[Resolved]  Kutchina Chimney Arc Model — complain for after sales services of kutchina chimney

I have purchased one Kutchina Chimney ARC model on 26/03/2009 from Om Marketing & Technical Services, 69, New Kasidih East, Road No.2, Sakchi, Jamshedpur-831001, for Rs.19,000/-.

Last month i.e. October'09 the operating switch of above mentioned chimney was not working and I complained about the same to Om Marketing and they sent one mechanic to attend the complain and the mechanic said the switch is totally dead and it will be replaced by new one. Again I contacted to Om Marketing inform about the switch and asked to replace by new one. They said the switch is now available with us it will be available within one week. After 10 days the mechanic came to my house with new switch. After fitting the new switch he asked for Rs.250/- for service charge. I told him why are you asking for service charge since the chimney is under warranty period? I also contacted to Om Marketing over telephone in the presence of mechanic and told them the mechanic is asking for Rs.250/- for service charge and they also insist me to pay the same. If I not pay the same they will not send any mechnic in future to attend any complain. I have also told them if you talk like this I will bound to go to Consumer Forum to put this matter to solve.

Kindly look into the matter take appropriate action with intimation to me.


S.N. Mukherjee