I went to the dealer with the defective mattress in a taxi, but returned back empty handed. I am seeking the kind intervention of the management of Kurlon to help me in getting the replacement. S K Sharma House no. 7 Type 5 DMW Railway Colony Patiala-1